Motorola C380 Service Manual
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Motorola C380 Service Manual

Motorola C380 Service Manual

Quad-band wireless telephone
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Level 1 and 2 Service Manual
C380
Quad-Band Wireless Telephone
GSM 850/900/1800/1900 MHz
GPRS

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Summary of Contents for Motorola C380

  • Page 1 Level 1 and 2 Service Manual C380 Quad-Band Wireless Telephone GSM 850/900/1800/1900 MHz GPRS...

  • Page 3: Table Of Contents

    1 and 2 C380 6809485A73-O Level 1 and 2 Service Manual Contents Contents Introduction ................5 Product Identification .
  • Page 4 Contents C380 May 14, 2004 6809485A73-O...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification 824-848 MHz Tx Frequency Range GSM 850 869-893 MHz Rx 880-915 MHz Tx (with EGSM) Frequency Range GSM 900 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1800 1805-1880 MHz Rx 1850-1910 MHz Tx Frequency Range PCS 1900...
  • Page 10 Specifications C380 Speech Coding Function Specification Regular pulse excitation / linear predictive coding Speech Coding Type with long term prediction (RPE LPC with LTP) Bit Rate 13.0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps...

  • Page 11: Product Overview

    (UI) for easier operation, allow short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The C380 is a quad band phone that allows roaming within the GSM 850 MHz, DCS 1800 MHz, and PCS 1900 MHz bands, or GSM 900, DCS 1800 MHz and PCS 1900 MHz bands depending on how the unit is flexed.
  • Page 12 HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network. The C380’s microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.
  • Page 13 WAP site. The specific site can also be entered by the user. Chat messaging is a carrier option. Personal Information Management The C380 telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer or PDA. 6809485A73-O...

  • Page 14: General Operation

    General Operation Controls, Indicators, and Input/Output (I/O) Connectors The C380 telephones’ controls are located on the front of the device, and on the keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on the LCD (see Figure 2).
  • Page 15 The phone also features a user-definable Quick Access menu that is accessed by holding down the MENU key. See Table 1 for details of the C380 menu structure. A 5-way navigation key allows you to move easily through menus.

  • Page 16: User Interface Menu Structure

    • Battery Meter • Other Information Alert Settings In addition to preset ring tones, C380 telephones allow the user to download additional ring tones via SMS to your PC. (Availability is carrier and Network dependant). Motorola C380 phones incorporate the VibraCall® discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable.

  • Page 17: Battery Information

    Level 1 and 2 Service Manual General Operation Battery Information Battery Charge Indicator The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.
  • Page 18 The battery date code is used for cell phone batteries that were manufactured beginning in March 2000. The following paragraphs provide more detail about the battery date code. Backend Pack Manufacturing Site (first position of battery code) A = Motorola Penang J= ESG, Chihuahua S = T.D.I Scotland B = T.D.I. Mexico K= T.D.I.
  • Page 19 Level 1 and 2 Service Manual General Operation Cell Reference Vendor Size Part Number Designator Saft VHAA1200 Maxell 5.5x30x48 ICP053048G NEC-Moli 6.7x30x47.3 MK11-2293 Mitsubishi 4.4x34x56 Lipmo001 Toshiba 6.6x34x50 LGQ633450R Panasonic 6x34x50 CGP34506 Toshiba 3.9x34x56 LAB363456A NEC-Moli 6.5x22x65 MK11-2300 6.6*9.8x47.9 LP063048A Panasonic LL-AAAA HHR70QAB4...
  • Page 20 9 = J = 1999 = Year of battery pack manufacture position 10 & 11 = CC = week twenty two. (backend pack) position 12 = C = Motorola, China. (Frontend Core Pack) position 13, 14 & 15 = placeholders (...) to indicate pack has not been relabeled.

  • Page 21: Operation

    Level 1 and 2 Service Manual General Operation Batteries sold in China have a 16 character date code: Example: YYYYMMDDABCXXXX Where YYYYMMDD is the actual battery manufacturing date A is the line number B is the shift number (A,C is day shift; B, D is night shift) C is a serial number from A to Z XXXX is a sequence number Embedded battery packs use a 6 character date code:...
  • Page 22 General Operation C380 May 14, 2004 6809485A73-O...

  • Page 23: Tools And Test Equipment

    Used to measure battery voltage 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

  • Page 24: Disassembly

    Disassembly C380 Disassembly This section describes how to disassemble a C380 telephone. Tools and equipment used are listed in Table 2, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.

  • Page 25: Removing And Replacing The Battery

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Battery Battery date codes are explained in the Battery Date Code section on page 17 Before handling the battery, please observe the battery cautions listed below. Do not handle batteries with wet or sweaty hands. Do not short the positive or negative terminals Non conductive tweezers or grasping tools are to be used for battery connector manipulation, assembly, and disassembly.

  • Page 26: Removing And Replacing The Subscriber Identity Module (Sim)

    Disassembly C380 Removing and Replacing the Subscriber Identity Module (SIM) Remove the rear housing and battery as described in the procedures. Remove the SIM by sliding it in the direction indicated in Figure 5. Lift the SIM out of the phone.

  • Page 27: Removing And Replacing The Endo Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Endo Assembly Other C380 phone housings appear differently. The endo housing removal procedure is essentially the same for each type of housing. Remove the rear housing, battery, and SIM as described in the procedures.
  • Page 28 Disassembly C380 Lift the endo housing out of the front housing as shown in Figure 7 040284o Figure 7. Removing the Endo Assembly To replace, align the endo housing with the front housing. Carefully and gently slide the endo housing into the front housing until the latches in each corner and along the sides of the front housing snap into position.

  • Page 29: Removing And Replacing The Keypad Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Keypad Assembly Remove the rear housing, battery, SIM, and endo assembly as described in the procedures. Use the plastic tweezers to lift the keypad assembly from the front housing as shown in Figure 8.

  • Page 30: Removing And Replacing The Front Endo Assembly

    Disassembly C380 Removing and Replacing the Front Endo Assembly Remove the rear housing cover, battery, SIM, endo assembly as described in the procedures. Using the Torx driver and a T-6 bit, remove the 4 screws shown in Figure 9. Set the screws aside for reuse.
  • Page 31 Level 1 and 2 Service Manual Disassembly Carefully separate the LCD/Keypad bezel from the rear endo housing. LCD/Keypad Bezel 040288o Figure 10. Removing the Keypad/LCD Bezel To replace, align the LCD/Keypad bezel to the rear endo housing. Carefully and gently press the front and rear endo housing together until the latches snap into position.

  • Page 32: Removing And Replacing The Display Assembly

    Disassembly C380 Removing and Replacing the Display Assembly Remove the rear housing cover, battery, SIM, endo assembly, keypad assembly, and camera assembly as described in the procedures. Use the disassembly tool to release the display assembly connector as shown in Figure 11.

  • Page 33: Removing And Replacing The Transceiver Board

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board Remove the rear housing cover, battery, SIM, endo assembly, antenna, front endo housing, display assembly and , as described in the procedures. This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage.

  • Page 34: Removing And Replacing The Real Time Clock (Rtc) Battery

    Disassembly C380 Removing and Replacing the Real Time Clock (RTC) Battery Remove the rear housing cover, battery, SIM, endo assembly, front endo housing, display assembly, and transceiver board as described in the proce- dures. Turn the transceiver board over so the component side is facing up.

  • Page 35: Subscriber Identity Module (Sim) And Identification Label

    The MSN is an individual unit identity number and remains with the unit through- out its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 14.
  • Page 36 Subscriber Identity Module (SIM) and Identification Label C380 International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units.

  • Page 37: Troubleshooting

    Troubleshooting Troubleshooting Manual Test Mode Motorola C380 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.
  • Page 38 Troubleshooting C380 Table 4. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 4*5*1 Enable speech coder half rate 4*5*0 Disable speech coder half rate 5*0*0 Set audio level 0 Audio level 5*0*1 Set audio level 1 5*0*2 Set audio level 2...

  • Page 39: Troubleshooting Chart

    Level 1 and 2 Service Manual Troubleshooting Table 4. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 55*2*004 Test Display. Border pixels ON *#06# IMEI Check No Test Mode Required Phone Set up --> Flex Version / Technology / S-W Version / Readiness Status No Test Mode Required Phone Status -->...

  • Page 40: Programming: Software Upgrade And Flexing

    Troubleshooting C380 Table 5. Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause Verification And Remedy b) Transceiver board defective. Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board.

  • Page 41: Part Numbers

    Level 1 and 2 Service Manual Part Numbers Part Numbers The following section provides a reference for the parts associated with C380 telephones. Related Publications Motorola C380 Wireless Phone User Guide (English) 6809482A68 6809485A73-O May 14, 2004...

  • Page 42: Exploded View Diagram

    Part Numbers C380 Exploded View Diagram 040331o Figure 15. Exploded View Diagram May 14, 2004 6809485A73-O...

  • Page 43: Exploded View Parts List

    Level 1 and 2 Service Manual Part Numbers Exploded View Parts List Table 6. Exploded View Parts List Item Motorola Part Description Number Number 1388161Z01 Escutcheon CFHN9028A Front Housing Assembly CFYN1001AA Keypad 0309315B21 Screw (4) 0788166Z01 Front Endo Assembly 5089725K04...

  • Page 44: Accessories

    Part Numbers C380 Accessories Table 7. List of Accessories Description Part Number Travel Charger, US SPN4681 Travel Charger, UK SPN4680 Travel Charger, PRC SPN4677 Emergency Battery Charger SPN5026 Easy Install Car Kit SYN8543 Optional External Mic SYN5708B Vehicle Power Adapter...
  • Page 45 1 and 2 Index Level 1 and 2 Service Manual Index C380 6809480A36-O identification, labels 35 IMEI 36 alert settings 16 Introduction 5 antenna, removing and replacing 25 keypad, removing and replacing 29 battery charge indicator 17 function 17 battery, removing and replacing 24...
  • Page 46 Index C380 features 11 support publications, related 41 customer 7 product 7 Rear housing cover, removing and replacing 24 regulatory agency compliance 5 telephone number related publications 41 viewing your number 16 removing test equipment 23 antenna 25 text entry 13...
  • Page 48 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off.  2004 Motorola, Inc. All rights reserved. Personal Communications Sector, 789 International Parkway. Sunrise, FL 33325-8292...

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