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Troubleshooting
(continued)
Symptom
System appears responsive
(cursor moves), but cannot
connect to the Internet
Dialing occurs but you fail to
connect
Connection fails repeatedly
Internet takes too long to
download
H
I
A
–G
OME
NTERNET
PPLIANCE
ETTING
Internet
Solution
•
Verify that all telephone handsets on the same line are on the
receiver.
•
Make sure that no one else is logged on to the same account
through another unit or computer.
•
Check that the Appliance is connected to the phone line.
•
Test your phone line for dial tone and noise. If you have noise on
your phone line, contact your telephone company and have the line
checked.
•
Make sure your MSN account is still active.
•
Call your Internet Service Provider if your account has expired.
•
Verify that the mandatory area code is included in the number you
are dialing or that you are dialing the correct fax number.
•
Have you moved, changed telephone numbers or area codes?
•
Follow the instructions in the screen dial up troubleshooting guide.
•
Some Web sites contain photos and graphics that can take a long
time to download to your Appliance. Your Internet connection could
also be slow due to heavy line traffic. Press Cancel and then
Refresh to try again, or wait until a later time to access the site.
•
Your connection may be slow because of a noisy phone line. Move
the Appliance to another location or try connecting to a different
phone line.
S
TARTED
G
H
9-7
ETTING
ELP
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