HP OmniBook Ultra Maintenance And Service Manual
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HP OmniBook Ultra Maintenance And Service Manual

HP OmniBook Ultra Maintenance And Service Manual

14 inch laptop next gen ai pc
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Maintenance and Service Guide
HP OmniBook Ultra 14 inch Laptop Next
Gen AI PC
Model numbers: 14-fd0xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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  • Page 1 Maintenance and Service Guide HP OmniBook Ultra 14 inch Laptop Next Gen AI PC Model numbers: 14-fd0xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    AMD, Radeon, and Ryzen are trademarks of to be bound by the terms of the HP End Not all features are available in all editions or Advanced Micro Devices, Inc. Microsoft and User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Personal grounding methods and equipment............................22 Grounding the work area......................................23 Recommended materials and equipment..............................23 Cleaning your computer........................................24 Enabling HP Easy Clean (select products only) ............................24 Removing dirt and debris from your computer............................24 Cleaning your computer with a disinfectant............................... 25...
  • Page 5 Backing up information and creating recovery media........................... 59 Using Windows tools for backing up................................. 59 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......59 Restoring and recovering your system..................................59 Creating a system restore ......................................60 Restoring and recovery methods ..................................60...
  • Page 6 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................64 Starting HP PC Hardware Diagnostics UEFI ...............................64 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)................................................65 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................65 Downloading the latest HP PC Hardware Diagnostics UEFI version................66...

  • Page 7: Product Description

    Product components and their descriptions Category Description Product Name HP OmniBook Ultra 14 inch Laptop Next Gen AI PC Model numbers: 14-fd0xxx CTO model number: 14z-fd000 Processors AMD® Ryzen™ AI 9 HX 375 (5. 1 GHz max boost, 12 core/24 thread, 36 MB cache, 28 W) AMD Ryzen AI 9 365 (5.0 GHz max boost, 10 core/20 thread, 34 MB cache, 28 W)
  • Page 8 Category Description Support for HP Audio Boost 2.0 Video HP Wide Vision 9 MP Camera: with shutter door, indicator LED, 1× infrared (IR) LED, MIPI, f1.8, 9 MP BSI sensor, WDR/TNR/HDR, 88° wide field-of-view (WFOV) Camera enhancement Microsoft Presence Sensing...
  • Page 9 Description Clickpad with image sensor Multitouch gestures enabled Precision touchpad support Taps enabled as default Power requirements Battery (polymer, HP Long Life) 4 cell, 68 Whr HP Fast Charge Technology Smart AC adapters (USB-C®, slim, straight) 65 W Power cord C5, premium, 1 m (3.3 ft)
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home for Developed Market (ML) Windows 11 Home for Emerging Market (EM/SL) Windows 11 Home for China Market Windows 11 Home for India Market Windows 11 Home for Indonesia Market Windows 11 Home for APAC Market Windows 11 Home for Africa PPP Market Serviceability...

  • Page 11: Getting To Know Your Computer

    Component Description USB Type-C® power connectors and Thunderbolt™ Connect an AC adapter that has a USB Type-C connector, ports with HP Sleep and Charge and DisplayPort™ supplying power to the computer and, if needed, charging the output (2) computer battery.

  • Page 12: Left Side

    Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Imax Enhanced Mode (Select Products Only)

    IMAX audio and video experience. To access the latest setup documentation, go to http://www.hp.com/support, type IMAX in the Search our knowledge library search box, and then select HP Consumer Notebook PCs - Enabling the IMAX features.

  • Page 14: Keyboard Area

    For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 15: Touchpad Components

    Using an external mouse, click the touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button. Touchpad components Identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component...

  • Page 16: Buttons, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light ●...
  • Page 17 Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions Component Description Speakers (4) Produce sound. Power button/fingerprint reader Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 18: Special Keys

    Special keys Identify the special keys. Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 19: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power button/Fingerprint reader Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 20: Labels

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 21 Table 2-9 Service label components Component Serial number Product ID HP product name and model number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Chapter 3 Illustrated parts catalog...
  • Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover P05308-001 Top cover (for use in Japan)

  • Page 24: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 1 TB, TLC M16560-005 1 TB N45474-005 512 GB N45476-005 Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component...

  • Page 25: Miscellaneous Parts

    P05299-001 Protective Tape Kit P05305-001 Protect Tape Kit, Connectors P05292-001 Display panel adhesive P05304-001 HP USB-C-to-HDMI 2.0 adapter 935325-001 Power cords (C5, premium, 1.0 m [3.3 ft]) Australia L22327-001 Denmark L22322-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden)

  • Page 26: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Suction cups (to remove display panel) ●...

  • Page 27: Electrostatic Discharge Information

    ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation or Sleep mode, turn the computer on, and then shut it down through the operating system. ●...

  • Page 28: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative humidity 40% relative humidity 10% relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 29: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 30: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 31: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 32: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 33 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 34 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 36 Remove the bottom cover: Remove the two Torx M2 × 7.0 screws (1) from the bottom cover. Remove the two Torx M2 × 3.0 screws (2) from the bottom cover. Press on the sides of the touchpad near the keyboard (1) as shown in the following illustration until the bottom cover releases from the computer (2).

  • Page 37: Battery

    29). Remove the bottom cover (see Bottom cover on page 29). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Battery...

  • Page 38: Display Assembly

    IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before you remove the battery. Remove the battery: Disconnect the battery cable (1) from the system board.
  • Page 39 NOTE: The display assembly is only available as spare parts at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display panel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29).
  • Page 40 Lift the locking bar (1) on the display cable connector on the system board, and then disconnect the display cable (2). Lift the locking bar (3) on the camera cable connector on the system board, and then disconnect the camera cable (4). Remove the five Phillips M2.5 ×...
  • Page 41 Attach suction cups (1) to the top, middle of the display. NOTE: Be sure not to place the suction cup over the camera module. Pull the suction cups apart (2) to create a gap between the panel and display rear cover. Insert a pry tool (3) into the gap, and then slide to tool back and forth (4) along the entire length of the top of the display to release the panel.
  • Page 42 Use tweezers (3) to pull the tape (4) out from behind the right side of the display panel. Move the suction cups (1) to the top, left of the display. Pull the suction cups apart to create a gap (2) between the panel and display rear cover. Use tweezers (3) to pull the tape (4) out from behind the left side of the display panel.
  • Page 43 Rotate the panel over onto the keyboard to remove it. When installing a display panel, use the following illustration to determine tape installation locations on the inside of the display rear cover. Display panels are available as spare part number P05303-001. Display tape is available in the Display Adhesive Kit as spare part number P05304-001.
  • Page 44 Disconnect the cable (3) from the camera module. The camera module is available as spare part number P05301-001. Insert a thin tool (1) into one of the three gaps on the camera, and then slide the tool (2) to release the module. NOTE: To avoid damaging the camera module, be sure to use a thin pry tool.
  • Page 45 ■ Lift the cover off the display. NOTE: To replace the camera privacy cover, tilt the cover before inserting it into place. The camera privacy cover is available as spare part number P05302-001. To remove the display cable: Peel the conductive tape (1) off the LVDS connector on the bottom of the panel. Disconnect the cable (2) from the panel.
  • Page 46 Remove the cable (5) from the bottom of the display back cover. The camera cable is available as spare part number P05291-001. To remove the hinges from the display rear cover: Remove the three Phillips M2.0 × 2.0 screws (1) and three Phillips M1.4 × 2.0 screws (2) from each hinge.

  • Page 47: Speakers

    Peel the bottom of the wireless antennas, and then insert and slide a tool (2) to release the antennas from the display back cover. When installing the wireless antennas, place the holes in the antennas onto the pins in the display back cover.

  • Page 48: Touchpad

    Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover on page 29). Disconnect the battery cable from the system board (see Battery on page 31).
  • Page 49 Remove the clear plastic covers from the system board touchpad cable connectors. Disconnect both cables from the ZIF connectors (1) on the touchpad. Peel the cable (2) off the touchpad. Remove the three Phillips M1.6 × 2.0 screws (3) from the touchpad. Lift the top of the touchpad (4), and then pull the touchpad (5) into the computer to remove it.

  • Page 50: Protective Tape, System Board

    Protective tape, system board To remove the protective tape from the system board, use this procedure and illustration. Table 5-5 Protective tape description and part number Description Spare part number Protective tape P05305-001 Before removing the protective tape, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29).

  • Page 51: Heat Sink And Fan Assembly

    Remove the bottom cover (see Bottom cover on page 29). Disconnect the battery cable from the system board (see Battery on page 31). Remove the protective tape from the system board (see Protective tape, system board on page 44). Remove the WLAN module: Remove the Phillips M2.0 ×...
  • Page 52 Remove the heat sink and fan assembly: Remove 10 Phillips 2.0 × 3.0 screws (1) from the fans. Remove three Phillips 2.0 × 2.5 screws (2) from the heat sink. NOTE: The heat sink has numbers next to the screws that indicate installation order. When removing the heat sink, remove the screws in reverse order from what is shown on the heat sink.

  • Page 53: Solid-State Drive

    Solid-state drive To remove the solid-state drive (SSD), use this procedure and illustration. Table 5-8 SSD descriptions and part numbers Description Spare part number 2 TB, TLC M52027-005 1 TB, TLC M16560-005 1 TB N45474-005 512 GB N45476-005 SSD thermal pad P05294-001 Before removing the SSD, follow these steps: Prepare the computer for disassembly (see...

  • Page 54: System Board

    When installing an SSD, be sure a thermal pad is installed on the bottom of the SSD cover. To install an SSD, reverse the removal procedures. NOTE: SSDs are designed with a notch to prevent incorrect insertion. System board To remove the system board, use these procedures and illustrations. Table 5-9 System board descriptions and part numbers Description...
  • Page 55 ● WLAN module (see WLAN module on page 44). ● Solid-state drive (see Solid-state drive on page 47). Remove the system board: Disconnect the following cables from the system board: NOTE: Some connectors are covered by transparent tape. ● Camera cable (1) ●...

  • Page 56: Infrared (Ir) Sensor Board

    Remove 12 Phillips M2.0 × 3.0 screws (3) from the system board. Lift the left side of the system board (1), and then pull the system board (2) left and away from the right-side connectors to remove it from the computer. To install the system board, reverse this procedure.

  • Page 57: Power Button/Fingerprint Reader Board

    Prepare the computer for disassembly (see Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover on page 29). Remove the battery (see Battery on page 31). Remove the protective tape from the system board (see Protective tape, system board on page 44).
  • Page 58 Table 5-11 Power button/fingerprint reader board descriptions and part numbers Description Spare part number Power button/fingerprint reader board P08307-001 Power button/fingerprint reader board cable P05287-001 Before removing the power button/fingerprint reader board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29).

  • Page 59: Keyboard

    Remove the board (2). To install the power button/fingerprint reader board, reverse this procedure. Keyboard To remove the keyboard, use these procedures and illustrations. Table 5-12 Keyboard descriptions and part numbers Description Spare part number Belgium P05309-A41 Denmark, Finland, and Norway P05309-DH1 French Canada P05309-DB1...
  • Page 60 Remove the keyboard from the top cover: Peel the protective thermal shielding off the keyboard. Peel the long graphite sheet off the keyboard. Remove 20 Phillips M1.0 × 1.2 screws (1) from three keyboard brackets, and then remove the left (2), middle (3), and right brackets (4).
  • Page 61 Remove 39 Phillips M1.0 × 1.0 screws from the keyboard, and then remove the keyboard. The top cover spare part remains after removing the keyboard. To install a keyboard, reverse this procedure. Keyboard...

  • Page 62: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 63: Preparing For A Bios Update

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
  • Page 64 Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe).

  • Page 65: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 66: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 67: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 68: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 69: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 70: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 71: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 72: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 73: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 74: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 75: Display Specifications

    Display specifications This section provides specifications for your display. Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2240 × 1400 (2.2K) Surface treatment BrightView Brightness 300 nits Viewing angle UWVA Backlight Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.

  • Page 76: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 77 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 78 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 79: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 80: Index

    17 illustrated 19 BIOS display spare part number 19 determining version 56 specifications 68, 69 HP PC Hardware Diagnostics UEFI downloading an update 57 display assembly downloading 65 starting the Setup Utility 56 subcomponents 18 failure ID code 64...
  • Page 81 2 spare part number 44 USB Type-C power connector keyboard and Thunderbolt port with illustrated 17 HP Sleep and Charge and recovery 59 product description 2 DisplayPort output 5 discs 60 removal 53 USB with HP Sleep and...
  • Page 82 8 touchpad zone, identifying 8, 9 transporting guidelines 20, 26 traveling with the computer 14 USB Type-A port with HP Sleep and Charge, identifying 6 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge and DisplayPort...

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