Page 1 English User Guide ComStation Order no. 76 0605 50 00 8813 85, 08/2024 (Rev. 2.0)
Page 2 Our policy of continual development means that product specification and appearance may change without notice. Tunstall does not accept responsibility for any errors and omissions within this document. © 2024 Tunstall GmbH, Software Revision 1.3.4 TUNSTALL, Flamenco, Comterminal, Comstation, ePat and TUNSTALL NURSECALL are registered trademarks...
Page 3: Table Of Contents
Table of Contents 1. Safety instructions ......................5 1.1. General safety instructions ....................6 1.2. If a fault is displayed......................7 1.3. If the connection to control unit is interrupted..............9 1.4. If the indicator on the device is solid red................. 10 2.
Page 4 9.1. Call destinations ......................104 9.2. Calling a room in your ward ................... 105 9.3. Calling another ComStation in your ward ..............108 9.4. Calling the ManagementCenter ..................110 9.5. Receiving a call ......................112 10. Ward coupling ......................113 10.1.
Page 5: Safety Instructions
Safety instructions 1. Safety instructions Contents 1.1. General safety instructions ....................6 1.2. If a fault is displayed......................7 1.3. If the connection to control unit is interrupted..............9 1.4. If the indicator on the device is solid red................. 10 User Guide •...
Page 6: General Safety Instructions
Safety instructions 1.1. General safety instructions WARNING Please follow the safety instructions below for the safety of staff and patients: • Before the device can be used, it has to be put into operation by a technician, see Sec- tion 13: “Putting the device into operation” (page 127). •...
Page 7: If A Fault Is Displayed
Safety instructions 1.2. If a fault is displayed... Fault icon Ward 1 Thursday 02 May 2024 CALLS & SERVICE CALLS STAFFED ROOMS If the fault icon appears in the status bar, you must deal with it immediately. There is a fault in the nurse call system. This means that perhaps you can no longer be called from every room.
Page 8 Safety instructions Tap HOME to return to the home screen. The home screen is displayed. You can resume work. As long as not all faults have been rectified, the fault icon is displayed in the status bar. Make sure that the patients in the rooms with a fault are still cared for optimally. Observe the signalling of the room lamps.
Page 9: If The Connection To Control Unit Is Interrupted
Safety instructions 1.3. If the connection to control unit is interrupted... Fault Connection to control unit is interrupted. Device is not ready for operation. Inform a responsible technician. If Connection to control unit interrupted is displayed, call handling is not possible. You must act immediately.
Page 10: If The Indicator On The Device Is Solid Red
Safety instructions 1.4. If the indicator on the device is solid red... The message “Network connection interrupted“ is displayed. on the ComStation screen. Fault Network connection interrupted. Device is not ready for operation. Inform a responsible technician. If the device status indicator in the upper right corner is solid red, call handling is not possible.
Page 11 Safety instructions Make sure that the patients are still cared for optimally. Observe the signalling of the room lamps. User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 13: Basic Knowledge
Basic knowledge 2. Basic knowledge Contents 2.1. Nurse call system of the Flamenco system family ............14 2.2. Exemplary ward ........................ 15 2.3. What else you need to know .................... 17 User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 14: Nurse Call System Of The Flamenco System Family
Basic knowledge 2.1. Nurse call system of the Flamenco system family The Flamenco system family includes nurse call systems for hospitals, nursing homes and similar facilities. If a patient needs help, he or she presses the call button on his or her call device (e.g. ®lite ePat or Patient handset).
Page 15: Exemplary Ward
Basic knowledge 2.2. Exemplary ward User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 16 Basic knowledge Room lamp ComTerminal ®lite ePat Various call switches Cancel switch/WC Corridor display ComStation User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 17: What Else You Need To Know
Basic knowledge 2.3. What else you need to know 2.3.1. Announcements In addition to call handling, the nursing staff can also use ComStation to make announce- ments, either to staff only or to all rooms in the ward. 2.3.2. Staff groups A distinction is made between two staff groups so that the staff at the ComStation can immediately contact the correct medical staff.
Page 18 Basic knowledge 2.3.7. Service call The ComStation can also be used to display and handle service calls. The service call function allows patients to request non-medical services. The special service call button on ®lite the ePat patient control unit is used to raise a service call. Ask the system administrator whether the call type ‘service call’...
Page 19: Device Description
Device description 3. Device description Contents 3.1. Device views ........................20 3.2. Touch keys on the device ....................23 3.3. Home screen ........................24 The ComStation is a call handling console for the ward's nurse station. One ward is man- aged from the ComStation In the following cases, the managed area is not the same as the ward: •...
Page 20: Device Views
Device description 3.1. Device views 3.1.1. Top view Touch screen Camera (not used) Device status indicator, see Section 1.4: “If the indicator on the device is solid red...” (page 10) Microphone (for hands-free speech) Touch keys on the device Handset Loudspeaker under the handset (for hands-free speech) User Guide •...
Page 21 Device description 3.1.2. Bottom view Four slots for wall mount Camera adjusting wheel (not used) Built-in device stand for desktop installation Ports Cover for (unused) side ports User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 22 Device description 3.1.3. Connections Power jack for 12 V DC power adaptor PC port (not used) LAN port RJ9 headset connector port (not used) RJ10 handset connector port User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 23: Touch Keys On The Device
Device description 3.2. Touch keys on the device Current volume down Tap and hold to decrease the current volume of the ComStation Current volume up Tap and hold to increase the current volume of the ComStation Home Tap to return to the home screen. Menu Tap to open the ComStation menu: Home, Announce, Call, Settings.
Page 24: Home Screen
Device description 3.3. Home screen Ward 1 Monday 06 May 2024 CALLS STAFFED ROOMS Emergency Call 1 Ward 2 Ward 2 Ward 2 WC Call Ward 1 HOME ANNOUNCE CALL SETTINGS Status bar Call list Staff list Menu bar User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 25 Device description 3.3.1. Status bar Ward 1 Monday 06 May 2024 Date display Display of the current operating mode: Ward coupling This ward is coupled with at least one other ward. For details see Section 10: “Ward coupling” (page 113). Shift operation This ward is divided into zones. For details see Section 11: “Shift operation”...
Page 26 Device description 3.3.2. Menu bar HOME ANNOUNCE CALL SETTINGS HOME HOME Tap to return to the home screen. ANNOUNCE ANNOUNCE Tap to open the announce menu, see Section 8: “Announcements” (page 99). CALL CALL Tap to open the call menu, see Section 9: “Calling” (page 103). SETTINGS SETTINGS Tap to open the settings menu.
Page 27 Device description 3.3.3. Call list and staff list Ward 1 Monday 06 May 2024 CALLS STAFFED ROOMS Emergency Call 1 Ward 1 1 15 Ward 1 Ward 1 WC Call Ward 1 HOME ANNOUNCE CALL SETTINGS Call list Display of calls in the managed rooms. Fresh calls flash. By tapping a call, you answer the call, see Section 6.4: “This is how you handle a call”...
Page 29: Log In / Log Out
Log in / Log out 4. Log in / Log out Contents 4.1. Log in ..........................30 4.2. Log out ..........................31 Before you start working on the ComStation , you must log in. When you leave the ComSta- tion , you must log out. User Guide •...
Page 30: Log In
Log in / Log out 4.1. Log in The ComStation is always on. Before you log in, you will see the login screen: Monday 04 May 2024 LOG IN • Tap LOG IN. You are logged in. The home screen of the ComStation appears: Ward 1 Monday 04 May 2024...
Page 31: Log Out
Log in / Log out 4.2. Log out Each time you leave the ComStation , you should log out. Calls for your ComStation will then be transferred to another call handling console or will be forwarded to the ward. If you do not log out when you leave the ComStation , the calls will still be forwarded but only after a pre-set time delay.
Page 33: Speech Connections
Speech connections 5. Speech connections Contents 5.1. Speech connections at the ComStation ................ 34 5.2. Status of the speech connection ..................35 5.3. Hands-free speaking or using the handset ..............36 5.4. Volume keys ........................37 User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 34: Speech Connections At The Comstation Ip
Speech connections 5.1. Speech connections at the ComStation You can establish speech connections to rooms on your ward from your ComStation . For example, you speak to patients who have called, or with medical staff, to organize help. You will learn how to establish speech connections in various situations in this user guide. In all cases, a window will appear when a speech connection has been established.
Page 35: Status Of The Speech Connection
Speech connections 5.2. Status of the speech connection The status of the speech connection is shown in the window using the following icons: Privacy in the room You cannot listen to what is said in the room. No privacy in the room You can listen to what is said in the room.
Page 36: Hands-Free Speaking Or Using The Handset
Speech connections 5.3. Hands-free speaking or using the handset The ComStation provides you with two speech facilities: The hands-free facility, i.e. micro- phone and loudspeaker, and the handset. Handset Loudspeaker Microphone If the handset is picked up when establishing a speech connection, the call is conducted with the handset.
Page 37: Volume Keys
Speech connections 5.4. Volume keys Increase volume of the ComStation by tapping the touch key on the device. Decrease volume of the ComStation by tapping the touch key on the device. You can adjust three different volume settings with the volume keys: •...
Page 39: Handling Calls
Handling calls 6. Handling calls Contents 6.1. Call types and categories ....................40 6.2. Structure of the call list ....................42 6.3. Basic procedure for call handling ..................47 6.4. This is how you handle a call ................... 48 6.5. Several calls in one room ....................54 User Guide •...
Page 40: Call Types And Categories
Handling calls 6.1. Call types and categories We differentiate various call types. It is important that you know these types of calls as they will give you a hint towards the kind of assistance the patient requires. The call types are divided into three categories: Calls, emergency calls and alarms. The call categories are distinguished by their level of urgency.
Page 41 Handling calls NOTICE For more detailed information on call types, see Section 7: “Description of call types in detail” (page 57). User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 42: Structure Of The Call List
Handling calls 6.2. Structure of the call list The calls from the rooms that are managed by your ComStation are displayed on the left-hand side of the home screen in the call list: Ward 1 Thursday 02 May 2024 CALLS & SERVICE CALLS STAFFED ROOMS WC Call Ward 1...
Page 43 Handling calls 6.2.1. Call categories Flashing sequence You can see from the flashing sequence of the fresh call to which call category a call belongs: CALLS & SERVICE CALLS Cardiac Alarm Alarms: Blue flashes very quickly. Ward 1 Emergency Call 1 Emergency Calls: Red flashes quickly.
Page 44 Handling calls Call tone You can also identify the call categories by the tone that sounds. The call categories have the following tone sequences: 0.3 seconds sound / 0.3 seconds pause Alarms 1 second sound / 1 second pause Emergency Calls 1 second sound / 10 seconds pause Calls The higher the priority, the faster the tone sequence.
Page 45 Handling calls 6.2.2. Call information In the call list you will find the following information about the calls: WC Emergency Ward 1 Call type Note! There is only one entry in the call list per room. If there is more than 1 call in the room, only the call type with the highest priority (according to the definition of the nurse call system) is displayed in the call list, see Section 6.5.1: “Display in the call list”...
Page 46 Handling calls 6.2.3. Fresh and answered calls After you have established a speech connection to a call location, the call is an answered call. Before that, it is a fresh call. Answered calls appear in the call list below the fresh calls. Answered calls are not signalled acoustically and do not flash.
Page 47: Basic Procedure For Call Handling
Handling calls 6.3. Basic procedure for call handling Call handling always follows the same pattern. You will see this pattern here. Then, we will explain how you carry this out in practice. On your ComStation , one or several calls are shown in the call list. You will handle these calls one after the other.
Page 48: This Is How You Handle A Call
Handling calls 6.4. This is how you handle a call 6.4.1. Answer the call Calls are displayed in the call list. Fresh calls flash. The call with the highest priority (accord- ing to the function of the nurse call system) is at the top of the call list. You will hear the call tone for the call with the highest priority.
Page 49 Handling calls Ward 1 Ward 1 Monday 30 March 2024 Ward 1 MIT PERSONAL BESETZTE RÄUME MIT PERSONAL BESETZTE RÄUME CALLS & SERVICE CALLS Call Call Ward 1 Ward 1 Ward 1 CLOSE CANCEL CALL HOME ANNOUNCE CALL SETTINGS Room No., Call location Ward e.g.
Page 50 Handling calls Information: Privacy is deactivated at the call location. You can hear what is being said in the room. CLOSE to close the speech connection CANCEL to cancel a call of the call type “Call” CALL If several calls have been raised in a room, they are displayed one below the other in a single window, see Section 6.5: “Several calls in one room”...
Page 51 Handling calls Choose appropriate staff from the staff list and tap on the staff. Ward 1 Monday 30 March 2024 CALLS / SERVICE CALLS STAFFED ROOMS Call Ward 1 Ward 1 Ward 1 SPEAK TO STAFF HOME ANNOUNCE CALL SETTINGS The speech connection window with staff appears.
Page 52 Handling calls If you now want to speak to the caller again, re-establish the speech connection to the call location by tapping on the answered call. 6.4.3. Cancelling the call NOTICE You can only carry out remote call cancelling with call types "Call" and "Service Call".
Page 53 Handling calls 6.4.4. Special case: Door call If you have answered a door call, i.e. have established a speech connection to the door entry speaker, the following window is displayed on the screen: MIT PERSONAL BESETZTE RÄUME 100 Door Ward 1 CANCEL OPEN DOOR CLOSE...
Page 54: Several Calls In One Room
Handling calls 6.5. Several calls in one room There can be several calls in one room at the same time. However, the display of calls is room-based. This means that there is only one entry in the call list for all calls from one room.
Page 55 Handling calls 6.5.2. Call answer / speech connection If you tap on the room's entry in the call list, all current calls in the room are answered, i.e. a speech connection is established to the call location and a speech connection window is displayed.
Page 56 Handling calls Speech connection when staff arrives at the call location As soon as staff switches on presence in the room, the speech connection is switched to the ComTerminal. 6.5.3. Call cancellation Usually, you can remotely cancel the call types "Call" and "Service Call" from the ComSta- tion .
Page 57: Description Of Call Types In Detail
Description of call types in detail 7. Description of call types in detail Contents 7.1. Call type “Call” ........................58 7.2. Plug Alert .......................... 63 7.3. WC Call ..........................67 7.4. Door Call ........................... 71 7.5. Service Call ........................74 7.6. Emergency Call 1 and Emergency Call 2 ................. 79 7.7.
Page 58: Call Type "Call
Description of call types in detail 7.1. Call type “Call” 7.1.1. Raising a “Call” The call type “Call” can be raised in two ways: • A call device in the room is triggered while no Presence is switched on. • A call device is unplugged from the socket. Call device in the room is triggered while no Presence is switched on.
Page 59 "Call" or "Plug Alert". The "Plug Alert" is a technical innovation that can be used in Tunstall nurse call systems since 2023. You can find out whether a "Call" or a "Plug Alert" is raised at a particular...
Page 60 Description of call types in detail 7.1.2. Display of a “Call” in the call list Fresh call Answered call Display in the call list Call Call Ward 1 Ward 1 Flashing sequence Flashing slowly. Static display. Sound sequence 1 second sound / 10 No call tone.
Page 61 Description of call types in detail Speech connection window Ward 1 Call CLOSE CANCEL CALL Room Call location No., Ward Call Call type 1, 2, 3... Bed number from which the call was raised. Your microphone is turned on. The person at the call location can hear you.
Page 62 Description of call types in detail CLOSE To close the speech connection without cancelling the call, tap CLOSE. The call is displayed as an answered call in the call list. You can re-establish the speech connection by tapping the answered call. You can speak to staff in another room by tapping the corresponding entry in the staff list.
Page 63: Plug Alert
"Call" or "Plug Alert". The "Plug Alert" is a technical innovation that can be used in Tunstall nurse call systems since 2023. You can find out whether a "Call" or a "Plug Alert" is raised at a particular...
Page 64 Description of call types in detail 7.2.2. Display of a Plug Alert in the call list Fresh call Answered call Display in the call list Plug Alert Plug Alert Ward 1 Ward 1 Flashing sequence Flashing slowly. Static display. Sound sequence 1 second sound / 10 No call tone.
Page 65 Description of call types in detail Speech connection window Ward 1 Plug Alert CLOSE Room Call location No., Ward Plug Alert Call type 1, 2, 3... Bed number where the call devices was unplugged. Your microphone is turned on. The person at the call location can hear you.
Page 66 Description of call types in detail CLOSE To close the speech connection, tap CLOSE. The call is displayed as an answered plug alert in the call list. You can re-establish the speech connection by tapping the answered call. You can speak to staff in another room by tapping the corresponding entry in the staff list.
Page 67: Wc Call
Description of call types in detail 7.3. WC Call 7.3.1. Raising WC Call The call type “WC call” is raised when a call device is triggered in the WC room while no Presence is switched on. Usually, call devices are arranged in the toilet room so that a call can be raised from the washbasin, toilet, shower and bathtub: Call switch/WC Call button...
Page 68 Description of call types in detail 7.3.2. Display of a WC Call in the call list Fresh call Answered call Display in the call list WC Call WC Call Ward 1 Ward 1 Flashing sequence Flashing slowly. Static display. Sound sequence 1 second sound / 10 No call tone.
Page 69 Description of call types in detail Speech connection window Ward 1 WC Call CLOSE Room Call location No., Ward WC Call Call type Your microphone is turned on. Mute button: Tapping the icon toggles between the two states. Mute. Your microphone is turned off.
Page 70 Description of call types in detail 7.3.4. Cancel WC Call WC calls must be cancelled at the call location in the WC room by pressing a grey WC cancel button. Procedure: Staff goes to the call location and switches on the presence. The staff go to the WC and look after the patient.
Page 71: Door Call
Description of call types in detail 7.4. Door Call 7.4.1. Raising Door Call The ComStation can be used to receive “ringing” at entrance doors and trigger the door opening mechanism. The “door call” call type is raised when a person “rings” a door entry speaker that is connec- ted to the nurse call system.
Page 72 Description of call types in detail 7.4.2. Display of a Door Call in the call list Fresh call Answered call Display in the call list Door Call Door Call 100 Door 100 Door Ward 1 Ward 1 Flashing sequence Flashing slowly. Static display.
Page 73 Description of call types in detail MIT PERSONAL BESETZTE RÄUME 100 Door Ward 1 CANCEL OPEN DOOR CLOSE CALL Door, Call location ward Information: There is no privacy at the call location. You can hear what is being said at the door. CLOSE To close the speech connection without cancelling the call, tap CLOSE.
Page 74: Service Call
Description of call types in detail 7.5. Service Call 7.5.1. Raising a Service Call The service call function allows patients to request non-medical services. The services that can be requested via service call must be defined by the respective hospital. ®lite The special service call button on the ePat is used to raise a service call.
Page 75 Description of call types in detail Call types for the purpose of nurse call and Service call: Ward 1 Monday 30 March 2024 CALLS / SERVICE CALLS STAFFED ROOMS Call types for the purpose of nurse call ONLY: Ward 1 Monday 30 March 2024 CALLS STAFFED ROOMS...
Page 76 Description of call types in detail 7.5.2. Display of a Service Call in the call list Fresh call Answered call Display in the call list Service Call Service Call Ward 1 Ward 1 Flashing sequence Flashing slowly. Static display. Sound sequence 1 second sound / 10 No call tone.
Page 77 Description of call types in detail Ward 1 Service Call CLOSE CANCEL CALL Room No., Call location Ward Service Call type Call 1, 2, 3... Bed number from which the call was raised. Your microphone is turned on. The person at the call location can hear you.
Page 78 Description of call types in detail CLOSE To close the speech connection without cancelling the call, tap CLOSE. The call is displayed as an answered service call in the call list. You can re-establish the speech connection by tapping the answered service call.
Page 79: Emergency Call 1 And Emergency Call 2
Description of call types in detail 7.6. Emergency Call 1 and Emergency Call 2 7.6.1. Raising Emergency Call 1 or 2 If the presence of staff 1 is switched on while a call is raised, the call type “Emergency call 1” is automatically raised. If the presence of staff 2 is switched on while a call is raised, the call type “Emergency call 2”...
Page 80 Description of call types in detail 7.6.2. Display of an Emergency Call 1 or 2 in the call list Fresh call Answered call Display of emergency call 1 Emergency Call 1 Emergency Call 1 in the call list Ward 1 Ward 1 Display of emergency call 2 Emergency Call 2 Emergency Call 2...
Page 81 Description of call types in detail Ward 1 Emergency Call 1 CLOSE Ward 1 Emergency Call 2 CLOSE Room No., Call location Ward User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 82 Description of call types in detail Emergency Call type Call 1 or Emergency Call 2 Green indicator when Presence 1 is switched on. Yellow indicator when Presence 2 is switched on. Your microphone is turned on. The person at the call location can hear you.
Page 83: Wc Emergency
Description of call types in detail 7.7. WC Emergency 7.7.1. Raising WC Emergency If staff is present in the room or the en-suite WC when a call is raised in the WC, the call type "WC Emergency" is automatically raised. A WC Emergency has a higher priority than a WC call when no staff is present.
Page 84 Description of call types in detail ComTerminal Staff presence switch Staff presence combination with call tone Green presence button staff 1 Yellow presence button staff 2 User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 85 Description of call types in detail 7.7.2. Display of a WC Emergency in the call list Fresh call Answered call Display in the call list WC Emergency WC Emergency Ward 1 Ward 1 Options Options Flashing sequence Flashing quickly Static display. Sound sequence 1 second sound / 1 second No call tone.
Page 86 Description of call types in detail Speech connection window Ward 1 WC Emergency CLOSE Room Call location No., Ward Call type Emer- gency Staff 2 (yellow) is present. Staff 1 (green) is present. Your microphone is turned on. The person at the call location can hear Mute button: Tapping the icon you.
Page 87 Description of call types in detail Mute. Your microphone is turned off. The person at the call location cannot hear you. Information: Privacy is deactivated in the room with access to the WC. You can hear what is said in the room. CLOSE To close the speech connection, tap CLOSE.
Page 88: Diagnostic Call
7.8. Diagnostic Call 7.8.1. Raising a Diagnostic Call Tunstall, the manufacturer of the nurse call system, offers special connection cables with which medical electrical devices, e.g. patient monitors, can be plugged into the socket for pear push switch of the nurse call system's connection sockets. If the medical electrical device triggers an alarm, a diagnostic call is raised.
Page 89 Description of call types in detail To answer this diagnostic call, staff at the call location must press the presence button, even if they had already switched on their presence. The diagnostic call is cancelled when there is no longer any presence switched on at the call location. 7.8.2. Display of a Diagnostic Call in the call list Fresh call Answered call...
Page 90 Description of call types in detail Ward 1 Diagnostic Call CLOSE Room Call location No., Ward Diagnos- Call type tic Call Your microphone is turned on. The person at the call location can hear you. Mute button: Tapping the icon toggles between the two states.
Page 91 Description of call types in detail CLOSE To close the speech connection, tap CLOSE. The call is displayed as an answered diagnostic call in the call list. You can re-establish the speech connection by tapping the answered diagnostic call. You can speak to staff in another room by tapping the corresponding entry in the staff list.
Page 92: Cardiac Alarm
Description of call types in detail 7.9. Cardiac Alarm 7.9.1. Raising Cardiac Alarm Cardiac Alarms belong to the “Alarms” call category and are therefore calls with the highest priority. This type of call is used to summon special groups of staff, e.g. resuscitation teams. A Cardiac Alarm is raised by pressing a blue alarm button.
Page 93 Description of call types in detail 7.9.2. Display of a Cardiac Alarm in the call list Fresh call Answered call Display in the call list Cardiac Alarm Cardiac Alarm Ward 1 Ward 1 Options Options Flashing sequence Flashes very quickly. Static display. Sound sequence 0.3 seconds sound / 0.3 No call tone.
Page 94 Description of call types in detail Ward 1 Cardiac Alarm CLOSE Room Call location No., Ward Cardiac Call type Alarm Staff 2 (yellow) is present. Staff 1 (green) is present. Your microphone is turned on. The person at the call location can hear you.
Page 95 Description of call types in detail Information: Privacy is deactivated at the call location. You can hear what is being said in the room. CLOSE To close the speech connection, tap CLOSE. The call is displayed as an answered cardiac alarm in the call list. You can re-establish the speech connection by tapping the answered cardiac alarm.
Page 96: Fire Alarm
Description of call types in detail 7.10. Fire alarm 7.10.1. Raising a Fire alarm Hospitals and nursing homes are places where people are unable to escape on their own in the event of a fire. A siren alarm in the event of a fire could lead to panic situations. It therefore makes more sense to alert staff silently, so that they can take the necessary measures.
Page 97 Description of call types in detail 7.10.3. Answer Fire alarm • To answer a Fire alarm, tap the entry in the call list. The fire alarm is answered without establishing a speech connection. Nevertheless, a speech connection window is displayed. Ward 1 Fire alarm CLOSE 103,...
Page 98 Description of call types in detail CLOSE The effect of CLOSE depends on how your system is configured. One of the following two options is realised: • By tapping CLOSE, the window is closed and the fire alarm in the nurse call system is cancelled. •...
Page 99: Announcements
Announcements 8. Announcements Contents 8.1. Announcement targets ....................100 8.2. How to make an announcement ..................101 User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 100: Announcement Targets
Announcements 8.1. Announcement targets You can make announcements to the following rooms in your ward: Announcement target Meaning All Staff To all rooms in your ward where staff are present. Staff 1 To all rooms in your ward where staff 1 are present. Staff 3 To all rooms in your ward where staff 2 are present.
Page 101: How To Make An Announcement
Announcements 8.2. How to make an announcement Tap ANNOUNCE in the home screen: ANNOUNCE HOME ANNOUNCE CALL SETTINGS The available announcement targets are displayed: Ward 1 Monday 30 March 2024 ANNOUNCEMENT TARGETS All Staff Staff 1 Staff 2 Complete Ward ANNOUNCE ANNOUNCE ANNOUNCE ANNOUNCE HOME ANNOUNCE...
Page 102 Announcements Ward 1 Monday 30 March 2024 ANNOUNCEMENT TARGETS Staff 1 All Staff Staff 1 Complete Ward 00:56 ANNOUNCE ANNOUNCE ANNOUNCE HOME ANNOUNCE CALL SETTINGS Make your announcement into the microphone or the handset. NOTICE The maximum speaking time is 60 seconds. After 60 seconds the an- nouncement is automatically ended.
Page 103: Calling
Calling 9. Calling Contents 9.1. Call destinations ......................104 9.2. Calling a room in your ward ................... 105 9.3. Calling another ComStation in your ward ..............108 9.4. Calling the ManagementCenter ..................110 9.5. Receiving a call ......................112 User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 104: Call Destinations
Calling 9.1. Call destinations You can call the following destinations: • Rooms in your ward • Other ComStations in your ward • The ManagementCenter (if there is one) You can also be called from other ComStations and the ManagementCenter (if there is one). User Guide •...
Page 105: Calling A Room In Your Ward
Calling 9.2. Calling a room in your ward You can call rooms on your ward. NOTICE Even when wards are coupled, you can only call rooms in your own ward. Ex- ception: when wards are coupled, you can call rooms in other ward(s) in which presence is switched on.
Page 106 Calling Ward 1 Monday 30 March 2024 Room (or search word) / Ward 1 CALL / Ward 1 CALL / Ward 1 CALL / Ward 1 CALL / Ward 1 CALL HOME ANNOUNCE CALL SETTINGS NOTICE If the list is longer than the visible area, a scroll bar is displayed to the right of the list.
Page 107 Calling Ward 1 Monday 30 March 2024 Raum (oder Suchwort) Ward 1 / Ward 1 CALL CLOSE / Ward 1 CALL / Ward 1 CALL / Ward 1 CALL / Ward 1 CALL HOME ANNOUNCE CALL SETTINGS If Privacy (strkethrough ear) is displayed in the window,you cannot hear any replies from the room.
Page 108: Calling Another Comstation In Your Ward
Calling 9.3. Calling another ComStation in your ward You can use the CALL menu to call other ComStations in your ward. NOTICE Even with ward coupling, you can only call ComStations in your own ward via the CALL menu. However, with ward coupling, you can still call the ComSta- tions of the coupled wards: All staffed ComStations are displayed in the staff list.
Page 109 Calling Tap CALL next to the desired call destination. Note: The destination is not necessarily labelled "ComStation". The labelling depends on the setting in your nurse call system. The speech connection window appears. The speech connection is established. Ward 1 Monday 30 March 2024 101 ComStation Raum (oder Suchwort) Ward 1...
Page 110: Calling The Managementcenter
Calling 9.4. Calling the ManagementCenter This is how you call the ManagementCenter: Tap CALL in the home screen. CALL HOME ANNOUNCE CALL SETTINGS All possible call destinations are listed: Ward 1 Monday 30 March 2024 Room (or search word) ManagementCenter CALL / Ward 1 CALL / Ward 1 CALL...
Page 111 Calling Ward 1 Monday 30 March 2024 RUFE STAFFED ROOMS Call Ward 1 Ward 1 VOICE LINE ON... VOICE LINE Call Ward 1 Call Ward 1 HOME ANNOUNCE CALL SETTINGS Talk to the staff and communicate your request. If you do not want to be heard temporarily, you can temporarily deactivate the privacy function by tapping the microphone icon (for mute).
Page 112: Receiving A Call
Calling 9.5. Receiving a call You can be called from other ComStations in your ward, from all ComStations in the wards that are coupled (ward coupling), and from the ManagementCenter. The staff at the other end will establish a speech connection with you. If staff at another ComStation or at the ManagementCenter establishes a speech connection to you, the following window appears: Ward 1...
Page 113: Ward Coupling
Ward coupling 10. Ward coupling Contents 10.1. Basic knowledge on ward coupling ................114 10.2. Activating / deactivating a ward coupling ..............115 User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 114: Basic Knowledge On Ward Coupling
Ward coupling 10.1. Basic knowledge on ward coupling Usually, you look after only those rooms in your ward with your ComStation . If necessary, for example when there are few staff, several wards can be coupled. • All calls and staff presences in the coupled area are displayed on all ComStations in the area.
Page 115: Activating / Deactivating A Ward Coupling
Ward coupling 10.2. Activating / deactivating a ward coupling This is how you activate an inactive ward coupling or how you de-activate an active ward coupling: Tap SETTINGS on the home screen SETTINGS HOME ANNOUNCE CALL SETTINGS Tap on Ward coupling in the appearing SETTINGS window. Ward couplings that you can activate are displayed.
Page 116 Ward coupling The procedure is complete. If a ward coupling is still active for your ward, you will find the ward coupling icon in the status bar: Ward 1 Monday 30 March 2024 CALLS STAFFED ROOMS User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 117: Shift Operation
Shift operation 11. Shift operation Contents 11.1. Basic knowledge on shifts ................... 118 11.2. Activating/deactivating a shift ..................121 User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 118: Basic Knowledge On Shifts
Shift operation 11.1. Basic knowledge on shifts To support zone nursing Tunstall has developed the concept of zones and shifts: A zone is a part of a ward within which calls are forwarded. Calls which are raised within the zone are not forwarded to rooms in the ward which lie outside the zone. Usually, certain nursing staff are responsible for one zone.
Page 119 Shift operation Figure 2. Example with one ComStation on the ward Zone 1 Zone 1 Zone 2 Zone 1 Zone 2 Zone 3 While a shift is active on your ward, you will find the following icon in the status bar of the screen: User Guide •...
Page 120 Shift operation Figure 3. Shift operation icon Ward 1 Monday 30 March 2024 CALLS STAFFED ROOMS Ask your system administrator how the shifts are assigned on your ward. User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 121: Activating/Deactivating A Shift
Shift operation 11.2. Activating/deactivating a shift This is how you activate and deactivate a shift: Tap SETTINGS in the home screen. SETTINGS HOME ANNOUNCE CALL SETTINGS Tap on Shift in the appearing SETTINGS window. The shifts that are available for your ward are displayed. The radio button for the active shift is selected.
Page 122 Shift operation Ward 1 Monday 30 March 2024 CALLS STAFFED ROOMS NOTICE Ward coupling cancels shifts. This means that if a shift was active on your ward, it will be deactivated. The ward is no longer divided into zones. The status bar displays the ward coupling icon, see Section 10: “Ward coupling”...
Page 123: Adjusting The Volume
Adjusting the volume 12. Adjusting the volume Contents 12.1. Adjusting the current volume ..................124 12.2. Adjusting the volume in standby mode ............... 125 You can set the following volumes of the ComStation • Volume of the loudspeaker of the hands-free facility •...
Page 124: Adjusting The Current Volume
Adjusting the volume 12.1. Adjusting the current volume You can adjust the current volume using the volume keys: Increase volume of the ComStation by tapping the touch key on the device. Decrease volume of the ComStation by tapping the touch key on the device. •...
Page 125: Adjusting The Volume In Standby Mode
Adjusting the volume 12.2. Adjusting the volume in standby mode You can adjust all three volume settings when there is no current speech connection. Here's how to do it: Tap SETTINGS in the home screen: SETTINGS HOME ANNOUNCE CALL SETTINGS Tap on Volume in the appearing SETTINGS window. The current volume settings are displayed: SETTINGS VOLUME...
Page 127: Putting The Device Into Operation
Putting the device into operation 13. Putting the device into operation Contents 13.1. Scope of supply ......................128 13.2. Location for the device ....................129 13.3. Power supply ........................ 130 13.4. Desktop installation or wall mounting ................. 131 13.5. Configuring ComStation in the nurse call system .............
Page 128: Scope Of Supply
Putting the device into operation 13.1. Scope of supply Main case Handset Handset cord Ethernet cable 12 V power adaptor Wall mount Screen cleaning cloth Installation Instructions for the ComStation Quick reference guide for the ComStation [10] Documents by the GRANDSTREAM company (for technicians only!) User Guide •...
Page 129: Location For The Device
Putting the device into operation 13.2. Location for the device • This equipment should be installed and operated with minimum distance of 20 cm be- tween the device and the body of the users. • The device should be operated in a temperature range between 5°C and 40°C. •...
Page 130: Power Supply
Putting the device into operation 13.3. Power supply The device can optionally be supplied with power as follows: • with the supplied 12 V power adaptor (input: 100 – 240 V AC, 50 – 60 Hz; out- put: 12 V DC, 1,5 A) •...
Page 131: Desktop Installation Or Wall Mounting
Putting the device into operation 13.4. Desktop installation or wall mounting Figure 4. Setting up the device Four mounting slots for fixing the wall mount Built-in stand for desktop installation The device has a built-in stand. To use it, fold it out of the back of the device and adjust it to the desired angle.
Page 132: Configuring Comstation In The Nurse Call System
Putting the device into operation 13.5. Configuring ComStation in the nurse call system A prerequisite for using the ComStation is that the nurse call system has been configured with the SystemOrganizer configuration software for using the ComStation For configuration, the MAC address of the ComStation must be known.
Page 133: Connecting The Device
Putting the device into operation 13.6. Connecting the device Figure 5. Ports Power jack for 12 V DC power adaptor (only required if the device is not powered via the Ethernet cable (PoE)) LAN port Handset connector port Connect the handset cord to the handset and to the port for handset cord. Connect the Ethernet cable to the LAN port and to the RJ45 connection box in the room.
Page 134 Putting the device into operation The device is starting up. The ComStation app login screen appears automatically. The ComStation is ready for operation. Monday 04 May 2024 LOG IN User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 135: Define Displayed Call Types
Putting the device into operation 13.7. Define displayed call types The ComStation is basically intended for displaying and handling call types for the purpose of nurse call. However, the ComStation can also be used to display and handle service calls. The service call call type is used to enable patients to request non-medical services. ®lite The special service call button on the ePat patient unit is used to raise a service call.
Page 136 CONFIRM. This setting is password protected because it may only be changed by a system administrator. The password can be obtained from Tunstall GmbH. Tap HOME to return to the home screen. The procedure is finished. The heading of the call list informs you which call types are...
Page 137: Changing Default Setting For Fault Acoustic
The following configuration setting is password protected because it may only be performed by a system administrator. The password can be obtained from Tunstall GmbH. Faults are indicated by a special icon in the status bar and by a sound sequence, see Sec- tion 1.2: “If a fault is displayed...”...
Page 138 Putting the device into operation Enter the password. Then tap CONFIRM. The Set fault acoustic window appears. Tap OFF to turn off the fault acoustic, or tap ON to turn on the fault acoustic. The fault acoustic is set according to your selection. The current setting is displayed in the SETUP window.
Page 139: Changing Initial Status For Privacy Mode
NOTICE The following configuration setting is password protected because it may only be performed by a system administrator. The password can be obtained from Tunstall GmbH. If a speech connection to this ComStation is established from another ComStation or from the ManagementCenter, the privacy function is deactivated, see Section 9.5: “Receiving a...
Page 140 Putting the device into operation The initial privacy status is set according to your selection. The current setting is shown in the SETUP view. Tap HOME to return to the Home screen. The procedure is finished. User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 141: Cleaning And Disinfection
Cleaning and disinfection 14. Cleaning and disinfection Clean and disinfect the device when it is logged out so that no undesirable functions are triggered. To log out the device, see Section 4.2: “Log out” (page 31). NOTICE If the LOGIN button is accidentally activated when cleaning or disinfecting the device, the Home screen will be displayed.
Page 143: Technical Data And Disposal Information
Technical data and disposal information 15. Technical data and disposal information Contents 15.1. Technical data ......................144 15.2. Disposal of the device ....................145 User Guide • ComStationIP • 00 8813 85, 08/2024 (Rev. 2.0)
Page 144: Technical Data
Technical data and disposal information 15.1. Technical data NOTICE The ComStation is an app that runs on a device from the GRANDSTREAM company. For detailed information about the device please refer to the docu- mentation of the GRANDSTREAM company. Parameter Value Order no.
Page 145: Disposal Of The Device
Technical data and disposal information 15.2. Disposal of the device The device should not be disposed of via the normal household waste stream. According to the European Directive 2012/19/EU on waste electrical and electronic equipment and its transposition into national law, equipment that is no longer fit for use must be collected separately and recycled in an environmentally sound manner.
Page 148 Redefining Connected Care & Health For over 65 years, Tunstall Healthcare has pioneered the use of technology to support those requiring care & health intervention to live independently in their chosen home setting. The aim is to balance independence with reassurance, and provide tailored support which meets individuals' needs now and in the future.

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