Page 1 Maintenance & Service Guide HP Pro 3000 Business PCs HP Pro 3010 Business PCs HP Pro 3080 Business PCs...
Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4 About This Book...
Page 5: Table Of Contents
Accessing Disk Image (ISO) Files ...................... 12 Protecting the Software ........................12 3 Computer Setup (F10) Utility ........................13 HP Pro 3000/3080 – Computer Setup (F10) Utility ................13 Using Computer Setup (F10) Utilities ................13 Computer Setup—Main ..................... 15 Computer Setup—Advanced .....................
Page 6 Computer Setup—Advanced ..................... 21 Computer Setup—Power ....................23 Computer Setup—Boot ...................... 23 Computer Setup—Exit ....................... 24 4 Serial ATA (SATA) Drive Guidelines and Features ..................25 SATA Hard Drives ..........................25 SATA Hard Drive Cables ........................25 SATA Data Cable ......................25 SMART ATA Drives ..........................
Page 7 Type 1 Battery Holder ......................76 Type 2 Battery Holder ......................77 Type 3 Battery Holder ......................77 Installing a Security Lock ........................79 HP/Kensington MicroSaver Security Cable Lock ............... 79 Padlock ..........................79 HP Business PC Security Lock ..................80 Hood Sensor ........................82 HP Chassis Security Kit .....................
Page 8 Type 1 Battery Holder ...................... 127 Type 2 Battery Holder ...................... 127 Type 3 Battery Holder ...................... 128 Installing a Security Lock ........................129 HP/Kensington MicroSaver Security Cable Lock ............. 129 Padlock ..........................129 HP Business PC Security Lock ..................130 Hood Sensor ........................132 HP Chassis Security Kit ....................
Page 9 PCI Express ............................. 138 Appendix B Power Cord Set Requirements ....................139 General Requirements ........................139 Japanese Power Cord Requirements ....................139 Country-Specific Requirements ......................140 Appendix C Troubleshooting Without Diagnostics ..................141 Safety and Comfort .......................... 141 Before You Call for Technical Support ..................... 141 Helpful Hints .............................
Page 11: Product Features
Two different chassis are available—microtower and small form factor. HP Pro Business PC features vary depending on model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).
Page 12 Figure 1-2 HP Pro 3000/3010 Small Form Factor Figure 1-3 HP Pro 3010 Microtower Chapter 1 Product Features...
Page 13 Figure 1-4 HP Pro 3080 Microtower...
Page 14: Microtower Models
Microtower Models Serviceability Features The Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide. Front Panel Components Front bezel appearance and drive configuration varies by model. Figure 1-5 Front Panel Components Table 1-1...
Page 15: Media Card Reader Components
Media Card Reader Components The media card reader is an optional device available on some models only. Refer to the following illustration and table to identify the media card reader components. Figure 1-6 Media Card Reader Components Table 1-2 Media Card Reader Components Slot Media ●...
Page 16: Rear Panel Components
Rear Panel Components HP Pro 3000 MT/3080 MT Figure 1-7 Rear Panel Components – HP Pro 3000/3080 MT Table 1-3 Rear Panel Components – HP Pro 3000/3080 MT Power Cord Connector Line-Out Connector for powered audio devices (green) Line-In Audio Connector (blue)
Page 17: Hp Pro 3010 Mt
HP Pro 3010 MT Figure 1-8 Rear Panel Components – HP Pro 3010 MT Table 1-4 Rear Panel Components – HP Pro 3010 MT Power Cord Connector Line-Out Connector for powered audio devices (green) Line-In Audio Connector (blue) Microphone Connector (pink)
Page 18: Small Form Factor Models
Small Form Factor Models Serviceability Features The small form factor computer includes features that make it easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide. Front Panel Components Drive configuration may vary by model.
Page 19: Rear Panel Components
Rear Panel Components HP Pro 3000 SFF Figure 1-10 Rear Panel Components – HP Pro 3000 SFF Table 1-6 Rear Panel Components – HP Pro 3000 SFF Mouse PS/2 Connector Serial Connector VGA Monitor Connector (blue) DVI Connector RJ-45 Network Connector...
Page 20: Hp Pro 3010 Sff
HP Pro 3010 SFF Figure 1-11 Rear Panel Components – HP Pro 3010 SFF Table 1-7 Rear Panel Components – HP Pro 3010 SFF Digital Audio Out Connector Universal Serial Bus (USB) Ports VGA Monitor Connector (blue) Surround Rear Channel Audio...
Page 21: Installing And Customizing The Software
If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.
Page 22: Installing Or Upgrading Device Drivers (Windows Systems)
Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.
Page 23: Computer Setup (F10) Utility
Computer Setup (F10) Utility The computer setup utility differs for the HP Pro 3000/3080 and the HP Pro 3010. HP Pro 3000/3080 – Computer Setup (F10) Utility Use Computer Setup (F10) Utility to do the following: ● Change factory default settings.
Page 24 Six menu headings appear on the Computer Setup Utility screen: ● Main ● Advanced ● Boot ● Power ● PC Health ● Exit Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and down) keys to select the option you want, then press Enter.
Page 25: Computer Setup-Main
Allows you to choose how the SATA controller and devices are accessed by the operating system. The following options are available: ● ● RAID ● AHCI Onboard FDC Disables/enables the floppy disk controller. Controller Drive A (view only) HP Pro 3000/3080 – Computer Setup (F10) Utility...
Page 26: Computer Setup-Advanced
Table 3-2 Computer Setup—Main (continued) Option Description Halt On Allows you to set POST error behavior to: ● No Errors ● All Errors ● All But Keyboard POST Delay Allows you to set a POST delay to: ● 0 seconds ●...
Page 27: Computer Setup-Boot
Second Boot Device ● Removable Third Boot Device ● CDROM Fourth Boot Device ● Hard Disk ● Network NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started. HP Pro 3000/3080 – Computer Setup (F10) Utility...
Page 28: Computer Setup-Power
Table 3-4 Computer Setup—Boot (continued) Option Description Set Supervisor Allows you to establish a password to control access to Computer Setup. Password BIOS Write Protection Disables/enables BIOS upgrading. Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Page 29: Computer Setup-Exit
Allows you to exit Computer Setup without saving changes. Exit Load Optimal Defaults Allows you to reset Computer Setup to factory defaults. HP Pro 3010 – Computer Setup (F10) Utility Use Computer Setup (F10) Utility to do the following: ● Change factory default settings.
Page 30: Computer Setup-Main
Five menu headings appear on the Computer Setup Utility screen: ● Main ● Advanced ● Boot ● Power ● Exit Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the previous screen, press Esc.
Page 31: Computer Setup-Advanced
Setting items on this menu to incorrect values may cause your system to malfunction. Table 3-10 Computer Setup—Advanced Option Description CPU Type (view only) CPU Speed (view only) Cache RAM (view only) HP Pro 3010 – Computer Setup (F10) Utility...
Page 32 Table 3-10 Computer Setup—Advanced (continued) Primary Video Adapter Allows you to select the boot display device when more than 2 video options are offered by the system: ● Onboard ● PCI-E Security Option Checks password while invoking Setup or while invoking Setup as well as on each System boot. Set to: ●...
Page 33: Computer Setup-Power
MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started. Floppy Group Boot Specifies boot device priority within removable devices. Priority CD-ROM Group Boot Specifies boot device priority within CD/DVD drives. Priority HP Pro 3010 – Computer Setup (F10) Utility...
Page 34: Computer Setup-Exit
Table 3-12 Computer Setup—Boot (continued) HDD Group Boot Specifies boot device priority within hard drives. Priority Network Group Boot Specifies boot device priority within bootable network devices. Priority Computer Setup—Exit NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Page 35: Serial Ata (Sata) Drive Guidelines And Features
3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
Page 36: Smart Ata Drives
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
Page 37: Identifying The Chassis, Routine Care, And Disassembly Preparation
Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 38: Preventing Electrostatic Damage To Equipment
Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
Page 39: Grounding The Work Area
Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ●...
Page 40: Operating Guidelines
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
Page 41: Routine Care
Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.
Page 42: Cleaning The Monitor
Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ●...
Page 43: Screws
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 44: Lithium Coin Cell Battery
In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation...
Page 45: Removal And Replacement Procedures Microtower (Mt) Chassis
Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 46: Access Panel
Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page 35). Loosen the screw (1) that secures the access panel to the computer chassis. Slide the access panel back (2) about 1.3 cm (1/2 inch), then lift it off the unit. NOTE: You may want to lay the computer on its side to install internal parts.
Page 47: Front Bezel
Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Access Panel on page 36). Press outward on the three latches on the right side of the bezel (1), then rotate the right side of the bezel off the chassis (2) followed by the left side.
Page 48: Bezel Blanks
(1), then discard the bezel blank. If the blank needs to be replaced at a later date, you can order a replacement blank from HP. To remove the 3.5-inch bezel blank, press the two retaining tabs towards the outer left edge of the bezel (2) and pull the bezel blank inwards to free it from the front bezel (3).
Page 49: Memory
Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory configured in a high- performing dual channel mode.
Page 50: Populating Dimm Sockets
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. Populate the DIMM sockets in the following order: DIMM1, DIMM3, DIMM2, then DIMM4. Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis...
Page 51 Figure 6-4 DIMM Socket Locations – HP Pro 3010 Table 6-1 DIMM Socket Locations Item Description Socket Color (HP Pro 3000/3080) Socket Color Insertion Order (HP Pro 3010) XMM1 socket, Channel A (populate White Blue first) XMM2 socket, Channel B...
Page 52: Installing Memory Modules
populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A.
Page 53 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-5 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 54: Expansion Cards
Expansion Cards The HP Pro 3000 and HP Pro 3080 has two PCI slots, one PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. The expansion slots accommodate full-height or half-height expansion cards. Figure 6-6 Expansion Slot Locations – HP Pro 3000/3080 Table 6-2 Expansion Slot Locations –...
Page 55 Figure 6-7 Expansion Slot Locations – HP Pro 3010 Table 6-3 Expansion Slot Locations – HP Pro 3010 Item Description PCI Express x1 expansion slot PCI Express x1 expansion slot PCI Express x1 expansion slot PCI Express x16 expansion slot...
Page 56 On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. Figure 6-8 Opening the Slot Cover Lock Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 57 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 58 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis.
Page 59: Cable Management
Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Replace the computer access panel. Reconnect the power cord and any external devices, then turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary.
Page 60: Cable Connections
Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply. Cable Connections HP Pro 3000/3080 System board connectors are color-coded to make it easier to find the proper connection. Connector Name...
Page 61: Hp Pro 3010
HP Pro 3010 System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description Not labeled white Power supply, 24-pin ATX_CPU white Power supply, 4-pin CHASSIS_FAN1 maroon Chassis fan CPU_FAN white Heat sink fan...
Page 62: Drives
Drive Positions Figure 6-14 Drive Positions NOTE: HP Pro 3010 shown. Two 5.25-inch external drive bays for optional drives (optical drives shown) One 3.5-inch external drive bay for optional drive (media card reader shown) Primary 3.5-inch internal hard drive bay Secondary 3.5-inch internal hard drive bay for optional hard drive...
Page 63: Installing Additional Drives
The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● If needed, HP has provided extra drive retainer screws on the interior of the front bezel that are used to secure the drives in the drive cage. Hard drives use 6-32 standard screws. All other drives use M3 metric screws.
Page 64: System Board Drive Connections
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 6-16 System Board Drive Connections – HP Pro 3000/3080 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis...
Page 65 Figure 6-17 System Board Drive Connections – HP Pro 3010 Table 6-4 System Board Drive Connectors System Board System Board Label – Color System Board Label – Color Connector HP Pro 3000/3080 HP Pro 3010 SATA1 SATA1 dark blue SATA0...
Page 66: Removing An Optical Drive
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Access Panel on page 36).
Page 67: Installing An Optical Drive Into The 5.25-Inch Drive Bay
NOTE: To install an optical drive, refer to Installing an Optical Drive into the 5.25-inch Drive Bay on page Installing an Optical Drive into the 5.25-inch Drive Bay To install an optional 5.25-inch optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page 35).
Page 68: Removing An External 3.5-Inch Drive
Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 6-21 Connecting the Power and Data Cables Replace the front bezel and access panel. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed.
Page 69: Installing A Drive Into The 3.5-Inch External Drive Bay
Remove the two retainer screws that secure the drive to the bay (1) then slide the drive forward and out of the bay (2). Figure 6-22 Removing a 3.5-inch Device (Media Card Reader Shown) Installing a Drive into the 3.5-inch External Drive Bay The 3.5-inch external drive bay on the front of the computer can be configured with a media card reader.
Page 70: Removing An Internal 3.5-Inch Hard Drive
Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. If you do not have this CD set, select Start > HP Backup and Recovery and create it now. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
Page 71 Remove the two screws that secure the hard drive cage to the chassis. Figure 6-24 Removing the Hard Drive Cage Screws Push down the latch on the side of the hard drive cage (1), then slide the hard drive cage away from the bottom of the chassis (2) as shown below.
Page 72 Lift the hard drive cage out of the chassis. Figure 6-26 Removing the Hard Drive Cage Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 6-27 Disconnecting the Hard Drive Cables Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis...
Page 73 Remove the four screws that secure the hard disk drive to the hard drive cage (1), then slide the hard disk drive out of the hard drive cage (2). Figure 6-28 Removing the Hard Drive NOTE: To install an internal 3.5-inch hard drive, refer to Installing an Internal 3.5-inch Hard Drive on page Drives...
Page 74: Installing An Internal 3.5-Inch Hard Drive
Installing an Internal 3.5-inch Hard Drive Follow the steps in Removing an Internal 3.5-inch Hard Drive on page 60 to remove the hard drive cage and, if necessary, the existing hard drive. Slide the new drive into the hard disk drive cage (1), aligning the drive with the four screw holes on the cage.
Page 75 Connect the power cable (1) and data cable (2) to the back of the hard drive. Figure 6-30 Connecting the Hard Drive Cables CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A sharp bend can break the internal wires.
Page 76 Attach the two screws that secure the hard disk drive cage to the chassis. Figure 6-32 Securing the Hard Drive Cage If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. If your system has only one SATA hard drive, you must connect the hard drive data cable to the dark blue connector to avoid any hard drive performance problems.
Page 77: Front I/O And Usb Panel Housing Assembly
Front I/O and USB Panel Housing Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Access Panel on page Lay the computer on its side with the front facing toward you. Remove the front bezel (Front Bezel on page 37).
Page 78: Power Switch/Led Assembly
Power Switch/LED Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Access Panel on page 36). Lay the computer on its side with the front facing toward you. Remove the front bezel (Front Bezel on page 37).
Page 79: System Fan
Remove the four Phillips screws that secure the fan to the chassis, rotate the top of the fan forward, and then remove the fan from the chassis. NOTE: HP Pro 3010 shown. To install the fan, reverse the removal procedures. System Fan...
Page 80: Heat Sink Assembly
Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease. NOTE: HP Pro 3010 shown. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink to the processor.
Page 81: Processor
Processor Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Access Panel on page 36). Lay the computer on its side with the rear facing toward you. Disconnect the heatsink control cable from the system board and remove the heatsink Heat sink assembly on page 70).
Page 82: Power Supply
After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. Power Supply...
Page 83 Inside of the unit, press the power supply release latch on the chassis base, and then lift up the rear of the power supply to disengage it from the chassis. Slide the power supply toward the front/bottom of the computer, then lift the power supply out of the computer.
Page 84: System Board
System Board When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory modules ● Processor ● Expansion cards To remove the system board: Prepare the computer for disassembly (Preparation for Disassembly on page 35).
Page 85: Battery
Remove the eight screws that secure the system board to the chassis. NOTE: HP Pro 3010 shown. System board appearance varies by model. Slide the system board toward the front of the chassis, and then lift it up and out of the chassis.
Page 86: Type 1 Battery Holder
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, its authorized partners, or its agents. CAUTION: Static electricity can damage the electronic components of the computer or optional equipment.
Page 87: Type 2 Battery Holder
Type 2 Battery Holder To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2).
Page 88 Insert the new battery and position the clip back in place. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Page 89: Installing A Security Lock
Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 6-33 Installing a Cable Lock Padlock Figure 6-34 Installing a Padlock Installing a Security Lock...
Page 90: Hp Business Pc Security Lock
HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 6-35 Securing the Cable to a Fixed Object Thread the keyboard and mouse cables through the lock. Figure 6-36 Threading the Keyboard and Mouse Cables...
Page 91 Screw the lock to the chassis using the screw provided. Figure 6-37 Attaching the Lock to the Chassis Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-38 Engaging the Lock Installing a Security Lock...
Page 92: Hood Sensor
The system will enter the operating system successfully. If the error message persists, press key immediately when the HP Logo screen is displayed to enter the Computer Setup menu. In the menu, select Advanced > Hood Sensor > Reset Case Open Status and make sure Enable is selected, then press the key to Save and Exit, then reboot the system.
Page 93: Hp Chassis Security Kit
HP Chassis Security Kit An optional HP Chassis Security Kit prevents computer components from being removed through an open optical drive bay. Figure 6-39 HP Chassis Security Kit Figure 6-40 Installing the HP Chassis Security Kit Installing a Security Lock...
Page 94: Removal And Replacement Procedures Small Form Factor (Sff) Chassis
Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 95: Access Panel
Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page 84). Remove the thumbscrews that secure the access panel to the computer chassis (1). Slide the access panel back about 1.3 cm (1/2 inch), then lift it away from and off the unit (2). Figure 7-1 Removing the Access Panel To install the access panel, reverse the removal procedure.
Page 96: Front Bezel
Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 84). Remove the access panel (Access Panel on page 85). To remove the front bezel, pull up on each of the three tabs on the top of the bezel (1) to release them, then rotate the bezel down and off the chassis (2).
Page 97: Bezel Blanks
Bezel Blanks Prepare the computer for disassembly (Preparation for Disassembly on page 84). Remove the access panel (Access Panel on page 85). Remove the front bezel (Front Bezel on page 86). While facing the inside of the front bezel, press the two retaining tabs on the right towards the outer edge of the bezel (1) and pull the bezel blank inwards to remove it (2).
Page 98: Memory
Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory.
Page 99: Populating Dimm Sockets
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. Populate the DIMM sockets in the following order: DIMM1, DIMM3, DIMM2, then DIMM4. Memory...
Page 100 Figure 7-4 DIMM Socket Locations – HP Pro 3010 Table 7-1 DIMM Socket Locations Item Description Socket Color (HP Pro 3000/3080) Socket Color Insertion Order (HP Pro 3010) XMM1 socket, Channel A (populate White Blue first) XMM2 socket, Channel B...
Page 101: Installing Dimms
populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A.
Page 102 Locate the memory module sockets on the system board. WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Open both latches of the memory module socket (1), and insert the memory module into the socket (2).
Page 103 Push in the latch holding the drive cage upright (1) and lower the drive cage all the way down (2). Figure 7-7 Lowering the Drive Cage Replace the computer access panel. Reconnect the power cord and any external devices, then turn on the computer. The computer should automatically recognize the additional memory when you turn on the computer.
Page 104: Removing Or Installing An Expansion Card
Removing or Installing an Expansion Card The HP Pro 3000 and HP Pro 3080 has two PCI slots, one PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. The expansion slots accommodate full-height or half-height expansion cards.
Page 105 Figure 7-9 Expansion Slot Locations – HP Pro 3010 Table 7-3 Expansion Slot Locations – HP Pro 3010 Item Description PCI Express x1 expansion slot PCI Express x1 expansion slot PCI Express x1 expansion slot PCI Express x16 expansion slot...
Page 106 On the rear panel of the computer, lift the slot cover latch (1) and rotate slot cover up and away from the slots (2). Figure 7-10 Releasing the Slot Cover Lock Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 107 If you are removing a PCI or PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. Figure 7-12 Removing a PCI or PCI Express x1 Expansion Card If you are removing a PCI Express x16 card, pull the retention arm on the back of the...
Page 108 CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis.
Page 109: Cable Management
Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Replace the computer access panel. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. Cable Management Always follow good cable management practices when working inside the computer.
Page 110: Cable Connections
Cable Connections HP Pro 3000/3080 System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description white Power supply, 24-pin PWRCPU white Power supply, 4-pin CHFAN1 maroon Chassis fan CPUFAN white Heat sink fan...
Page 111: Drives
Connector Name Connector Color Description SATA2 light blue Second hard drive SATA3 orange Second optical drive Drives A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Drive Positions NOTE: Your computer model may look different than the model shown below. Diskette drives are only available on some models.
Page 112: Installing Additional Drives
The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● If needed, HP has provided extra drive retainer screws on the front of the chassis under the hard drive cage. Hard drives use 6-32 standard screws. All other drives use M3 metric screws. The HP-supplied M3 metric guide screws (1) are black.
Page 113: System Board Drive Connectors
System Board Drive Connectors Refer to the following illustration and table to identify the system board drive connectors. Figure 7-18 System Board Drive Connectors – HP Pro 3000/3080 Drives 103...
Page 114 Figure 7-19 System Board Drive Connectors – HP Pro 3010 Table 7-4 System Board Drive Connectors System Board System Board Label – Color System Board Label – Color Connector HP Pro 3000/3080 HP Pro 3010 SATA1 SATA1 dark blue SATA0...
Page 115: Removing An Optical Drive
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page 84). Remove the access panel (Access Panel on page 85).
Page 116: Installing An Optical Drive Into The 5.25-Inch Drive Bay
Remove the two retainer screws that secure the drive to the bay (1) then slide the drive forward and out of the bay (2). Figure 7-22 Removing a 5.25-inch External Drive Installing an Optical Drive into the 5.25-inch Drive Bay To install an optional 5.25-inch optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page...
Page 117 Rotate the drive cage all the way up. Figure 7-24 Rotating the Drive Cage Up Align the guide screw on the drive with the slot on the chassis. Slide the optical drive into the drive bay until the two screw holes on the right side of the drive line up with the two screw holes on the right side of the drive cage (1).
Page 118: Removing An External 3.5-Inch Drive
Push in the latch holding the drive cage upright (1) and lower the drive cage all the way down (2). Figure 7-26 Lowering the Drive Cage Connect the SATA data cable to the white system board connector. Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 7-27 Connecting the Power and Data Cables Replace the front bezel and access panel.
Page 119 NOTE: The 3.5-inch drive bay may contain a diskette drive or a media card reader. Prepare the computer for disassembly (Preparation for Disassembly on page 84). Remove the access panel (Access Panel on page 85). Remove the front bezel (Front Bezel on page 86).
Page 120: Installing A Drive Into The 3.5-Inch External Drive Bay
Remove the two retainer screws that secure the drive to the bay (1) then slide the drive forward and out of the bay (2). Figure 7-29 Removing a 3.5” Device (Diskette Drive Shown) Installing a Drive into the 3.5-inch External Drive Bay The 3.5-inch external drive bay on the front of the computer can be configured with a media card reader or a diskette drive.
Page 121 Rotate the drive cage all the way up. Figure 7-30 Rotating the Drive Cage Up Slide the drive into the drive bay (1) until the two screw holes on the left side of the drive line up with the two screw holes on the left side of the drive cage. Secure drive by fastening two retainer screws through the holes in the left side of the drive cage into the corresponding holes in the left side of the drive (2).
Page 122 Push in the latch holding the drive cage upright (1) and lower the drive cage all the way down (2). Figure 7-32 Lowering the Drive Cage Connect the appropriate drive cables: If installing a diskette drive (available on some models only), connect the power and data cables to the rear of the drive and connect the other end of the data cable to the connector on the system board.
Page 123: Removing An Internal 3.5-Inch Hard Drive
Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. If you do not have this CD set, select Start > HP Backup and Recovery and create it now. Prepare the computer for disassembly (Preparation for Disassembly on page 84).
Page 124 Rotate the drive cage all the way up. Figure 7-34 Rotating the Drive Cage Up Remove the two retainer screws that secure the drive to the bay (1) then slide the drive back and out of the bay (2). Figure 7-35 Removing an Internal Hard Drive 114 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 125: Installing An Internal 3.5-Inch Hard Drive
Installing an Internal 3.5-inch Hard Drive Follow the steps in Removing an Internal 3.5-inch Hard Drive on page 113 to remove the old hard drive. Install the guide screw in the middle hole on the right side of the drive. NOTE: When replacing a hard drive, remove the guide screws from the old drive for use with the new drive.
Page 126 Push in the latch holding the drive cage upright and lower the drive cage all the way down. Figure 7-38 Lowering the Drive Cage Connect the power cable (1) and data cable (2) to the back of the hard drive. Figure 7-39 Connecting the Hard Drive Cables CAUTION:...
Page 127: Plastic Wire/Cable Fastener And Clips
See the following illustration for proper routing of wires. NOTE: HP Pro 3015 shown. System board appearance varies by model. To loosen the fasteners: Prepare the computer for disassembly (Preparation for Disassembly on page 84).
Page 128 To open the square fastener (2), at the notch where the fastener latch connects, pull the top of the fastener up and outward. To open the fastener mounted under the hard drive (3), pull the latch on the right side of the fastener directly downward.
Page 129: Front I/O Device
Front I/O Device Prepare the computer for disassembly (Preparation for Disassembly on page 84). Remove the access panel (Access Panel on page 85). Remove the front bezel (Front Bezel on page 86). Rotate the drive cage to its upright position. Unplug the audio cable from the yellow system board connector labeled F_AUDIO.
Page 130: Power Switch Assembly
Power Switch Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 84). Remove the access panel (Access Panel on page 85). Remove the front bezel (Front Bezel on page 86). Rotate the drive cage to its upright position. Disconnect the power switch wires from the black system board connector labeled F_PANEL.
Page 131: Heatsink
NOTE: HP Pro 3015 shown. System board appearance varies by model. Lift the heatsink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease.
Page 132: Processor
Processor Prepare the computer for disassembly (Preparation for Disassembly on page 84). Remove the access panel (Access Panel on page 85). Remove the heatsink (Heatsink on page 121). Raise the locking lever to its fully open position (1). Raise and rotate the microprocessor retainer to its fully open position (2). Carefully lift the processor from the socket (3) labeled PROCESSOR.
Page 133: Power Supply
Unplug all power supply wires from the system board and the drives, noting their locations for reinstallation. Remove the three screws that secure the power supply to the back of the chassis. NOTE: HP Pro 3015 shown. System rear panel appearance varies by model. Power Supply 123...
Page 134 Remove the screw that secures the power supply to the base of the computer. NOTE: HP Pro 3015 shown. System board appearance varies by model. Slide the power supply about 1.25 cm (1/2-inch) toward the front of the chassis, rotate the power supply toward the heatsink so it clears the lip at the top of the chassis, and then lift the power supply out of the chassis.
Page 135: System Board
1.25 cm (1/2 inch) toward the front of the chassis, and then lift the board out of the chassis. NOTE: HP Pro 3015 shown. System board appearance varies by model. To install the system board, reverse the removal procedure. System Board 125...
Page 136: Battery
Do not expose to temperatures higher than 140°F (60°C). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
Page 137: Type 1 Battery Holder
Type 1 Battery Holder Lift the battery out of its holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Page 138: Type 3 Battery Holder
Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2). Insert the new battery and position the clip back in place.
Page 139: Installing A Security Lock
Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 7-40 Installing a Cable Lock Padlock Figure 7-41 Installing a Padlock Installing a Security Lock 129...
Page 140: Hp Business Pc Security Lock
HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 7-42 Securing the Cable to a Fixed Object Thread the keyboard and mouse cables through the lock. Figure 7-43 Threading the Keyboard and Mouse Cables...
Page 141 Remove the left screw that secures the computer access panel to the chassis and screw the lock to the chassis using the screw provided. Figure 7-44 Attaching the Lock to the Chassis Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock.
Page 142: Hood Sensor
The system will enter the operating system successfully. If the error message persists, press key immediately when the HP Logo screen is displayed to enter the Computer Setup menu. In the menu, select Advanced > Hood Sensor > Reset Case Open Status and make sure Enable is selected, then press the key to Save and Exit, then reboot the system.
Page 143: Hp Chassis Security Kit
HP Chassis Security Kit An optional HP Chassis Security Kit prevents computer components from being removed through an open optical drive bay. Figure 7-46 HP Chassis Security Kit Figure 7-47 Installing the HP Chassis Security Kit Installing a Security Lock 133...
Page 144: Appendix A Connector Pin Assignments
Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Signal Data Ground Connector and Icon Signal +5 VDC - Data + Data...
Page 145: Headphone
Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 1 2 3 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8”...
Page 146: Monitor
Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground 24-Pin Power Connector Front Signal Signal Signal Signal +3.3V +3.3V...
Page 147: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7 PERp3...
Page 148: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 PETp1 JTAG1 PETp0 PETn2 PETn1 SMCLK 3.3vAux PETn0 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4 PETn5...
Page 149: Appendix B Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 150: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 151: Appendix C Troubleshooting Without Diagnostics
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 142 in this guide.
Page 152: Helpful Hints
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
Page 153 ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (CD or USB device) from the system before turning it on. ●...
Page 154: Solving General Problems
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 155 Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key.
Page 156 Table C-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
Page 157: Solving Power Problems
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table C-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or 230V).
Page 158: Solving Hard Drive Problems
Solving Hard Drive Problems Table C-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools.
Page 159: Solving Media Card Reader Problems
Table C-3 Solving Hard Drive Problems (continued) Computer will not boot from hard drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Boot > Boot Device Priority. Hard drive is damaged. See the Worldwide Limited Warranty for terms and conditions.
Page 160 Table C-4 Solving Media Card Reader Problems (continued) Can not write to the media card. Cause Solution The media card is a read-only memory (ROM) card. Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards.
Page 161: Solving Display Problems
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and the common causes and solutions listed in the following table. Table C-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
Page 162 Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the computer emits two short beeps then one long beep followed by a three second pause.
Page 163 Table C-5 Solving Display Problems (continued) The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted. computer.
Page 164 Table C-5 Solving Display Problems (continued) Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of standby mode, and when changing resolutions.
Page 165: Solving Audio Problems
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table C-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
Page 166: Solving Printer Problems
Table C-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.
Page 167 Table C-7 Solving Printer Problems (continued) Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
Page 168: Solving Keyboard And Mouse Problems
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in the following table. Table C-8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected.
Page 169 Table C-9 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
Page 170: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
Page 171 Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM2 must always be installed. Replace third-party memory with HP memory. Replace the system board. The computer emits two short beeps then one long beep followed by a three second pause. Cause...
Page 172: Solving Network Problems
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table C-11 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution Wake-on-LAN is not enabled.
Page 173 Table C-11 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly.
Page 174 Table C-11 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
Page 175: Solving Memory Problems
DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Page 176: Solving Cd-Rom And Dvd Problems
Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
Page 177 Table C-13 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software.
Page 178: Solving Usb Flash Drive Problems
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table C-14 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available.
Page 179: Solving Front Panel Component Problems
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table C-15 Solving Front Panel Component Problems A USB device, 1394 device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
Page 180: Solving Internet Access Problems
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table C-16 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up...
Page 181 Table C-16 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP Select Start > Control Panel. Double-click System. Click the Hardware tab.
Page 182: Solving Software Problems
If you encounter software problems, see the applicable solutions listed in the following table. Table C-17 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred.
Page 183: Interpreting Post Audible Codes
Interpreting POST Audible Codes This section covers the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 184: Resetting The Password Jumper
Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 2 and 3. Place the jumper on pins 1 and 2.
Page 185: Resetting The Cmos Jumper
CMOS jumper and other system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. Remove the CMOS jumper from pins 2 and 3 and put the jumper on pins 1 and 2. This clears CMOS.
Page 186: Contacting Customer Support
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.
Page 187: Appendix D Specifications
Specifications Microtower Table D-1 Specifications – HP Pro 3015 Microtower Desktop Dimensions 15.14 in 385 mm Height 7.27 in 185 mm Width 16.36 in 416 mm Depth Approximate Weight 23.5 lb 10.66 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22°...
Page 188 Table D-1 Specifications – HP Pro 3015 Microtower (continued) Heat Dissipation For 115V/60Mhz For 115V/60Mhz Maximum 250W PFC HV ATX: 250W PFC HV ATX: 170.8W or 582.77 BTU/ 170.0W or 580.04 BTU/hr 300W PFC HV ATX: 300W PFC HV ATX: 173.3W or 591.3 BTU/hr...
Page 189 Table D-2 Specifications – HP Pro 3015 Microtower Desktop Dimensions 15.14 in 385 mm Height 7.27 in 185 mm Width 16.36 in 416 mm Depth Approximate Weight 23.5 lb 10.66 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22°...
Page 190: Small Form Factor
Small Form Factor Table D-3 Specifications – HP Pro 3000/3080 Small Form Factor Desktop Dimensions 3.98 in 101 mm Height 13.35 in 339 mm Width 15.24 in 387 mm Depth Approximate Weight 14.95 lb 6.81 kg Temperature Range 50° to 95°F 10°...
Page 191 Table D-3 Specifications – HP Pro 3000/3080 Small Form Factor (continued) Power Output 300 W 300 W Rated Input Current (maximum) 8A @ 100 VAC 4A @ 200 VAC This system utilizes a passive power factor corrected power supply. The power factor correction is present in the 230V operating mode only.
Page 192: Index
31 expansion slot cover replacement 85 computer setup utility removing 46 access panel, locked 145 HP Pro 3000 MT/3080 MT 13 replacing 48 audio HP Pro 3010 MT 19 expansion slot cover, SFF connectors 4, 6, 7, 8, 9, 10...
Page 193 HP Business PC Security PCI Express pin hard drive Lock 80, 130 assignments 137 installing 63 padlock 79, 129 plastic wire fastener proper handling 33 SFF removal and removing 60 replacement 117 media card reader SATA characteristics 25 POST error codes 141...
Page 194 HP Pro 3000 MT/3080 MT 6 cleaning 31 replacement 122 HP Pro 3000 SFF 9 SATA system board removal and HP Pro 3010 MT 7 connectors on system replacement 125 HP Pro 3010 SFF 10...

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Pro 3010 - microtower pc Pro 3080 - microtower pc Pro 3000 Pro 3010 Pro 3000 mt Pro 3080 mt ... Show all

HP Pro 3000 SFF Maintenance And Service Manual

1 Product Features

2 Installing and Customizing the Software

3 Computer Setup (F10) Utility

4 Serial ATA (SATA) Drive Guidelines and Features

5 Identifying the Chassis, Routine Care, and Disassembly Preparation

6 Removal and Replacement Procedures Microtower (MT) Chassis

7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Appendix A Connector Pin Assignments

Appendix B Power Cord Set Requirements

Appendix C Troubleshooting Without Diagnostics

Appendix D Specifications

Index

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Summary of Contents for HP Pro 3000 SFF

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