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Troubleshooting
Check these questions first if you have problems with your
phone. If you need additional help, contact the Motorola
Customer Call Center at 1-800-331-6456 (United States)
or 1-800-461-4575 (Canada).
Question
Answer
M #
Is your phone
Press
set up
your phone number, contact your
correctly?
service provider.
Is your battery
The battery level indicator should
charged? Do
have at least one segment
you see 6 in
showing (7). If it does not,
the display?
recharge your battery as
described in your user's guide.
Does the
The signal strength indicator
handset have
should have at least one segment
a signal? Do
showing (1). If it does not, move
you see 0 in
to an area with a stronger signal
the display?
to use your phone.
Is the earpiece
While on a call, press right on the
S
volume too
key.
low?
Is the other
Your phone may be muted. Press
+
UNMUTE
party unable to
(
hear you?
unmute the phone.
Also, make sure that your phone's
microphone is not blocked by its
carrying case or a sticker.
Has the phone
Dropping your phone, getting it
been
wet, or using a non-Motorola
damaged,
battery charger can damage the
dropped, or
phone. The phone's limited
gotten wet?
warranty does not cover liquid
damage or damage caused from
Was a
using non-Motorola accessories.
non-Motorola
battery
charger used?
The following refer to specific problems:
Problem
Solution
My phone was
Report a stolen phone to the
stolen. To
police and to your service provider
whom should I
(the company that sends you your
report this?
monthly wireless service bill).
I forgot my
See your user's guide for
password.
information about what to do if you
forget a code or password.
. If you do not see
) if necessary to
Problem
Solution
I pressed the
Be sure to press and hold
End/Power
(the End/Power key) until the
key, but
display appears and you hear an
nothing
audible alert (this could take a
happened.
couple of seconds). If nothing
happens, check that the battery is
charged. See your user's guide.
The display
Enter the factory-preset unlock
says: Enter
code (1234), or the last four digits
Unlock Code
.
of your phone number. See your
How do I
user's guide. If this fails, call your
unlock my
service provider (the company
phone?
that sends you your monthly
wireless service bill).
My phone asks
The application you want is
for an unlock
locked. If you own the phone but
code when I
do not know the unlock code, see
try to open a
your user's guide.
feature.
My phone
If you see W or a in the display,
does not ring.
then the ring tone is turned off. To
turn a ring tone on, see your
user's guide.
Also, the ring tone may be set to
Silent
even though your phone is
set to a ring alert profile. Be sure
to listen to your ring tone before
setting it to make sure it is
effective in the environment where
you use your phone.
I tried to place
Your call did not reach the
a call and
wireless system. You may have
heard an
dialed the number too soon after
alternating
turning the phone on. Wait until
high/low tone.
the display shows the name of
your service provider before
making a call.
I cannot make/
Make sure that you have a phone
answer calls.
signal. Avoid electrical or radio
interference, and obstructions
such as bridges, parking garages,
or tall buildings.
My phone has
Make sure that your antenna is
poor reception
not bent or damaged.
and drops
Also, make sure you have a
calls.
phone signal. Stay clear of any
obstructions such as bridges,
parking garages, or tall buildings.
O
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