Motorola SBV5220 SURFBOARD DIGITAL VOICE MODEM Quick Start Manual page 2

This information is to help you quickly solve a problem. Before calling your service provider, try unplugging
and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.
The Problem
Green POWER light
is OFF
Cannot receive or
send data
MOTOROLA and the Stylized M Logo are registered in
the US Patent & Trademark Office. Windows, Windows
Me, and Windows NT are registered trademarks and
Windows XP is a trademark of Microsoft Corporation.
Macintosh is a registered trademark of Apple
Computer, Inc. Linux is a registered trademark of Linus
Torvalds. Adobe and Acrobat Reader are either
registered trademarks or trademarks of Adobe Systems
Incorporated in the U.S. and/or other countries. UNIX
is a registered trademark of the Open Group in the
United States and other countries. All other product or
service names are the property of their respective
owners. No part of the contents of this document may
be reproduced or transmitted in any form or by any
means without the written permission of the publisher.
© Motorola, Inc. 2006. All rights reserved.
520850-001-b
06/2006
SBV5220 VoIP Cable Modem
Tr o u b l e s h o o t i n g
Check that the SBV5220 is plugged into the wall outlet.
Standby Try pressing the Standby button.
If you do not have cable-TV service, you will have to contact your service provider. If you
have cable-TV service, then you can determine if the cable system is working properly by
viewing a channel on your TV. If you cannot see a picture, then your data and voice service
will not work and you need to call your cable-TV service provider.
Standby Try pressing the Standby button if the Standby light is ON.
Check the coaxial cable on the SBV5220 and the wall outlet. Hand-tighten cable connectors
if necessary.
Check that the USB or Ethernet cable is properly connected to the cable modem
and your computer.
Check the IP address by following the steps in "Verifying the IP Address in Windows
®
or Windows Me "or "Verifying the IP Address in Windows
User Guide (on the CD-ROM). On computers using UNIX
® ®
Adobe Acrobat Reader
Call your cable provider if you need an IP address.
Check the lights on the front panel. Note the first light from top to bottom that is off.
This light indicates where the error occurred, as described in "Front-Panel Lights an
Error Conditions" in the User Guide (on the CD-ROM).
For solutions to telephone service problems, refer to "Troubleshooting" in the User Guide
(on the CD-ROM).
The Solution
®
®
installed before opening the user guide.
®
98SE,
®
2000 or Windows XP™" in the
®
or LINUX , you must have