Alarm.Com ADC-VDB755P Manual

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Unable to hear audio during an ADC-VDB755P doorbell call

There are several possible reasons why audio issues may be experienced during a call between the customer

website and the ADC-VDB755P.

Note: Depending on the device the user has, the instructions to verify settings may vary. For device-specific instructions

about how to verify these settings, refer to

If the user is unable to hear audio from the customer app

Verify the app settings and permissions

1. Verify the app is updated to the most recent version.

2. In Video Device Info, verify that the Call Volume slider is all the way to the right.

To adjust the Call Volume using the customer website:

1. Log into the customer website.

2. Click Video.

3. Click Settings.

4. Using the Video Device dropdown menu, select the desired video device.

5. Click Video Device Info.

6. Use the Call Volume slider to adjust the doorbell call volume.

7. Click Save.

To adjust the Call Volume using the customer app:

1. Log into the customer app.

2. Tap Doorbell Camera.

3. Tap

4. Use the Call Volume slider to adjust the doorbell call volume.

5. Tap

https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/Alarm.com_PoE_Video_Door_Station_(...

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Updated: Fri, 06 Sep 2024 19:54:31 GMT

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Page 1 Unable to hear audio during an ADC-VDB755P doorbell call There are several possible reasons why audio issues may be experienced during a call between the customer website and the ADC-VDB755P. Note: Depending on the device the user has, the instructions to verify settings may vary. For device-specific instructions...
Page 2 If the user is unable to hear audio from the VDB755P Verify the mobile device settings 1. Verify that the Alarm.com app has access to the mobile device's microphone or test Two-Way Audio on another device. 2. Verify that the app user has pressed the talk button.
Page 3 Factory reset the device Delete, factory reset, and re-enroll the VDB755P. For more information about performing a factory reset, see Factory reset an ADC-VDB755P to its default settings. https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/Alarm.com_PoE_Video_Door_Station_(… Updated: Fri, 06 Sep 2024 19:54:31 GMT...