Troubleshooting - TRENDnet TBW-107UB User Manual

Troubleshooting
Why is the Bluetooth icon in Windows tray icon area gray when BlueSoleil starts
up?
A: Your Bluetooth radio is not supported by your computer or BlueSoleil, or,
Bluetooth is turned off.
What does "The Bluetooth device does not have proper license key. Bluetooth
cannot start." mean?
A: Your Bluetooth radio does not contain a valid license key authorized by IVT
Corporation, so BlueSoleil will stop working. For more details, please check BlueSoleil
online support.
What is Bluetooth passkey?
A: Bluetooth passkey is used in the authentication procedure for Bluetooth security
purpose. When a remote device connects to your computer, it has to offer the same
Bluetooth passkey as that you input on your computer. Only when the Bluetooth
passkeys from both sides are the same, connection can be set_up. A paired
relationship is created after a successful pairing, and the passkey is no longer
required for later connection. The paired relationship can be removed by any side.
What can I do if the connection has failed?
A: If the connection fails, the remote device may be in non‐discoverable mode.
Please make sure the remote device is discoverable and try to connect again.
Why may I not send files to my device?
A: Please make sure that your device supports File Transfer or Object Push function,
and it has enough space. Some devices accept limited types of files, such as pictures
and music only. Please also make sure that your file name does not contain
characters that cannot be recognized by your device.
Why I cannot add another Bluetooth printer with the same name?
A: BlueSoleil doesn't support multiple printers with the same name. In this case, the
Windows OS cannot tell which printer is the right one. Please rename one of the
printers.
Does BlueSoleil support Windows multi‐session?
A: Yes, BlueSoleil supports Windows multi‐session. Different users logged in to
Windows can all access and use the Bluetooth function.
How do I use Nokia's PC Suite with BlueSoleil?
A: Please first make sure the version of your Nokia PC Suite is 6.5 or later. Here's
how:
1. Start PC Suite, and select the connection type in Connection Manager to be
Bluetooth (IVT BlueSoleil).
2. PC Suite connection wizard will guide you to find your mobile phone, then you
can connect your phone to PC Suite via BlueSoleil.