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Summary of Contents for Axis Companion 360
- Page 1 AXIS Companion 360 User manual...
- Page 2 About AXIS Companion 360 AXIS Companion 360 is an indoor 6 MP network camera that allows for high quality 360° panoramic view up to 650 m² (7,000 sq. ft.). The panoramic mini dome camera is ideal for improved area management in retail stores, offices and corridor intersections to detect activities over large areas, and track people flow even around corners.
- Page 3 AXIS Companion 360 The AXIS Companion solution The AXIS Companion solution AXIS Companion is a complete end-to-end surveillance solution designed to meet the requirements of small systems with basic surveillance requirements. An AXIS Companion solution can consist of: • AXIS Companion cameras, Axis IP cameras and encoders with firmware 8.40 or higher.
- Page 4 Note Internet access is required during the system setup. Installation overview: Result of system installation: • The firmware is upgraded on all Axis devices. • A password is set for the devices. • The recordings are enabled with default settings.
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Page 5: Install The Hardware
Keep the recorder in a well ventilated environment and with plenty of empty space around the recorder to avoid overheating. Install the desktop app 1. Go to axis.com/products/axis-companion and click Download to download the AXIS Companion desktop app for Windows. 2. Sign in using your MyAxis account. - Page 6 5.50 or later. The wizard will inform you about any such issues and help you to address them. Note Sites that were created in an earlier version than AXIS Companion version 4, will not appear in the list of sites. You can read the Migration Guide (available on the support web page) for more information.
- Page 7 Note It is not possible to install the AXIS Companion 360 camera with the app. You have to install the camera with the AXIS Companion Windows client. Also, client dewarping is currently not supported by the AXIS Companion mobile app.
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Page 8: View Live Video
Daily use Daily use Access your cameras 1. Sign in to AXIS Companion on a computer or a mobile device using your MyAxis account. 2. Enter the site that contains your cameras. Find out more at AXIS Companion tutorials. View live video To watch this video, go to the web version of this document. - Page 9 To play a saved recording, open it with AXIS File Player. When you save a recording, the AXIS File Player will be saved in the same folder. The AXIS File Player has a timeline showing what time the recording was made.
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Page 10: Take A Snapshot
AXIS Companion 360 Daily use Take a snapshot Take a snapshot from live view: • Click Take a snapshot from recordings: 1. Use the timeline and calendar to find the recording. 2. Select the camera in the timeline and move the playback marker to the desired time. -
Page 11: Select Exposure Mode
High resolutions for the Low setting may affect the performance of scrubbing when you view recordings. 4. Click OK to save. Change the view mode AXIS Companion 360 gives a panoramic view, with fisheye effect. Dewarped views reverse the effects of geometric distortions caused by fisheye lenses. Note When connected to a monitor via HDMI, the image is not affected by the selected view mode. - Page 12 To watch this video, go to the web version of this document. help.axis.com/?&piaId=34191§ion=configure-video-motion-detection With reservations for changes in the user interface. 1. In AXIS Companion, go to > Cameras. 2. Make sure the camera is enabled in the Motion detection column.
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Page 13: Set Up Notifications
7. Click OK twice. Set up notifications You can make AXIS Companion send a notification to your mobile app when certain types of motion occur in a camera view. The motion triggers are based on the following ACAPs: •... -
Page 14: Add A User
Activate offline mode If you are running AXIS Companion while there is no connection to the internet, then you can enter offline mode. This makes Live view and Recordings available locally. However, you will not be able to access the Configuration menu while the internet connection is down. - Page 15 The AXIS Companion 4 app installed on your mobile device. • The AXIS Companion TV app installed from the app store on your Apple TV or Android TV device. • Your cameras, mobile app and TV app must all be connected to the same local network.
- Page 16 5. You can view a single camera at a time or create a split view with up to 16 cameras. 6. When the AXIS Companion 4 TV app opens, read the instructions on the screen about how to navigate in the app.
- Page 17 Connect to a door station You can connect a door station to both your AXIS Companion desktop app as well as the mobile app. This makes it possible for you to answer calls, unlock a door and view a door station video with your mobile device.
- Page 18 5. Click Next. 6. Enter a password. This password is used for accessing the device webpages or offline mode in the AXIS Companion mobile app. 7. Click Next. 8. Set tilt orientation, by specifying how the camera is mounted, ceiling, wall or desk.
- Page 19 AXIS Companion 360 Daily use Note The configuration may take several minutes. Remove a camera from your site 1. Go to > Cameras. 2. On the row of the camera you want to remove, click > Remove. 3. If the camera has ongoing recordings, select Stop motion and continuous recording to stop recordings.
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Page 20: Troubleshooting
Go to . “No contact”. My sites do not appear in my Make sure you have version 4 of the AXIS Companion mobile app. mobile app. My video stream is lagging. Make sure that your graphics card is updated with the latest drivers. -
Page 21: Upgrade Firmware
4. Check that the cameras are connected to the same network as the computer, unless you are remote. Still not working? 5. Make sure that your cameras, recorder and AXIS Companion desktop app have the latest firmware and software updates. See . - Page 22 AXIS Companion 360 Troubleshooting 1. Select the camera you want to hard reset and remove it from the site. See . 2. Disconnect the power from the device. 3. Press and hold the control button on the device, and then reconnect the power.
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Page 23: Reduce Noise In Low-Light Conditions
1. In AXIS Companion, go to > Save system report. 2. When you register a new case at Axis Helpdesk, attach the system report. Reduce noise in low-light conditions To reduce noise in low-light conditions, you can adjust one or more of the following settings: •... - Page 24 User manual Ver. M7.3 AXIS Companion 360 Date: June 2022 © Axis Communications AB, 2017 - 2022 Part no. T10107243...
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