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Obtaining Additional Information
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Information
Information about Cisco products, services, technologies, and networking solutions is available from
various online sources.
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Cisco VG224 Voice Gateway Software Configuration Guide
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Sign up for Cisco e-mail newsletters and other communications at the Cisco Subscription Center at:
http://www.cisco.com/offer/subscribe
Learn about modifications to or updates about Cisco products. Go to the Product Alert Tool to create
a profile, and then choose those products for which you want to receive information. Go to:
http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en
Order the Cisco Product Quick Reference Guide, a reference tool that includes product overviews,
key features, sample part numbers, and abbreviated technical specifications for many Cisco products
that are sold through partners. Go to:
http://www.cisco.com/go/guide
Visit the Cisco Services website to learn the latest technical, advanced, and remote services available
to increase the operational reliability of your network. Go to:
http://www.cisco.com/go/services
Visit Cisco Marketplace, the company store, for a variety of books, reference guides,
documentation, and logo merchandise at:
http://www.cisco.com/go/marketplace/
Purchase a copy of Cisco technical documentation on a DVD, (Cisco Product Documentation DVD)
from the product documentation store at:
http://www.cisco.com/go/marketplace/docstore
Obtain general networking, training, and certification titles from Cisco Press publishers at:
http://www.ciscopress.com
Read the Internet Protocol Journal, a quarterly journal published by Cisco for engineering
professionals who design, develop, and operate internets and intranets. Go to:
http://www.cisco.com/ipj
Preface
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