Samsung M7 Series E-Manual
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Samsung M7 Series E-Manual

Samsung M7 Series E-Manual

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E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model
Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Learn Menu Screen link below.
"Learn Menu Screen" Link

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Summary of Contents for Samsung M7 Series

  • Page 1 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn Menu Screen link below.

  • Page 2: Table Of Contents

    106 Using Intelligent Mode About the Remote Control (M5 Series) 108 Adjusting the Picture Quality 28 Connecting the Samsung Smart Remote to the Product 112 Changing the Picture Size and Position About the Ark Dial 113 Setting the Viewing Environment for External Devices...
  • Page 3 Troubleshooting 154 Installing the Software Picture Issues 155 The screen is flashing or has become dark 155 The picture is not bright, or the picture colors do not look clear 156 The picture colors look like black and white or do not look the way they should look 157 The Product automatically turns off by itself 157 The Product image does not look as good as it did in the...
  • Page 4 174 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer. 168 Wireless network connection failed. Unable to connect to a 175 Voice recognition does not work with the Samsung Smart wireless access point. Unable to connect to the network. Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
  • Page 5 Accessibility Guidance 179 Self Diagnosis 181 Cannot select Signal Information in Self Diagnosis. Learn Menu Screen 181 Reset Smart Hub 184 Using the Remote control 181 Reset picture 186 Using the Accessibility Menu 181 Reset sound 190 Using the Product with Voice Guide on Getting Support 191 Using Smart Hub 182 Finding the contact information for service...

  • Page 6: Connection Guide

    Out, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup • Video Device: HDMI • Smartphone: Screen Sharing (Smart View), Screen Sharing (Tap View), Samsung DeX, SmartThings, Camera Sharing, Apple AirPlay • PC: HDMI, DisplayPort, USB-C,Thunderbolt/USB-C,Screen Sharing (Wireless), Easy Connection to Screen, Apple AirPlay •...
  • Page 7 • External Storage: USB Flash Drive, Hard Disk Drive (HDD) Connection Guide Audio Device HDMI (ARC) Video Device Bluetooth Smartphone Wi-Fi Wi-Fi Speaker Surround Setup Input Device HDMI Troubleshooting Game Console Connect audio devices, such as speakers, soundbars, headphones, or home theaters, to Product. External Storage The image on your Product may differ from the image above depending on the model and geographical area.

  • Page 8: Connecting To The Network

    Connecting to the network You can get access to the network through your Product. Menu Settings All Settings Connection Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired network connection Menu Settings All Settings Connection...
  • Page 9 Establishing a wireless network connection Menu Settings All Settings Connection Network Open Network Settings Wireless The menu name may differ depending on the model. Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect.
  • Page 10 The image on your Product may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
  • Page 11 Turning this feature on may allow other IP control devices to control your Product. We recommend turning this feature on only if an authorized third-party custom controller is installed and configured specifically for a Samsung Product and if your Wi-Fi network is password protected.

  • Page 12: Displaying Your Mobile Device Screen On The Product

    Displaying your mobile device screen on the Product You can watch the screen of your mobile device on the Product screen through Smart View, Apple AirPlay or Tap View. When you start screen sharing with a mobile device (Smart View Apple AirPlay View), the Product screen switches to the...
  • Page 13 Music Wall screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. When the Product is in power saving mode, the Tap View feature is not available.

  • Page 14: Switching Between External Devices Connected To The Product

    Product is automatically switched to the output of the device or you can configure universal remote control for the device automatically. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup."...

  • Page 15: Using Additional Functions

    Lets you register external devices to your Samsung remote control and control them using the Remote. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup."...

  • Page 16: Connection Notes

    Connection Notes When connecting an external device, note the following: The types, names, locations and number of supported ports may differ, depending on the Product. Refer to the external device's operating manual when connecting it to the Product. The number of external device connectors, and their names and locations may differ with the manufacturer.
  • Page 17 • Automatic device detection operates each time a new HDMI external device is connected. – The automatic device detection function recognizes external devices to provide the user with an optimized viewing environment. – If a computer has been connected, press the down directional button on the remote control when the function is activated, as shown in the guide displayed at the bottom of the screen.

  • Page 18: Connection Notes For Audio Devices

    Connection notes for audio devices • To obtain better Product audio quality, connect a soundbar or A/V receiver to the Product. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.

  • Page 19: Connection Notes For Computers

    Connection notes for computers • For resolutions supported by the Product, refer to the Product user manual from the Samsung Electronics website at https://www.samsung.com. • If you want to connect your PC and Product wirelessly, both of them must be connected to each other on the same network.

  • Page 20: Remote Control And Peripherals

    Remote Control and Peripherals You can control Product operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease of use. About the Samsung Smart Remote (M7/M8/G9/S9 Series) Learn about the buttons on the Samsung Smart Remote.
  • Page 21 Button Description (Power) Press to turn the Product on or off. Used as MIC when using voice recognition with the remote control. When charging the remote control via the USB port, the LED is lit if charging is in progress. When charging is complete, the LED is turned off.
  • Page 22 In standby mode, press any button on the remote control to turn on the screen. The functions related to the broadcast and channel are available only in some apps or external devices. Use the Samsung Smart Remote less than 6 m from the Product. The usable distance may vary with the wireless environmental conditions.

  • Page 23: About The Samsung Smart Remote (Odyssey Ark)

    About the Samsung Smart Remote (Odyssey Ark) Learn about the buttons on the Samsung Smart Remote. - 23 -...
  • Page 24 Button Description (Power) Press to turn the Product on or off. Used as MIC when using voice recognition with the remote control. When charging the remote control via the USB port, the LED is lit if charging is in progress. When charging is complete, the MIC / LED LED is turned off.
  • Page 25 In standby mode, press any button on the remote control to turn on the screen. The functions related to the broadcast and channel are available only in some apps or external devices. Use the Samsung Smart Remote less than 6 m from the Product. The usable distance may vary with the wireless environmental conditions.

  • Page 26: About The Remote Control (M5 Series)

    About the Remote Control (M5 Series) Learn about the buttons on the Remote Control. - 26 -...
  • Page 27 For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup". To use the Remote Control to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the Product using an HDMI cable.

  • Page 28: Connecting The Samsung Smart Remote To The Product

    Connect the Samsung Smart Remote to your Product to operate the Product. When you turn on the Product for the first time, the Samsung Smart Remote pairs to the Product automatically. If the Samsung Smart Remote does not pair to the Product automatically, point it at the front of the Product, then press and hold the buttons simultaneously for 3 seconds or more.

  • Page 29: About The Ark Dial

    About the Ark Dial Learn about the buttons on the Ark Dial. Use the Ark Dial to freely change the screen settings or switch the mode, without having to hold the remote control. Use the Ark Dial to access the Ark Dial Menu. - 29 -...
  • Page 30 Button Description (Solar Cell) Expose to light when the remote is not in use. This will extend the remote's operating time. The LED on the front will light when charging. When the battery is fully charged, the LED will turn off. (LED) This function may not be supported depending on the model or geographical area.

  • Page 31: Connecting The Ark Dial To The Product

    Connecting the Ark Dial to the product Connect the Ark Dial to your product to operate the product. When you turn on the product for the first time, the Ark Dial pairs to the product automatically. If a connection is not established automatically, direct the Ark Dial at the front of the Product and press (Return) and (Ark Dial...
  • Page 32 About the Ark Dial Menu From the Ark Dial Menu, press the Down key on the Ark Dial to access the Ark Dial Guide. Use the Ark Dial Guide to find out about the useful features of the Ark Dial. Items Description Quick Settings...

  • Page 33: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote Setup

    Control the Product and connected external devices with a Samsung remote control. Menu Connected Devices Universal Remote Setup You can control all external devices connected to the Product using a single Samsung remote. Run the Universal Remote Setup menu to register external devices.

  • Page 34: Using Anynet+ (Hdmi-Cec)

    You can configure the Product's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup."...

  • Page 35: Controlling The Product With A Keyboard, Mouse, Or Gamepad

    Controlling the Product with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the Product. Menu Settings All Settings Connection External Device Manager Input Device Manager Try Now Try Now You can connect a keyboard, mouse, or gamepad to control the Product easily. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.

  • Page 36: Using The Keyboard And Mouse

    Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen. Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 key Turns on or off the Product Displays the Settings menu / numeric keypad / Option pad...
  • Page 37 Using the Gamepad Check the supported gamepads. Try Now This function may not be supported depending on the model or geographical area. Manufacturer Controllers Connection Force feedback Xbox Series X/S controller Xbox One S controller Microsoft Xbox 360 controller Xbox Elite Wireless Controller Series 2 Xbox Adaptive controller Dualsense Edge Sony...
  • Page 38 Some keys are not available on this product depending on controller. Force feedback : "Not support" (This product can’t support force feedback.) "-" (Controllers don’t have force feedback function.) * This product will support only XInput mode for the supported gamepads. * Xbox controllers may require firmware updates.

  • Page 39: Using The Controller

    Using the controller Button Description Left joystick and dpad 4 way navigation • Up / Down : Volume control (Up / Down) • Left / Right : Channel control (Up / Down) on Product screen Right joystick • Select (press): Mute the sound 'A' button or 'X' button (Sony Only) Enter (OK) 'B' button or 'O' button (Sony Only)

  • Page 40: Entering Text Using The On-Screen Virtual Keyboard

    When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.

  • Page 41: Smart Features

    Some Smart Hub services are paid services. To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account.
  • Page 42 Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account." Search Search for channels, programs, movies, and apps offered by Smart Hub. To use the Search service, make sure the Product is connected to a network.
  • Page 43 Controller and audio device for playing games. This function may not be supported depending on the model or geographical area. For more information about Game, refer to "Using Samsung Gaming Hub." Media Install various apps offered by Smart Hub, such as video, music, sports and game apps, and use the apps from the Product.
  • Page 44 Launching Smart Hub automatically Menu Settings All Settings General & Privacy Start Screen Option Start with Smart Hub Home Try Now Enabling Start with Smart Hub Home automatically launches Smart Hub when the Product is turned on. Navigate to this option to enable or disable the feature. Launching the last used app automatically Menu Settings...
  • Page 45 Automatic casting in Multi View Menu Settings All Settings General & Privacy Start Screen Option Autorun Multi View Casting Try Now Casting YouTube content from the mobile device automatically displays the content on Multi View. It is available on the screen for any broadcast, external device, or app that supports Multi View. This function may not be supported depending on the model.

  • Page 46: Using Ambient Mode

    Using Ambient mode Learn about the functions available in Ambient mode. left directional button Ambient Try Now Set your Product to display a photo or content you desire when the Product is not used. This function may not be supported depending on the model. Press the button in Ambient...
  • Page 47 Function and content preview Select a preferred content and a preferred background and set them as your Ambient mode. While in Ambient mode, press the Select button on the remote control to view the content details. You can use the SmartThings app on a Mobile Device to select a desired content and change the settings. Indicates content perfectly suited for the time of the day.
  • Page 48 • Edit Change various settings according to the user's preferences. Available functions may not be supported depending on the model or content. – Weather Filter You can add a weather effect to content. – Time Filter You can select any background time format for content. –...
  • Page 49 • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
  • Page 50 • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.
  • Page 51 The image on your Product may differ from the image above depending on the model and geographical area. Ambient Screen Options Following Ambient mode options are configurable: This menu can be found at the bottom of the Ambient mode home. To configure the option settings, scroll down to the far bottom.

  • Page 52: Using Samsung Gaming Hub

    Using Samsung Gaming Hub Gamestream a wide variety of games right on your Product through Samsung Gaming Hub. Connect your controller through Bluetooth or USB. left directional button Games This function may not be supported depending on the model and countries.
  • Page 53 Game list Purchase games or subscribe to service offered by the Samsung Gaming Hub. Select a game to view the game details. Installation of related apps is required to run some games. The image on your Product may differ from the image above depending on the model and geographical area.

  • Page 54: About The Media Home Screen

    About the Media Home Screen Install various apps offered by Smart Hub, such as video, music, sports and game apps, and use the apps from the Product. left directional button Media (Ark Dial: Wheel Control Home) The Ark Dial is supplied with the Odyssey Ark. The image on your Product may differ from the image above depending on the model and geographical area.
  • Page 55 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen.
  • Page 56 Media Options This menu can be found at the bottom of the Media home. To configure the option settings, scroll down to the far bottom. This function may not be supported depending on the model or geographical area. • Preferences: Select a preferred service to receive content recommendations to suit your preference. •...

  • Page 57: About The Menu Home Screen

    About the Menu Home Screen Manage external devices connected to the Product, and configure settings for various functions available on the Product. left directional button Menu (Ark Dial: Wheel Control Quick Settings) The Ark Dial is supplied with the Odyssey Ark. The image on your Product may differ from the image above depending on the model and geographical area.
  • Page 58 Connected Devices Select an external device that is connected to the Product. For more information, refer to "Switching between external devices connected to the Product." Settings Move the focus to the Settings menu to display quick setting options below the menu. Quick Settings can be used to quickly configure frequently used features.
  • Page 59 • Picture Setup Easily configure the screen settings: Brightness, Contrast, Sharpness, Color Tint (G/R). • Zoom to Fill Zoom app content to fill the screen. Some content may look cropped after zooming. Only available while apps that allow the zoom function are running. •...
  • Page 60 • Game Mode You can set the Game Mode to optimize the Product screen for better gaming performance. To turn Game Mode on or off, press the Select button. To set the detailed options, press the down directional button, and then select Go to Game Mode Settings.
  • Page 61 • Caption You can watch Product broadcasts with captions. To activate or deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the down directional button, and then select Accessibility Shortcuts. This function may not be supported depending on the model or geographical area. •...
  • Page 62 • Digital Output Audio Format You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (ARC) for external devices that support the Dolby Digital+ format. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. These functions may not be supported depending on the model or geographical area.
  • Page 63 Multi View While watching the Product, you can simultaneously view multiple screens that are split. For more information, refer to "Using Multi View." This function may not be supported depending on the model or geographical area. My Contents Create your own automatic Welcome Screen. Use the mobile SmartThings app to easily create a splash screen for the smart monitor, on which photos and the date and time are displayed.

  • Page 64: Using A Samsung Account

    Samsung account. Follow the instructions on your Product screen to create or log in to a Samsung account. Samsung account can be used on Product, mobile device, and website with one ID. In the U.S.A., only users over 13 can sign in.
  • Page 65 • Remove Account You can delete an account from the Product. Although you have deleted your Samsung account from the Product, you are not unsubscribed. To unsubscribe from your Samsung account, visit the Samsung accounts website (https://account.samsung.com).

  • Page 66: Using Workspace

    Download the Easy Connection to Screen PC app from http://smsng.co/easy and then install it on your PC. Log in with the same Samsung account for both Product and PC. When the PC is turned on and connected via the network, Workspace's Home Screen displays the PC.
  • Page 67 Connecting a Remote PC left directional button Workspace Windows PC Manual Connection Try Now left directional button Workspace Remote Login Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile.
  • Page 68 Enter the required settings for connecting the computer remotely. The image on your Product may differ from the image above depending on the model and geographical area. PC/Profile Enter the IP address or profile of the PC you want to connect to. •...
  • Page 69 Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.

  • Page 70: Using Microsoft

    DeX. If that is the case, follow the instructions shown on the mobile device screen to connect the software. This function is available only on mobile devices that support the wireless Samsung DeX. Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website.

  • Page 71: Using Bookmarks

    Pass allows you to easily manage the bookmark ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your Product.

  • Page 72: Using Tv Access

    Using TV Access By mirroring, you can watch TV from the Product screen. Select and mirror the desired TV to view the TV content from the Product screen. Menu Connected Devices TV Access This function may not be supported depending on the TV model. Connecting to a TV Select TV Access...

  • Page 73: Using The Apps Service

    If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.

  • Page 74: Installing An App

    Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
  • Page 75 Managing installed apps Select Settings on Apps. You can manage installed apps. The image on your Product may differ from the image above depending on the model and geographical area. Removing an app 1. Select an app to delete. 2. Select Delete. The selected app is deleted.
  • Page 76 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Menu Settings Try Now...

  • Page 77: Using The E-Manual

    Open e-Manual You can view the embedded e-Manual that contains information about your Product's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
  • Page 78 (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. Device Care Optimize and diagnose the condition of your Product. You can check and clean your storage space, diagnose problems or request technical support.

  • Page 79: Using The Internet

    Internet function more easily after connecting a keyboard and mouse. You can scroll webpages with the directional button on the Samsung Smart Remote or Remote Control. The webpages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function."...

  • Page 80: Using Smartthings

    Using SmartThings It allows the Product to connect and control the detected various devices in the same space. (left directional button) Connected Devices SmartThings Try Now Try Now You can control the devices registered to the SmartThings cloud and devices directly connected to this product with a remote control.
  • Page 81 For details on SmartThings devices, access https://www.smartthings.com/products. SmartThings devices SmartThings devices can also be controlled from the mobile app. For a detailed list of supported devices, visit www.samsung.com. This function may not be available depending on the external device. Life Displays recommended Life services that can be viewed or controlled from SmartThings.
  • Page 82 (left directional button) Connected Devices Use the SmartThings Hub features Try Now Use the SmartThings Hub features on various Samsung products to connect IoT devices (e.g., light bulbs, plugs, or sensors) that are supported by SmartThings. (left directional button) Connected Devices...
  • Page 83 Register and manage devices via SmartThings Try Now Registering peripheral devices of the Product When there is a device detected near the Product, a registration pop-up appears on the Product screen. When there is no device detected, the pop-up may not appear. To connect a Bluetooth device, make sure that the device has been paired.
  • Page 84 Use the screen's sensors via SmartThings Try Now When you activate the sensor, you can see the sensor device on the SmartThings Device tab. You can create various IoT scenarios with Product without purchasing a separate IoT sensor. (left directional button) Connected Devices SmartThings Settings...

  • Page 85: Playing Pictures/Video/Music

    "Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
  • Page 86 Playing multimedia content on a PC or mobile device Select a device with media content in Menu Connected Devices Sources. The media content list in the device appears. Select a media content item from the list. The selected content is played. The content may not be played depending on the encoding method or file format.

  • Page 87: Buttons And Functions Available While Playing Multimedia Content

    Listening to your mobile device sound through the Product speaker using Sound Mirroring Enjoy listening to music in your living space. Visualizations are generated on your Product that alter and respond to the frequency of your music. Search for and connect to your Product from the (Bluetooth) device list on your mobile device.
  • Page 88 • Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. •...
  • Page 89 • 360 Auto Rotation Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:...
  • Page 90 • Picture Off Plays music files with the screen off. • Screen Fit Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the Product displays photos. This function is available after enabling the Background Music option.

  • Page 91: Using Multi View

    Using Multi View You can view multiple content items through Multi View. Menu Settings Multi View Try Now (Ark Dial: Wheel Control Multi View) The Ark Dial is supplied with the Odyssey Ark. This function may not be supported depending on the model. Game Mode, VRR, and Cloud Games...
  • Page 92 • App/Source You can change the content for the selected window. • Full Screen Multi View is ended and then the full screen appears. • Screen Size Selects the desired size of Multi View. • Screen Position Selects a position of the Multi View screen.
  • Page 93 Multi View, press either on the Samsung Smart Remote. This function can be started or stopped by pressing the button on the Samsung Smart Remote. This function operates only by external devices, or apps that support Multi View. While running...

  • Page 94: Using Bixby

    Bixby is available only when the Product is connected to the network. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
  • Page 95 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. For details on how to use Bixby, press the button once: •...
  • Page 96 The image on your Product may differ from the image above depending on the model and geographical area. My Profile Log out after going to the My Profile screen. If you are signed out of your Samsung account, select My Profile to sign in. Tutorials The pop-up window on using Bixby appears.
  • Page 97 • Voice Wake-up Configure settings on how to wake up Bixby with your voice. The menus may not appear depending on the model or geographical area. Voice Wake-up function may not be supported depending on the model or geographical area. This function can be used only when the microphone switch at the bottom of the Product is active.
  • Page 98 Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the Product is connected to the network. •...

  • Page 99: Using The Game Bar

    Game Mode Menu Settings All Settings Game Game Mode) is or Auto, press and hold button on your Samsung Smart Remote to start the Game Bar. Try Now (Ark Dial: Wheel Control Game Bar) The Ark Dial is supplied with the Odyssey Ark.
  • Page 100 • Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time. Game Bar’s Screen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 32:9...
  • Page 101 • Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on specific areas of the game screen and adjust the zoom rate. For the Minimap supported resolution, refer to the table below. Game Bar Screen Ratio Resolution set in PC 2560 x 1080 (60 Hz) 2560 x 1080 (120 Hz)
  • Page 102 • Sound Output Change the sound output device. (e.g. Product Speaker, Soundbar, Bluetooth headset, etc.) This function may not be supported depending on the model or geographical area. • Eclipse Lighting With Eclipse Lighting, you can create your own variety of unique gaming spaces. This function may not be supported depending on the model or geographical area.
  • Page 103 Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. Check if the game supports Ultra Wide resolution (21:9). If the Product is connected to a computer and Game Mode is set to either or Auto, the wide screen (21:9) is activated...
  • Page 104 Changing the Super Ultra Wide Screen position When playing a game at the Super Ultra Wide resolution, you can adjust the game screen position to the height of your eyes. At the Super Ultra Wide resolution, use the (channel) buttons to move the screen position to the top, center, or bottom.

  • Page 105: Product Viewing

    Product Viewing You can use convenient features while watching Product. Product-Viewing Support Functions Use the functions that are available while watching Product. Using Program Rating Lock Menu Settings All Settings General & Privacy Parental Settings Channel Lock Settings Try Now This function may not be supported depending on the model or geographical area.

  • Page 106: Picture And Sound

    Analyzes ambient noise and provides optimal sound depending on the noise. This function is available only when the microphone switch of the Product is active and the sound output is set to Product Speaker, or the Samsung Soundbar interlinked with Adaptive Picture function is connected.
  • Page 107 • Adaptive Sound+ Adaptive Sound Pro) Provides optimized sound quality by analyzing the viewing space and the acoustic components of the content. This function can be used only when the microphone switch at the bottom of the Product is active and the sound output is set to Product Speaker.

  • Page 108: Adjusting The Picture Quality

    Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Menu Settings All Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain Graphic are supported only when you change the external device name to PC in PC mode. •...

  • Page 109: Configuring Advanced Picture Settings

    Configuring advanced picture settings Menu Settings All Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: Some Expert Settings features may not be supported depending on the PC input, source devices connection, using Apps and Eye Care operation.
  • Page 110 Local Dimming Try Now • Maximize the contrast ratio by automatically adjusting brightness for each section of the picture. This function may not be supported depending on the model or geographical area. • Contrast Enhancer Try Now Automatically adjust the contrast to prevent excessive brightness differences between brighter and darker areas.
  • Page 111 Smart Calibration Try Now • Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer. This function may not be supported depending on the model or geographical area. To use this function, use a Smartphone that is compatible with the function. The list of compatible models is shown below.

  • Page 112: Changing The Picture Size And Position

    Settings All Settings Picture Picture Size Settings Try Now These functions may not be available on Samsung TV Plus and some applications. • Picture Size Try Now Customize the size of the picture displayed on the Product. Supported picture sizes differ with the input signal.

  • Page 113: Setting The Viewing Environment For External Devices

    Game Mode This function may not be supported depending on the model. The screen may shake somewhat. When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears.
  • Page 114 Setting the Surround Sound Menu Settings All Settings Game Surround Sound Try Now You can make your games more immersive by using intense, three-dimensional sound optimized for games. This function may not be supported depending on the model. Setting the Response Time Menu Settings All Settings...
  • Page 115 Configure Game Motion Plus Settings Menu Settings All Settings Game Game Motion Plus Settings Try Now You can configure the Game Motion Plus settings. This function may not be supported depending on the model. • Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role-playing game (RPG) or adventure game which involves many dynamic scenes.
  • Page 116 This function may not be supported depending on the model or geographical area. For more information about the resolution, refer to the user guide. You can download the user guide from Samsung Electronics' website (https://www.samsung.com) and read it digitally, or you can print hard copy.
  • Page 117 Using the Easy Wake Up feature Menu Settings All Settings Connection External Device Manager Easy Wake Turn on the screen from standby mode with a keyboard, mouse or gamepad connected to the monitor. Selecting On may increase power consumption. You can power off by pressing the button on the monitor. This function may not be supported depending on the model or geographical area.
  • Page 118 To switch the mouse, connected to the product, between multiple PCs connected to the product, ensure the ESB (Easy Setting Box) software is installed on the PCs. Details on how to install and use ESB can be found at www.samsung.com.

  • Page 119: Configuring A Sound Mode And Expert Settings

    Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Menu Settings All Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
  • Page 120 Digital Output Audio Delay Try Now • Adjust the output delay time for digital audio. This feature is only available when the external device is connected via HDMI (ARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. •...

  • Page 121: Using The Sound Support Functions

    Try Now You can select which speakers the Product uses for audio output. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported. External speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus are not supported.
  • Page 122 When the call is ended, the Buds automatically connects to the Product. This feature is supported only when the Product and mobile phone are connected to the same Samsung account. If the Galaxy Buds is disconnected while listening to Product sound with the Buds, the Product sound is muted.
  • Page 123 • The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as the Product. For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.

  • Page 124: System And Support

    System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Menu Settings All Settings General & Privacy System Manager Time Try Now...
  • Page 125 Turning off the Product using the off timer Menu Settings All Settings General & Privacy System Manager Time Timer Try Now You can set Off Timer to shut off the Product automatically at a specific time. Off Timer is only available if the Clock has been set.

  • Page 126: Using The Power And Energy Saving Functions

    Using the Power and Energy Saving Functions Reduce the Product's energy consumption. Reducing the energy consumption of the Product Menu Settings All Settings General & Privacy Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options. •...
  • Page 127 • Available Remote Battery Try Now You can check the Samsung Smart Remote's remaining amount of the battery. This function may not be supported depending on the model. • Available Ark Dial Battery Your eco-friendly Remote Control charges through its solar cell. View your solar remote's remaining battery level.

  • Page 128: Using The Panel Care Feature

    Using the Panel Care feature Protects the panel to prevent problems with the product screen. Precautions for preventing image retention • If a still screen is displayed for an extended period of time, image retention or bad pixels may occur. –...

  • Page 129: Updating The Product's Software

    Update Now Try Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the Product to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.

  • Page 130: Using The Parental Settings Function

    Using the Parental Settings function Configure content or app security settings. Menu Settings All Settings General & Privacy Parental Settings Try Now Restrict access to content or apps that require parental guidance. Locked content or apps can be accessed by entering the password.

  • Page 131: Audio And Video Functions For The Visually Or Hearing Impaired

    Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Menu Settings All Settings General & Privacy Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions.
  • Page 132 The Product screen is turned off but audio continues Menu Settings All Settings General & Privacy Accessibility Picture Off Try Now Turn off the Product screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the Product screen turns back on.
  • Page 133 Inverting the screen color Menu Settings All Settings General & Privacy Accessibility Color Inversion Try Now You can invert the colors of the text and background for the setting menus displayed on the Product screen to make it easier to read them. Color Inversion is on, some Accessibility...
  • Page 134 Showing captions Menu Settings All Settings General & Privacy Accessibility Caption Settings Try Now Caption to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control.
  • Page 135 Enlarging the sign language screen for the hearing impaired Menu Settings All Settings General & Privacy Accessibility Sign Language Zoom Settings Try Now You can zoom in the sign language screen when the program you are watching provides it. First, set Sign Language Zoom to On, and then select...

  • Page 136: Using Voice Assistants On The Product

    Using Voice Assistants on the Product You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Menu Settings All Settings General & Privacy Voice Voice Assistant Try Now Select which Voice Assistant you would like to help control your Product. To use this function, the Product must be connected to the network.

  • Page 137: Using Other Functions

    Using Other Functions You can view other functions. Changing the menu language Menu Settings All Settings General & Privacy System Manager Language Try Now Setting up a password Menu Settings All Settings General & Privacy System Manager Change PIN Try Now The PIN input window appears.
  • Page 138 Managing External Devices Menu Settings All Settings Connection External Device Manager Device Connect Manager Try Now When you connect external devices, such as mobile devices or tablets connected to the same network as the Product so you can share content, you can view the list of allowed devices and connected devices. •...
  • Page 139 Using Eclipse Lighting Menu Settings All Settings General & Privacy Eclipse Lighting With Eclipse Lighting, you can create your own variety of unique gaming spaces. This function may not be supported depending on the model. • Lighting Turn the LED lighting on or off at the top and bottom of the screen. •...

  • Page 140: Precautions And Notes

    • If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit https://www.samsung.com for more information on specific device information and content availability.

  • Page 141: Read Before Using The Internet Function

    Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The Product does not support playback of flash videos. •...
  • Page 142 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung Products do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the Product to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).

  • Page 143: Read Before Playing Photo, Video, Or Music Files

    • Certain files, depending on how they are encoded, may not play on the Product. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung Product released in 2022. - 143 -...

  • Page 144: Supported Subtitles

    Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...

  • Page 145: Supported Image Formats And Resolutions

    Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 *.heic HEIF 12000 x 9000 The MPO format is supported partly. The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or height.
  • Page 146 Supported video codecs (M5 Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP *.avi HEVC (H.265 - Main, *.mkv Main10) *.asf Motion JPEG *.wmv *.mp4 MPEG4 SP/ASP LPCM *.mov Window Media Video ADPCM(IMA, MS) v9 (VC1) *.3gp MPEG2...
  • Page 147 Supported video codecs (M7/M8 Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 3840 x 2160: 60 H.264 BP/MP/HP *.mkv 1920 x 1080: 120 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Motion JPEG *.mp4 LPCM...
  • Page 148 Supported video codecs (Odyssey Ark) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 4096 x 2160: 60 *.avi 3840 x 2160: 60 H.264 BP/MP/HP 4096 x 2160 *.mkv 1920 x 1080: 120 *.asf *.wmv 4096 x 2160: 60 HEVC (H.265 - Main, 4096 x 2160 *.mp4...
  • Page 149 Supported video codecs (G9/S9 Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 3840 x 2160: 60 *.avi H.264 BP/MP/HP 3840 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 Main10) *.wmv...
  • Page 150 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the Product’s compatibility ratings.
  • Page 151 Audio decoders • WMA is supported up to 10 Pro 5.1 channels, M2 profile. • WMA1, WMA lossless / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. •...

  • Page 152: Read Before Using Bluetooth Devices

    Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.

  • Page 153: Licences & Other Information

    This license may not be supported depending on the model or geographical area. Open Source License Notice Open Source used in this product can be found on the following webpage (https://opensource.samsung.com). This license may not be supported depending on the model or geographical area.

  • Page 154: Installing The Software

    PCs, connected to the product, using a single mouse. To install the latest version of Easy Setting Box, download it from the Samsung website (www.samsung.com). The software may not work properly if you do not restart the PC after the installation.

  • Page 155: Troubleshooting

    Troubleshooting The following are troubleshooting solutions for each problem. Picture Issues When the Product has trouble with the picture, these steps may help resolve the problem. The screen is flashing or has become dark If your Product is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.

  • Page 156: The Picture Colors Look Like Black And White Or Do Not Look The Way They Should Look

    Go to Picture and adjust the Picture Mode, Contrast, Brightness, and Sharpness settings. • Menu Settings All Settings Picture Picture Mode Try Now • Menu Settings All Settings Picture Expert Settings Contrast Try Now • Menu Settings All Settings Picture Expert Settings Brightness Try Now...

  • Page 157: The Product Automatically Turns Off By Itself

    Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.

  • Page 158: Displayed Video Looks Blurry

    Displayed video looks blurry If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue. • Menu Settings All Settings Picture Expert Settings Picture Clarity Settings Try Now The picture is distorted The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.

  • Page 159: Captions Appear On The Product Screen

    Captions appear on the Product screen Turn off the Caption function in Caption Settings. • Menu Settings All Settings General & Privacy Accessibility Caption Settings Caption Try Now The HDR of the connected external device turns off If the Input Signal Plus feature is turned on, the range of receiving HDMI input signals is expanded, allowing you to view HDR content sent from an external device.

  • Page 160: Sound And Noise Issues

    Sound and Noise Issues When the Product has difficulties with sound, these steps may help resolve the problem. How can I connect an audio device to the Product? The connection method may differ depending on the audio device, such as HDMI (ARC), Bluetooth, and Wi-Fi. For more information about how to connect an audio device, run Connection Guide.

  • Page 161: Hdmi (Arc) Is Connected, And There Is No Sound

    HDMI (ARC) is connected, and there is no sound. Check whether Digital Output Audio Format is set to Pass-Through. If a soundbar or A/V receiver that does not support Dolby Digital+ is used and Pass-Through is selected, there is no sound when a Dolby Digital+ source is received.

  • Page 162: The Product Audio Is Not Being Played Through The Soundbar

    The Product audio is not being played through the Soundbar or A/V receiver. Check the Soundbar or A/V receiver's power supply and its settings. • In case of HDMI ARC connection, make sure that it is connected to the ARC dedicated HDMI port on your Product. However, the ARC can be used only when the Soundbar or A/V receiver supports the ARC feature.

  • Page 163: The Volume Of The External Device Cannot Be Adjusted

    I want to turn off and on the Product and audio device at the same time. When you connect the Samsung Soundbar to the Product via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.

  • Page 164: External Device Connectivity Issues

    External Device Connectivity Issues When the Product has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The "Mode Not Supported" message appears. Adjust the output resolution of the external device to a resolution supported by the Product. The video is OK but there is no audio.

  • Page 165: Proper Operation Cannot Be Guaranteed If This Is Lined And Used Through An External Usb Hub

    Proper operation cannot be guaranteed if this is lined and used through an external USB hub. Maximum support for electric current via the USB port is at or under 500 mA. It's not a Product malfunction if the Product operates effectively without external devices or cannot work with a given external device. If there is a problem, please check the operation specifications for any external devices in use.

  • Page 166: The Pc Screen Does Not Appear Or It Flickers

    The PC screen does not appear or it flickers. When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and Product. When the symptom persists, check that the PC is in Sleep mode and then set Input Signal Plus to On.

  • Page 167: The Displayed Image Size Does Not Fit The Screen, The Image

    The displayed image size does not fit the screen, the image colors are blurred, or the text does not appear clear. Edit the name of the external device. Especially when PC is connected, check if the device name is edited to PC. Menu Connected Devices HDMI, DisplayPort, USB-C or Thunderbolt...

  • Page 168: Network Issues

    Network Issues When the Product has difficulties connecting to the network, these steps may help resolve the problem. Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. Menu Settings Support Device Care Self Diagnosis Smart Hub Connection Test...

  • Page 169: Anynet+ (Hdmi-Cec) Issues

    Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. What is Anynet+? You can use the Product's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the Product via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the Product on or off.

  • Page 170: The Message "Connecting To Anynet+ Device

    I want to start Anynet+. I also want the connected devices to turn on when the Product is turned on. Check if the Anynet+ device is properly connected to the Product, and then select Anynet+ (HDMI-CEC) menu to see Anynet+ (HDMI-CEC) is set to On.

  • Page 171: Remote Control Issues

    The remote control does not work. The connection between the remote control and the Product may be lost. Point the Samsung Smart Remote at the front of the Product, and then press and hold the buttons simultaneously for 3 seconds or more.

  • Page 172: Apps

    To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account. If these settings were not configured during the initial setting process, you can configure Smart Hub settings by running APPS from the Home Screen.

  • Page 173: Media Files

    Media Files When files don't play, this may help resolve the problem. Some files are interrupted during playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played.

  • Page 174: Voice Assistant Issues

    Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. The microphone is off. Turn on the microphone switch at the bottom of the Product. Each time the switch is turned on or off, the screen displays a pop-up window showing whether the microphone is turned on or off.

  • Page 175: Voice Recognition Does Not Work With The Samsung Smart Remote Unlike Other Features. There Is No Response Even If

    The connection between the remote control and the Product may be lost. Try pairing the remote control with the Product. Point the Samsung Smart Remote at the front of the Product, and then press and hold the buttons simultaneously for 3 seconds or more.

  • Page 176: Other Issues

    Other issues Use these procedures to resolve other issues that may occur in relation to the product. The Product is hot. Watching Product for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the Product. The bottom, however, may feel hot to the touch after extended use.

  • Page 177: The Product Is Making A Popping Noise

    You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following: • Press and hold the (Volume) button on your Samsung Smart Remote or Remote Control. • Menu Settings All Settings General & Privacy Accessibility...
  • Page 178 Q & A Refer to the user manual for your PC or graphics card for further instructions on adjustment. How can I change the frequency? Set the frequency on your graphics card. • Windows 7: Go to Control Panel Appearance and Personalization Display Screen Resolution Advanced...

  • Page 179: Diagnosing Product Operational Issues

    Diagnosing Product operational issues You can diagnose issues with your Product and Smart Hub and run reset functions. Self Diagnosis Menu Settings Support Device Care Self Diagnosis Try Now Check whether the product is displaying images and playing sounds normally. Check whether modules and sensors are working normally.
  • Page 180 • Smart Hub Connection Test Check the network connection. • Wi-Fi Check whether the Wi-Fi module is working normally. The result may appear to be a failure if there is no available access point (AP) in the vicinity. • Bluetooth Check whether the Bluetooth module is working normally.

  • Page 181: Cannot Select Signal Information In Self Diagnosis

    This function may not be supported depending on the model or geographical area. Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.

  • Page 182: Getting Support

    Ark) Try Now You can view the address of the Samsung website, the call center phone number, your Product's model number, your Product's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.

  • Page 183: Checking The Calibration Report

    Request Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment. You must agree to the terms and conditions for the service request. This function may not be supported depending on the geographical area.

  • Page 184: Accessibility Guidance

    • There is a small LED (microphone) to the right of the button, but it cannot be felt by hand. • For the Samsung Smart Remote, there is a round button below the LED, which is the button. - 184 -...
  • Page 185 • Underneath these 2 buttons are a round button and a large outer circle button. The round button is the Select button, and the large outer circle button consists of 4 directional buttons (up / down / left / right). •...

  • Page 186: Using The Accessibility Menu

    • Samsung Smart Remote / Remote Control On the Samsung Smart Remote or Remote Control, there are 2 thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the...
  • Page 187 There are many commands you can say to control the Product. These can be used together with Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the Product must be connected to the network. To speak a command, press and hold the...
  • Page 188 Learning about the Accessibility menu functions • Voice Guide Settings Provides voice guides to make it easier for the visually impaired to use the Product. Voice guide supports basic operations such as changing channels and adjusting the volume, and offers guidance on setting up Scheduled Viewing events.
  • Page 189 • Picture Off Turn off the Product screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the Product screen turns back on.

  • Page 190: Using The Product With Voice Guide On

    Select button. • (Channel) button Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the right one is (Channel) button. Push up or pull down the (Channel) button to change the channel.

  • Page 191: Using Smart Hub

    Learn how to use Smart Hub to access apps, games, movies, and more. Smart Hub Use a variety of Smart Hub content offered by your Samsung Product. Some Smart Hub services are for pay services. To use Smart Hub, the Product must be connected to the network.
  • Page 192 Play games from the Product screen by connecting a Controller to the Product. Configure settings to optimize the Controller and audio device for playing games. This function may not be supported depending on the model or geographical area. For more information about Game, refer to "Using Samsung Gaming Hub." • Media Install a variety of apps offered by Smart Hub, such as video, music, sports and game apps, and use the apps from the Product.

  • Page 193: Launching The E-Manual

    Try Now You can view the embedded e-Manual containing information about your Product's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual's Home Screen contains 1 row of menu icons. Use the left and right directional buttons to move within a row.

  • Page 194: Using Bixby

    Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your Product. To use Bixby, your Product must be connected to the network and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

This manual is also suitable for:

M8 seriesG9 seriesS9 seriesM5 seriesOdyssey ark

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