Motorola SBV5322 SURFBOARD DIGITAL VOICE MODEM Installation Manual page 38

Troubleshooting
Can I still watch cable TV while using my digital voice modem?
Q
A
Yes, your cable TV line can carry the TV signal while you surf the Internet and talk on the phone.
If I have a digital voice modem, can I still use my old 28.8 Kbps or 56 Kbps modem?
Q
A
Yes! Although once you've experienced the speed of cable Internet access, you'll never again want to wait for
traditional dial-up services.
I have more than one computer. Do I need more than one SURFboard Digital Voice
Q
Modem?
A
No, not if your computers are connected on a network. The SURFboard Digital Voice Modem supports current
Internet connection sharing technologies to enable you to connect up to 31 computers to the Internet using a
single digital voice modem.
Do I need to change my Internet service provider (ISP)?
Q
A
A broadband connection is required for high-speed Internet access and VoIP telephone service available with
your SBV5322. Contact your cable company for your specific information.
Do I need to subscribe to cable TV to get cable Internet access?
Q
A
No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic
service before you can get Internet access and/or offer a discount when you use your own digital voice
modem. Check with your local cable company for specific information.
What technical support is available?
Q
A
For questions about your Internet service, connection, or digital voice modem, contact your cable provider.
What do I do if my SURFboard Digital Voice Modem stops working?
Q
A
Use the information in this section to diagnose and resolve simple problems. If you continue to have
problems, contact your cable provider or Motorola as described on the previous page.
29 —
SBV5322 SURFboard Digital Voice Modem