Faq - ComMarker OMNI 1 Assembly Manual

FAQ

Q1: The driver installation was unsuccessful?
*Please make sure to use the copyrighted window system, if not, please replace it with another computer
*Please try to replace a data cable, it is recommended to use a magnetic proof cable
*It may be a computer port problem or a computer board connection problem, please try with another computer
Q2: The USB flash drive is damaged and cannot be opened
*Please visit Commarker's official website to download the omni driver and software.
*Contact after-sales staff or email us
Q3: The red light preview functions, but there is no mark or the marks are very light
*Please adjust the focal length; please refer to question 2 for debugging methods
*Contact after sales staff or email us
Q4: Can not find dongle, software will work at demo state
*The machine is not powered on, or the machine is not connected to the computer. Please turn it on and make sure
the data cable is connected to the computer
Q5. The size of preview and the mark is inconsistent with the software display, or preview and the mark are not
horizontal or vertical but with angles.
*Import the calibration file, please refer to step 3 of the operating instructions
*If the problem not solved, select "Parameter (F3)", select "Field". Input numbers in"Offset X","Offset Y" or
"Angle"according to the actual deviation number based onthe measurement with a ruler.
*If it still doesn't work, please contact after-sales staff or email us
Q6: The red light preview is inconsistent with the actual engraving position
*Import the calibration file, please refer to step 3 of the operating instructions
*If the problem not solved, select "Parameter (F3)", select "Other"and "Red light pointer". Input numbers in"Offset
X" and "Offset Y"according to the actual deviation number based onthe measurement with a ruler.The number can
be positive or negative, the red light will change in different directions at the positive and negative values.
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