Troubleshooting - TRENDnet TEW-624UB Quick Installation Manual

Troubleshooting

1. I inserted the Utility & Driver CD-ROM into my computer's CD-ROM Drive and the
installation menu does not appear automatically. What should I do?
For Windows 2000/XP, if the installation menu does not appear automatically, click Start,
click Run, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to
your CD-ROM Drive, and then press the ENTER key on your keyboard. For Windows Vista, if
the installation menu does not appear automatically, click Start, click the Start Search box,
and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your CD-
ROM Drive, and then press the ENTER key on your keyboard.
2. How do I install the TEW-624UB on my Mac?
Verify that you have Mac OS X 10.4 or 10.5. The TEW-624UB does not support
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any other version of Mac.
Refer to the User's Guide for step-by-step instructions. The Mac drivers can be
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found in the Mac OS X folder on the Utility and Driver CD-ROM drive.
3. I completed all the steps in the quick installation guide, but my Wireless USB Adapter is
not connecting to my access point. What should I do?
1. Verify that the SSID matches your wireless router or access point's SSID
2. Please check with your network administrator for security key in order to access a secured
wireless access point or router. Please refer to the User's Guide for more information
regarding wireless network security.
3. Check your TCP/IP properties to ensure that Obtain an IP address automatically is
selected.
4. Double-click the TEW-624UB Manager icon, click Site Survey and then click Refresh to
check and see if there are any available wireless networks listed.
4. Windows is unable to recognize my hardware. What should I do?
1. Make sure your computer meets the minimum requirements as specified in Section 1 of
this quick installation guide.
2. You must complete the installation of the TEW-624UB Manager (as described in Section 2)
before connecting the Wireless USB Adapter to your computer.
3. Connect the Wireless USB Adapter to a different USB port on your computer.
5. I cannot open the TEW-624UB Manager. What should I do?
Access your device manager to make sure the adapter is installed properly. If you see a
networking device with a yellow question mark or exclamation point, you will need to reinstall
the device and/or the drivers. To access the device manager on Windows 2000/XP, right-click
My Computer, click Properties, click the Hardware tab, and then click Device Manager. To
access the device manager on Windows Vista, right-click Computer, click Properties and
then click Device Manager.
If you still encounter problems or have any questions regarding the TEW-624UB, please refer to
the User's Guide included on the Utility & Driver CD-ROM or contact TRENDnet's Technical
Support Department.
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