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Hypertherm XPR460 Firmware Updates
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Hypertherm XPR460 Firmware Updates

Hypertherm XPR460 Firmware Updates

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XPR460
PCB Firmware Updates
Field Service Bulletin
10084813
Revision 0
August 2024

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Summary of Contents for Hypertherm XPR460

  • Page 1 ® XPR460 PCB Firmware Updates Field Service Bulletin 10084813 Revision 0 August 2024...
  • Page 2 © 2017 – 2024 Hypertherm, Inc. All rights reserved. EDGE, HyDefinition, OptiMix, SureCut, TorchConnect, True Hole, VWI, XPR, XPR460 and Hypertherm are trademarks of Hypertherm, Inc. and may be registered in the United States and/or other countries. All other trademarks are the property of their respective holders.
  • Page 3 Salinan elektronik juga tersedia di situs web kami. Berbagai manual tersedia dalam beberapa bahasa di www.hypertherm.com/docs. DE (DEUTSCH/GERMAN) WARNUNG! Bevor Sie ein Hypertherm-Gerät in Betrieb nehmen, lesen Sie bitte die IT (ITALIANO/ITALIAN) Sicherheitsanweisungen in Ihrer Bedienungsanleitung, das Handbuch für Sicherheit AVVERTENZA! Prima di usare un’attrezzatura Hypertherm, leggere le istruzioni sulla...
  • Page 4 NO (NORSK/NORWEGIAN) SV (SVENSKA/SWEDISH) ADVARSEL! Før du bruker noe Hypertherm-utstyr, må du lese VARNING! Läs häftet säkerhetsinformationen i din produkts säkerhets- och sikkerhetsinstruksjonene i produktets håndbok, håndboken om sikkerhet og efterlevnadsmanual (80669C), säkerhets- och efterlevnadsmanualen för Waterjet samsvar (80669C), håndboken om vannjet sikkerhet og samsvar (80943C), (80943C) och varningsmanualen för radiofrekvenser (80945C) för viktig...

  • Page 5: Table Of Contents

    Contents 1 Introduction ..........................7 How to know if you need to update the XPR460 PCB firmware.............. 8 Decide which method to use to update the XPR460 PCB firmware............. 10 2 Use the XPR web interface to Update the XPR Firmware ..........11 Tools and materials needed ..........................
  • Page 6 Step 5 - Make sure that the update completed correctly..........32 Re-install the previous version of the firmware ................33 Troubleshoot wireless connection problems ....................35 Fix XPR460 XPR web interface connection problems ..............36 Restart the cutting system ......................36 Reset the XPR460 plasma power supply wireless module..........37 Fix Windows wireless connection problems..................

  • Page 7: Introduction

    Introduction This guide shows you how to update the firmware on the XPR460 main control and chopper PCBs (Printed Circuit Board) in the plasma power supply, the control PCB in the gas connect console, the control PCB in the TorchConnect™ console, and the control PCB in the cooler.

  • Page 8: How To Know If You Need To Update The Xpr460 Pcb Firmware

    Be very careful if you do diagnostic or maintenance tasks when the plasma power supply stays connected to an electric power source and the outer cover or panels are removed. How to know if you need to update the XPR460 PCB firmware Update the PCB firmware on your XPR ®...
  • Page 9 Introduction 5. If the versions on the OTHER screen in the XPR web interface are lower than the versions shown on the web page, update the firmware. XPR460 Field Service Bulletin 10084813...

  • Page 10: Decide Which Method To Use To Update The Xpr460 Pcb Firmware

    Introduction Decide which method to use to update the XPR460 PCB firmware Table 1 – PCB firmware update methods PCB firmware-update method Notes Use the XPR web interface as the primary method to XPR web interface update the PCB firmware. Refer to...

  • Page 11: Use The Xpr Web Interface To Update The Xpr Firmware

    Use this procedure to update the firmware on the main control and chopper PCBs in the XPR plasma power supply, the control PCB in the gas connect console, the control PCB in the TorchConnect console, and the control PCB in the cooler. XPR460 Field Service Bulletin 10084813...

  • Page 12: Tools And Materials Needed

    Laptop computer that is connected to the XPR web interface. You can use any wireless  device to update firmware, but Hypertherm recommends a laptop computer for best results.  For information about how to connect to the XPR web interface, refer to your XPR460 Instruction Manual (811530).

  • Page 13: Step 1 - Download The Firmware-Update Files

    Step 3 - Connect to the cutting system with the XPR web interface 1. Use a web browser to connect to the cutting system with the XPR web interface.  For information about how to connect, refer to your XPR460 Instruction Manual (811530). XPR460...
  • Page 14 “No User,” go to  Step 4 - Update the firmware on page 15. If the Client ID and Operator ID fields are empty, select RESET OPERATOR to reset  the connection to the XPR web interface. 10084813 Field Service Bulletin XPR460...

  • Page 15: Step 4 - Update The Firmware

    1. Select OTHER > FIRMWARE UPDATE from the XPR web interface screen. 2. Select Choose File and then browse to the firmware-update files on your device. 3. Select the XPRFirmwarePackage_Rev_#.#.#.bin file and then select UPLOAD XPR460 Field Service Bulletin 10084813...
  • Page 16 XPR web interface shows the Status of the update during the update process.  If you replace a cutting system component, you can select INSTALL Current Package again to update the firmware on that new component. 10084813 Field Service Bulletin XPR460...

  • Page 17: Step 5 - Make Sure That The Firmware Updated Correctly

    If the version numbers are  the same, the firmware updated correctly. If the version numbers are  different or missing, the firmware did not update correctly. Refer to Troubleshoot XPR web interface update problems on page 26. XPR460 Field Service Bulletin 10084813...
  • Page 18 Use the XPR web interface to Update the XPR Firmware 10084813 Field Service Bulletin XPR460...

  • Page 19: Use A Usb Memory Stick To Update The Xpr Firmware

    Use a USB Memory Stick to Update the XPR Firmware Use this procedure to update the XPR460 cutting system firmware if you cannot use the XPR web interface to do the update. WARNING ELECTRIC SHOCK CAN KILL Disconnect electrical power before doing installation or maintenance.

  • Page 20: Tools And Materials Needed

    Be very careful if you do diagnostic or maintenance tasks when the plasma power supply stays connected to an electric power source and the outer cover or panels are removed. Tools and materials needed Internet access  An authorized Hypertherm Xnet account  FAT32-formatted, USB memory stick  ...

  • Page 21: Step 2 - Prepare The Plasma Power Supply

    1. Remove the use the USB adapter cable (223291) from the plasma power supply. 2. Connect the USB memory stick to the adapter, and then connect the adapter to the micro-USB connector (J24) on the plasma power supply main control PCB (Figure 1 on page 22). XPR460 Field Service Bulletin 10084813...

  • Page 22: Step 4 - Update The Firmware

    2. If the redundant remote on-off switch is installed, make sure that it is set to ON.  For information about the remote on-off switch and the redundant remote on-off switch, refer to the XPR460 Instruction Manual (811530). 3. Set the remote on-off switch to ON. 4. Supply power to the cutting system.

  • Page 23: Step 5 - Remove The Usb Memory Stick From The Main Control Pcb

    2. Use the XPR web interface (refer to Step 5 - Make sure that the firmware updated correctly page 17), your CNC, or your preferred method for connecting to the plasma power supply. XPR460 Field Service Bulletin 10084813...
  • Page 24 If the versions are the same, the firmware updated correctly.  If the versions are different or missing, the firmware did not update correctly. Refer to  Troubleshoot USB update problems on page 43. 10084813 Field Service Bulletin XPR460...

  • Page 25: Troubleshooting

    Troubleshooting Introduction This chapter shows how to troubleshoot problems that can occur when you update the XPR460 firmware. XPR460 Field Service Bulletin 10084813...

  • Page 26: Troubleshoot Xpr Web Interface Update Problems

    Refer to Update individual control PCBs with a USB memory stick on page 28. • Install the previous version of the firmware. Refer to Re-install the previous version of the firmware on page 33. 10084813 Field Service Bulletin XPR460...

  • Page 27: Check The Log File For Errors

    If there were errors during the firmware update, the log file may show these errors. 1. Use a web browser to connect to the cutting system with the XPR web interface.  For information about how to connect, refer to your XPR460 Instruction Manual (811530). 2. Select LOG 3.

  • Page 28: Update Individual Control Pcbs With A Usb Memory Stick

    29  Gas connect console control PCB – Figure 3 on page 30  TorchConnect console control PCB – Figure 4 on page 30  Cooler control PCB – Figure 5 on page 31  10084813 Field Service Bulletin XPR460...
  • Page 29 Troubleshooting Figure 2 – Plasma power supply main control PCB (141545) XPR460 Field Service Bulletin 10084813...
  • Page 30 Troubleshooting Figure 3 – Gas connect console control PCB (141375) Figure 4 – TorchConnect console control PCB (141334) 10084813 Field Service Bulletin XPR460...

  • Page 31: Step 4 - Update The Firmware

    5. Remove the necessary external panels from the plasma power supply, gas connect console, TorchConnect console, or cooler. 6. Remove the USB memory stick from the PCB. 7. Put the USB adapter cable into the wire clip in the plasma power supply. XPR460 Field Service Bulletin 10084813...

  • Page 32: Step 5 - Make Sure That The Update Completed Correctly

    If the versions are the same, the firmware updated correctly.  If the versions are different or missing, the firmware did not update correctly. Speak with  your cutting system supplier or regional Hypertherm Technical Service team. 10084813 Field Service Bulletin XPR460...

  • Page 33: Re-Install The Previous Version Of The Firmware

    If necessary, you can re-install the previous version of the firmware. 1. Connect to the cutting system with the XPR web interface.  For information about how to connect, refer to your XPR460 Instruction Manual (811530). 2. Select OTHER > FIRMWARE UPDATE from the XPR web interface screen.
  • Page 34 Previous Package. 4. Make sure that the previous version of the firmware installed correctly. Compare the version numbers listed under Previous Package to the version numbers listed under Firmware Versions . The version numbers should match. 10084813 Field Service Bulletin XPR460...

  • Page 35: Troubleshoot Wireless Connection Problems

    Problem Causes Solutions You can see and connect to the • There is a wireless • Reset the XPR460 wireless module. XPR460 plasma power supply, connection problem Refer to Fix XPR460 XPR web interface but you cannot connect to the...

  • Page 36: Fix Xpr460 Xpr Web Interface Connection Problems

    For information about how to connect to the XPR web interface, refer to your XPR460 Instruction Manual (811530). If you continue to have connection problems, reset the XPR460 plasma power supply wireless module. Refer to Reset the XPR460 plasma power supply wireless module on page 37.

  • Page 37: Reset The Xpr460 Plasma Power Supply Wireless Module

    Troubleshooting Reset the XPR460 plasma power supply wireless module 1. Remove the power from the cutting system: a. Set the line-disconnect switch to the OFF position. b. Make sure that the power-indicator LED on the plasma power supply is not illuminated.
  • Page 38 Set the line-disconnect switch to the ON position. b. Make sure that the power-indicator LED on the plasma power supply is illuminated. 11. Wait 2 minutes. The wireless module now has the factory default settings. 10084813 Field Service Bulletin XPR460...

  • Page 39: Fix Windows Wireless Connection Problems

    Troubleshooting Fix Windows wireless connection problems Follow these steps if the XPR460 plasma power supply is not available on your wireless network.  This procedure is specific to Microsoft Windows™ 10. ® 1. Select Settings from the Windows Start menu to open the Windows Settings screen.
  • Page 40 Troubleshooting 3. Select Change adapter options to open the Network Connections screen. 4. Right-click on Wi-Fi™ and select Properties to open the Wi-Fi Properties screen. 10084813 Field Service Bulletin XPR460...
  • Page 41 Troubleshooting 5. Select Configure. 6. Select the Advanced tab. XPR460 Field Service Bulletin 10084813...
  • Page 42 This disables the 802.11n/ac/ax wireless mode and enables the 802.11a/b/g wireless mode that shows available wireless devices. 8. Select OK. 9. Go to the Wi-Fi Properties screen and enable the 802.11n/ac/ax wireless mode again after finding and connecting to the XPR cutting system that you want. 10084813 Field Service Bulletin XPR460...

  • Page 43: Troubleshoot Usb Update Problems

    USB memory XPRFirmwarePackage_Rev_n.n.n.bin are in update. stick, or the the top-level of the USB memory stick. XPRFirmwarePackage_Rev_n. n.n.bin is missing on the USB memory stick, or both files are missing. XPR460 Field Service Bulletin 10084813...
  • Page 44 Troubleshooting 10084813 Field Service Bulletin XPR460...