Troubleshooting Fax Modem Problems - Compaq Presario,Presario EZ2200 Reference Manual

Troubleshooting Fax Modem Problems

Symptom
Cannot send or receive
faxes.
Connection has failed.
Fax starts to send but quits
before the transmission is
complete.
6-8
Fax Modem
Problem
Fax modem is not connected properly.
Ten-digit phone number is not properly
entered or number being dialed is not a
fax number.
Internet PC is turned off or third-party
program is closed.
Fax modem has failed.
Line connection failure.
Call waiting enabled on line.
Third-party fax software does not detect
the fax modem driver.
Third-party fax software is conflicting
with another program.
The receiver for another telephone on
the same line was picked up.
Fax machine where call is being placed
has run out of paper.
Internet PC needs repair.
Solution
Reconnect the fax modem, verifying the following
connections: Telephone Line to Telephone (for
external phone sets) and Telephone Line to Wall
Jack (from Internet PC to wall).
Verify whether mandatory area code is included in
number being dialed or correct fax number is
being dialed.
Some third-party fax software can only be used to
receive faxes when the program is open.
Call a Compaq Authorized Service Provider. Refer
to your Certificate of Warranty for details.
Redial the fax number to resend the fax.
Refer to third-party software for instructions on
how to disable call waiting, or contact your local
telephone company.
Verify that correct fax modem speed and COM port
are selected.
1. Click Start and point to Settings.
2. Click Control Panel and double-click
Modems.
3. Windows will detect the modem you have
installed. Click the Properties button.
4. Verify that the correct modem port is set and
the maximum speed of your modem is
selected. Reset these settings if necessary,
and click OK.
5. Close the Control Panel window.
Close all programs except the fax software, and
redial the fax number.
Verify that all telephone handsets on the same line
are on the receiver.
Call location where the fax is being sent, and ask
if the fax machine has paper.
Call a Compaq Authorized Service Provider. Refer
to your Certificate of Warranty for details.
Troubleshooting