HEXING HXE310 User Manual

Three phase smart dc meter

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User manual for poly-phase meter
User Manual
Three Phase Smart DC Meter
HXE310
1

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FOTIS KANAKIS
April 23, 2025

How can I view all the data from the Hexing310 in real time?

1 comments:
Mr. Anderson
May 12, 2025

To view real-time data from the HEXING HXE310 smart meter:

1. Use an optical probe or direct connection to communicate with the meter.
2. The meter responds to the initial command '/?!\r\n' with an identification string (e.g., '/HXE5\2HXE12').
3. It supports Protocol mode E and uses DLMS/COSEM communication protocol.
4. You can use tools like GXDLMSDirector to test communication and read data.
5. A Python library compatible with DLMS/COSEM is needed to access real-time data programmatically.
6. Ensure you use the correct authentication mode (e.g., LOW or NONE) and configuration settings.

Real-time data includes voltage, current, power factor, and power quality.

This answer is automatically generated

Byron
June 19, 2025

will this meter have an issue if only one of the phases is using power

Summary of Contents for HEXING HXE310

  • Page 1 User manual for poly-phase meter User Manual Three Phase Smart DC Meter HXE310...
  • Page 2 User manual for poly-phase meter Revision history Index Date Name Remarks First Release Nov. 20th. 2020 HXEING Update Apr. 13th. 2021 HXEING Update Apr. 21th. 2021 HXEING Update Jun. 28th. 2021 HXEING Update Nov. 26th. 2021 HXEING Update Dec. 9th. 2021 HXEING...
  • Page 3 Copyright © 2013 Hexing Electrical Co., Ltd. All rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, or translated into any language in any form by any means without the written permission of Hexing Electrical Co., Ltd.
  • Page 4: Table Of Contents

    User manual for poly-phase meter Content ................................1 1 Overview ............................1 2 Appearance ............................. 2 3 Standards compliance ........................3 4 Working Principle .......................... 5 5 Measurement ..........................6 5.1 Active energy Measurement .................... 6 5.2 Reactive energy Measurement ..................6 5.3 Apparent energy Measurement ..................
  • Page 5 User manual for poly-phase meter 13.1 Event classification ...................... 26 13.2 Event list ........................26 14 Back-up power ........................... 29 14.1 Battery ......................... 29 14.1.1 Low battery detection ..................29 14.1.2 Battery working lifetime ..................29 14.1.3 External battery replacement ................29 15 RTC ............................
  • Page 6 User manual for poly-phase meter 21.1 Fault Operation ......................47 21.2 Meter Repair ........................ 47 22 Maintenance ..........................48 22.1 Clean ..........................48 22.2 Error and function check ..................... 48 22.3 Reinstall ........................49 23 Scrap Processing ........................50 24 Transportation and Storage ......................51 25 Parameters ..........................
  • Page 7: Overview

    User manual for poly-phase meter 1 Overview The HXE310 three-phase smart meter is design for measuring the import and export active energy, import and export reactive energy, maximum demand and instantaneous parameters. It supports contract management, multi-tariff, monthly billing, daily billing, load profile, event detection, neutral measurement (optional) and supply control etc.
  • Page 8: Appearance

    User manual for poly-phase meter 2 Appearance 1. Communication module 6. LCD window 11. Display button 2. Communication module seal 7. Terminal cover 12. Sealable button 3. Active pulse LED 8. Terminal Block 13. Optical port 4. Reactive pulse LED 9.
  • Page 9: Standards Compliance

    User manual for poly-phase meter 3 Standards compliance Standard Description Electricity metering equipment (AC) IEC 62052-11 – General requirements, tests and test conditions – Part 11: Metering equipment Electricity metering equipment (AC) IEC 62053-21 –Particular requirements –Part 21:Static meters for active energy(classes 1 and 2) Electricity metering equipment (AC) IEC 62053-23 –...
  • Page 10 User manual for poly-phase meter – Part 62:Interface classes...
  • Page 11: Working Principle

    User manual for poly-phase meter 4 Working Principle Relay LED Diode Micro Controler Button Load profile LCD Display Measuring System Calibration Optical Interface Data process EEPROM Memory Signal processing Time of use RS-485 Interface Event record Power Supply Non-volatile Memory Barrery Supply...
  • Page 12: Measurement

    User manual for poly-phase meter 5 Measurement 5.1 Active energy Measurement ◼ Total Import active energy per tariff ◼ Total Export active energy per tariff ◼ Total Sum active energy per tariff ◼ Total Net active energy per tariff ◼ Import active energy in L1 ◼...
  • Page 13: Instantaneous Measurement

    User manual for poly-phase meter ◼ Export apparent energy in L1 ◼ Import apparent energy in L2 ◼ Export apparent energy in L2 ◼ Import apparent energy in L3 ◼ Export apparent energy in L3 5.4 Instantaneous Measurement ◼ Voltage ◼...
  • Page 14: Lcd Display

    User manual for poly-phase meter 6 LCD display 6.1 LCD with full segments LCD with full-segment display is as following. LCD material is HTN type, and its working temperature range is -40 ~+70 ➢ ℃ ℃ LCD shall be high contrast ratio. ➢...
  • Page 15: Display Mode

    User manual for poly-phase meter Unit The meter is in communication Four-quadrant indicator Indicate the direction of the power 1) Right arrow: Import 2) Left arrow: Export 3) No displayed or displayed as input power: grid power on but no import 4) Not display: when voltage indicator has no display Battery status...
  • Page 16 User manual for poly-phase meter return to auto-scrolling display mode automatically in a certain time without operating (default time is 120s). The display item list under manual mode display I display list is configurable, and 60 items can be configured at minimum, detailed display information please check the display list.
  • Page 17: Demand

    User manual for poly-phase meter 7 Demand 7.1 Calculation method of MD Support two types of MD calculation methods: sliding window time and block. MD sliding time can be set between from 1 to 60 minutes, and MD sliding number can be set between 1~15, and the sliding time and number should not be more than 60 by multiplication.
  • Page 18: Md Reset

    User manual for poly-phase meter 7.3 MD reset There are two kinds of reset: Auto reset: reset according to the time preset,usually the same with billing time. Manual reset: Push the seal button and hold for preset time. Send command for MD reset.
  • Page 19: Load Profile

    User manual for poly-phase meter 8 Load profile 8.1 Load profile capacity Max. capture items Load Profile Default application Load Profile 1 Hourly Data(energy) Load Profile 2 Hourly Data(Instantaneous) Load Profile 9 Daily Billing Data The period can be 0,60,300,600,900,1800,3600,86400s, when you choose 0, •...
  • Page 20 User manual for poly-phase meter Reactive energy in QII in L1 Reactive energy in QIII in L1 Reactive energy in QIV in L1 Reactive energy in QI in L2 Reactive energy in QII in L2 Reactive energy in QIII in L2 Reactive energy in QIV in L2 Reactive energy in QI in L3 Reactive energy in QII in L3...
  • Page 21 User manual for poly-phase meter Instantaneous import reactive power Instantaneous export reactive power Instantaneous import apparent power Instantaneous export apparent power Instantaneous import active power in L1 Instantaneous export active power in L1 Instantaneous import active power in L2 Instantaneous export active power in L2 Instantaneous import active power in L3 Instantaneous export active power in L3 Instantaneous import reactive power in L1...
  • Page 22 User manual for poly-phase meter Last Maximum value of current L1 Last Maximum value of voltage L2 Last Maximum value of voltage L3 Last Maximum value of power factor L1 Last Maximum value of power factor L2 Last Maximum value of power factor L3 Last Maximum value of power factor Last Maximum value of import active power Last Maximum value of export active power...
  • Page 23: Billing

    User manual for poly-phase meter 9 Billing 9.1 Daily frozen ➢ At least store 62 days data ➢ Freezing time: 00:00 at midnight everyday ➢ Freezing content: Can be configurable, same as load profile list(item 8.2) ➢ Daily freezing profile is the load profile whose period is set as 1440min. 9.2 Monthly billing ➢...
  • Page 24 User manual for poly-phase meter ◼ Reactive energy in QII in L1 ◼ Reactive energy in QIII in L1 ◼ Reactive energy in QIV in L1 ◼ Reactive energy in QI in L2 ◼ Reactive energy in QII in L2 ◼...
  • Page 25 User manual for poly-phase meter ◼ Import active energy (interval) ◼ Export active energy (interval) ◼ Import reactive energy (interval) ◼ Export reactive energy (interval) ◼ Import active MD with time stamp ◼ Import active MD with time stamp tariff[X] ◼...
  • Page 26: Relay Control

    User manual for poly-phase meter 10 Relay control Relay control logic figure Remote control: means send command to disconnect/connect. Manual control: means press button to disconnect/connect. The relay symbol on the LCD will flash when the relay status is "Ready for Connection", then long press the display button 6S to reconnect the relay.
  • Page 27: Relay Control Command

    User manual for poly-phase meter is not allowed except that via system or PC software sending cancel relay off command Connected(1) In this status, relay is on Ready for In this status, relay is off connected(2) 10.2 Relay control command Transform Transfer Name Transform explain...
  • Page 28: Relay Control Mode

    User manual for poly-phase meter 10.3 Relay control mode Disconnection Reconnection Control mode Remote Manual Local Remote Manual Local × × × × × × × × √ √ × √ × √ √ × × × × √ √ √...
  • Page 29: Load Control

    User manual for poly-phase meter 11 Load control Load control monitor object can be total instantaneous active power(import + export), total instantaneous import active power, total instantaneous export active power, Maximum current in three phase, Maximum active power in three phase. Overload disconnect logic: ➢...
  • Page 30: Relay Disconnect/Connect At Fixed Time

    User manual for poly-phase meter Start Overload counts=0 Waiting time C Load>=A, And duration time B Relay off Duration time E Overload counts>=D Relay back to status G,now need command to execute relay on/off 11.1 Relay disconnect/connect at fixed time Relay supports disconnection and connection within fixed time.
  • Page 31: Firmware Upgrade

    User manual for poly-phase meter 12 Firmware Upgrade Meter and communication module firmware can be upgraded remotely and/or locally. Firmware upgrade will not work in meter and module until the new version of firmware is uploaded into the meter completely. The meter records the event log as the firmware upgrade.
  • Page 32: Event Record

    User manual for poly-phase meter 13 Event record 13.1 Event classification ➢ Standard event ➢ Tamper event ➢ Relay control event ➢ Power quality event ➢ Communication event 13.2 Event list Standard Event Switch to summer Clock adjusted(old date/time) Clock adjusted(new date/time) RTC error Low Battery Voltage Error register cleared...
  • Page 33 User manual for poly-phase meter Tamper Event Terminal Cover Open Terminal cover close Magnetic Influence Detection start Magnetic Influence Detection end Meter Cover Open Meter Cover close Association authentication failure (n time failed authentication) Module Cover Open Module cover close Current reversal(any phase current reversal happen ) Relay Control Event Manual disconnection...
  • Page 34 User manual for poly-phase meter Power Quality Event Missing voltage L2 start Missing voltage L2 end Missing voltage L3 start Missing voltage L3 end Voltage unbalance start Voltage unbalance end Reverse Phase sequence of Voltage start Reverse Phase sequence of Voltage end Under voltage L1 start Under voltage L1 end Under voltage L2 start...
  • Page 35: Back-Up Power

    User manual for poly-phase meter 14 Back-up power 14.1 Battery The meter has a 1200mA external changeable lithium battery (optional). When the meter is power off, the battery supplies for RTC, LCD display. Low battery detection 14.1.1 ⚫ When the meter is power on, the voltage will be measured by AD sampling per second.
  • Page 36 User manual for poly-phase meter Before battery replacement, must power off the meter first, otherwise it may threat life. Make sure in replacement process, power grid will not power on by mis-operation. 2) Open communication module cover. 3) Remove the battery to be replaced. 4)...
  • Page 37: Rtc

    User manual for poly-phase meter 15 RTC ⚫ Supports calendar, time and leap year automatic when changing function. ⚫ The accuracy is less than 0.5s/day at 23℃, totally comply with IEC 62054-21 ⚫ Content of clock and range ➢ year (2000~2099) ➢...
  • Page 38: Tou

    User manual for poly-phase meter DST, meter time shall be adjusted in 1 hour later. When set the DST parameters or change the meter’s clock, the meter starts to work hourly under DST setted. 15.2 TOU Support 4 tariff rates. Support maximum 50 holidays.
  • Page 39: Active And Passive Tariff

    User manual for poly-phase meter Season table Week table Calendar clock Name Valid date Week name Time/date Name Day table ID Up to 6 entries Up to 8 entries Exception days table Item Date Day table ID Script table Day table IDn(n=8) parmeter Script ident Day table ID3...
  • Page 40: Led Indication

    User manual for poly-phase meter 16 LED Indication 16.1 Active LED indication When LED flashes, it means active energy consumption. When meter powers on, the LED is available to configure under the status always on or off, default is always off.
  • Page 41: Communication Interface

    User manual for poly-phase meter 17 Communication interface 17.1 Optical communication Comply with IEC62056-21 optical communication physical interface standard. Front view of optical port Signal wavelengths: 900nm~1000nm(infrared). The optical port of the meter has an iron absorbing plate in order to get the optical port(with magnetic)fixed better, to ensure the communication accuracy and to avoid the drop of optical port by force.
  • Page 42: P1 Port Interface(Optional)

    User manual for poly-phase meter DLMS HDLC. Baud rate: 300~9600 bps (configurable), default is 9600bps. Data bits is 8, none parity 17.3 P1 port interface(optional) Communication standards: DSMR P1 5.0.2 17.4 GPRS communication Communication standards: DLMS/COSEM, TCP/IP GPRS module online mode: ➢...
  • Page 43: Client Management

    User manual for poly-phase meter 18 Client management The meter shall fully support DLMS Security as described in the 8 DLMS/COSEM Green Book and it can transmit the data with/without encryption and authentication. Several authentication mechanisms are used to authenticate communication entities during AA establishment.
  • Page 44: Overall Dimensions And Installation

    User manual for poly-phase meter 19 Overall dimensions and installation 19.1 Meter Connection Please follow the instruction to arrange the wire connection: a) Use copper cable to connect terminal block. b) Screw out the wire-fasten screw so that the connection wires can be inserted into. c) Remove the plastic cover of the connection wire and make sure that the exposed wire is long enough, the recommended length is no less than 22cm..
  • Page 45: Meter Dimension

    User manual for poly-phase meter 19.2 Meter Dimension Dimension of smart meter (long terminal cover 31mm)
  • Page 46 User manual for poly-phase meter Dimension of smart meter (long terminal cover 60mm) ⚫ Length——318mm or 289mm (DIN with metal hanging), 294mm or 265mm (BS) ⚫ Width——170mm ⚫ Height——91.5mm ⚫ Terminal space——60mm or 31mm...
  • Page 47 User manual for poly-phase meter ⚫ Installation dimension drawing Installation Dimension ⚫ Terminal drawing Dimension of Terminal Block...
  • Page 48: Installation And Un-Installation

    User manual for poly-phase meter 20 Installation and un-installation 20.1 Installation tools Cross screwdriver Electric drill Wire stripper Lead sealing pliers Hair springs Screw...
  • Page 49: Preparation Before Installation

    User manual for poly-phase meter 20.2 Preparation before installation ◆ The meter should be installed in ventilated and dry place to ensure the meter’s safety and reliability. In the dirty or risky area, the meter should be installed in a protection box.
  • Page 50 User manual for poly-phase meter completely banned, and the meter is installed firmly, without shaking. To ensure the installation stability, the diameter of hanger screw must be longer than 11mm, and the diameter of bottom fixed screws must be wider than 7mm. 5、Cut the cable to the required length and use the wire stripper to uncover the cable.
  • Page 51: Testing After Installation

    User manual for poly-phase meter circuit of 80A will result in 6.4 W power losses. 8、The cables should be connected correctly according to the definition of the auxiliary terminal (such as pulse output, signal input or RS485 communication). Please be careful and donnot connect the auxiliary terminal with the voltage or current line by mistake to avoid damage to meter.
  • Page 52: Remove

    User manual for poly-phase meter 20.5 Remove 1、 Switch off the breaker and power off the meter. Make sure that the power is cut off before the meter un-installation, otherwise it will cause a threat to life. The fuse should be disconnected and put it in a safe place to avoid the accidental power-on.
  • Page 53: Service

    (METER model can be obtained from the METER nameplate) 3. Package the METER, ensure the METER will not be damaged during the transport. Try to use the original package. Don’t put in a METER with missing part 4. Send the electric METER to a certified Hexing service center...
  • Page 54: Maintenance

    User manual for poly-phase meter 22 Maintenance There is no need to change the METER within the life cycle. METER maintenance can be executed based on local regulations. Recommended every 5~10 years. 22.1 Clean Use dry cloth to clean the surface of the METER and wipe the stains and insects. Warning: Flowing water and high-pressure water equipment is not allowed to clean the METER, which may lead to short circuit.
  • Page 55: Reinstall

    User manual for poly-phase meter 7. Take away the METER from the test bench after test finished. 22.3 Reinstall In order to avoid the change of asset management, it’s recommended to reinstall the METER in the former position. The installation process detailed refer to chapter 20 "install and uninstall".
  • Page 56: Scrap Processing

    User manual for poly-phase meter 23 Scrap Processing This chapter describes the right method of meter scrap processing. Comply with the ISO 14001 environmental certification specification, the components of the meter is separable to maximum extent , therefore you can send the corresponding abandoned to recycling station after disassembled.
  • Page 57: Transportation And Storage

    User manual for poly-phase meter 24 Transportation and Storage The meters should be placed on pallet and the height should not exceed 5 layers. The storage condition should be clean, with an environmental temperature of between -40°C and +70°C, relative humidity of less than 98% and with an absence of rusty matter in the air.
  • Page 58: Parameters

    User manual for poly-phase meter 25 Parameters Electrical Reference Voltage 3P4W: 3×220/380V, 3×230/400V, 3×240/415V Basic current Maximum current 80A,100A Starting current ≤0.4%Ib(active) ≤0.5%Ib(reactive) Frequency 50Hz±2% Consumption in ≤2VA current circuit Consumption in ≤2W/10VA without communication voltage circuit ≤5W/25VA with communication Battery life 15years Data retention...
  • Page 59 User manual for poly-phase meter EN50470-1, EN50470-3, Mechanical parameters Connection type Direct connection Network type 3P4W Terminal configuration L1L1L2L2L3L3NN (3P4W) Weight of Meter 2.28 kg Long terminal cover: Dimension(H x W x D) 294/265mm×170.0mm×91.5mm Mounting Front projection mounting Sealing provisions for terminal with sealing screw Sealing cover Terminal hole diameter...
  • Page 60: Annex A Communication And Display Obis

    User manual for poly-phase meter Annex A Communication and Display OBIS Display Display items OBIS Display format code Energy Active energy import (+A) 1.8.0 xxxxxx.xx kWh Active energy import (+A) rate X 1.8.X xxxxxx.xx kWh Active energy export (-A) 2.8.0 xxxxxx.xx kWh Active energy export (-A) rate X 2.8.X...
  • Page 61 User manual for poly-phase meter Display Display items OBIS Display format code Instantaneous active export power (-A) 2.7.0 xx.xx kW Instantaneous reactive import power (+R) 3.7.0 xx.xx kvar Instantaneous reactive export power (-R) 4.7.0 xx.xx kvar Instantaneous active import power (+A) in L1 21.7.0 xx.xx kW Instantaneous active export power (-A) in L1...
  • Page 62 User manual for poly-phase meter Display Display items OBIS Display format code Import reactive MD occurrence time 3.6.0 hh:mm:ss Import reactive MD 3.6.X xxxxx.xxx kvar Import reactive MD rate X occurrence date 3.6.X yy-mm-dd Import reactive MD rate X occurrence time 3.6.X hh:mm:ss Export reactive MD...
  • Page 63: Annex B Demand Content Obis List

    User manual for poly-phase meter Annex B Demand content OBIS list Description OBIS Active import demand 1.0.1.4.0.255 Reactive import demand 1.0.2.4.0.255 Active export demand 1.0.3.4.0.255 Reactive export demand 1.0.4.4.0.255 Reactive demand in QI 1.0.5.4.0.255 Reactive demand in QII 1.0.6.4.0.255 Reactive demand in QIII 1.0.7.4.0.255 Reactive demand in QIV 1.0.8.4.0.255...
  • Page 64 User manual for poly-phase meter Active accumulated MD (|QI+QIV|+|QII+QIII|) total 1.0.15.2.x.255 (x=0~4) and per tariff...
  • Page 65 User manual for poly-phase meter Hexing Electrical Co., Ltd. www.hxgroup.co Add: shangcheng Industrial Zone 1418 Moganshan Road, Hangzhou, China...

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