Tunstall ComStation IP User Manual
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Tunstall ComStation IP User Manual

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IP
ComStation
Order no. 76 0605 50
User Guide
00 8813 85

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  • Page 1 ComStation Order no. 76 0605 50 User Guide 00 8813 85...
  • Page 2 Our policy of continual development means that product specification and appearance may change without notice. Tunstall does not accept responsi- bility for any errors and omissions within this document. © 2021 Tunstall GmbH, 04/21 (Rev. 1.0) Tunstall GmbH | Orkotten 66 | 48291 Telgte | Germany...

  • Page 3: Table Of Contents

    Table of Contents Safety instructions ........7 General safety instructions .
  • Page 4 Volume keys ..........42 Handling calls .
  • Page 5 12.4 Desktop installation or wall mounting ..... . .101 12.5 Configuring the nurse call system ......103 12.6 Connecting the device .

  • Page 7: Safety Instructions

    Safety instructions This chapter covers the following topics: ▪ General safety instructions ▪ If a fault is displayed... ▪ If the connection to control unit is interrupted... ▪ If the indicator on the device is solid red...

  • Page 8: General Safety Instructions

    1 Safety instructions General safety instructions WARNING! Please follow the safety instructions below for the safety of staff and patients: ▪ Before the device can be used, it has to be put into operation by a tech- nician, see page 97. ▪...
  • Page 9 1 Safety instructions WARNING! This device cannot be used to send an emergency call to a control centre, e.g. to alert the police or fire brigade. This means that you cannot call the European emergency number 112 with this device.

  • Page 10: If A Fault Is Displayed

    1 Safety instructions If a fault is displayed... Ward 1 Monday 30 March 2020 CALLS STAFFED ROOMS Fig. 1: Fault icon If the fault icon appears in the status bar, you must deal with it immediately. There is a fault in the nurse call system. This means that perhaps you can no longer be called from every room.
  • Page 11 1 Safety instructions SETTINGS FAULT HANDLING Location Fault description Ward coupling 101 (1) Fault at location 101 with the address 1. Inform a Shift responsible technician. Volume Language English Fault handling 1 fault Information HOME ANNOUNCE CALL SETTINGS Fig. 3: Current faults on your ward NOTE! In the online help of the "SystemOrganizer"...
  • Page 12 1 Safety instructions Ward 1 Monday 30 March 2020 CALLS STAFFED ROOMS Fig. 4: Fault icon 4. Make sure that the patients in the rooms with a fault are still cared for optimally. Observe the signalling of the room lamps. 1.2.1 Fault acoustic The acoustic fault indication sounds when a new fault occurs.

  • Page 13: If The Connection To Control Unit Is Interrupted

    1 Safety instructions If the connection to control unit is interrupted... Monday 13 June 2020 Monday 13 June 2020 Fault Connection to control unit is interrupted. Device is not ready for operation. Inform a responsible technician. LOG IN LOG IN Fig.

  • Page 14: If The Indicator On The Device Is Solid Red

    1 Safety instructions If the indicator on the device is solid red... Fig. 6: Indicator on the device is solid red The following message is displayed on the ComStation screen:...
  • Page 15 1 Safety instructions Monday 13 June 2020 Monday 13 June 2020 Fault Network connection interrupted. Device is not ready for operation. Inform a responsible technician. LOG IN LOG IN Fig. 7: "Network connection interrupted" display If the device status indicator in the upper right corner is solid red, call handling is not possible.
  • Page 16 1 Safety instructions...

  • Page 17: Basic Knowledge

    Basic knowledge This chapter covers the following topics: ▪ Flamenco nurse call system ▪ Sample ward ▪ What else you should know...

  • Page 18: Flamenco Ip+ Nurse Call System

    2 Basic knowledge Flamenco nurse call system Flamenco systems are nurse call systems for hospitals, nursing homes and similar institutions. If a patient needs help, s/he presses the call button on his/her call device ®lite (e.g. ePat ). This call will be displayed on the call handling console, the so-called ComStation , in the ward nurse station and answered.

  • Page 19: Sample Ward

    2 Basic knowledge Sample ward ComStation Fig. 8: Sample ward...
  • Page 20 2 Basic knowledge 2.2.1 Icons used in the sample ward drawing Room lamp ComTerminal ®lite ePat Various call switches Cancel switch/WC Corridor display ComStation...

  • Page 21: What Else You Should Know

    2 Basic knowledge What else you should know 2.3.1 Announcements Aside from call handling, announcements can be made from the ComStation ; these can be made either exclusively to staff or to all rooms in the ward. 2.3.2 Staff groups The medical staff can be divided into two groups (e.g.
  • Page 22 2 Basic knowledge 2.3.4 Call forwarding As a rule, calls are displayed and answered by the ComStation at the nurse station. If the ComStation is unattended, the calls are automatically forwarded to the rooms where medical staff are logged as present. The calls can then be answered by the medical staff in the room via the ComTerminal 2.3.5...

  • Page 23: Device Description

    Device description The ComStation is a call handling console for the ward nurse station. One ward is managed by the ComStation In the following cases, the managed area is not the same as the ward: ▪ Ward coupling (see page 79) ▪...

  • Page 24: Top View

    3 Device description Top view Fig. 9: Top view [1] Touch screen [2] Camera (not used) [3] Device status indicator, see page 14 [4] Microphone (for hands-free speech) [5] Touch keys on the device [6] Handset [7] Loudspeaker under the handset (for hands-free speech)

  • Page 25: Bottom View

    3 Device description Bottom view Fig. 10: Bottom view [1] Four slots for wall mount [2] Camera adjusting wheel (not used) [3] Built-in device stand for desktop installation [4] Ports [5] Cover for (unused) side ports...

  • Page 26: Connections

    3 Device description Connections 1 2 2 2 Fig. 11: Connections [1] Power jack for 12 V DC power adaptor [2] PC port (not used) [3] LAN port [4] RJ9 headset connector port (not used) [5] RJ10 handset connector port...

  • Page 27: Touch Keys On The Device

    3 Device description Touch keys on the device Fig. 12: Touch keys on the device Current volume down Tap and hold to decrease the current volume of the ComStation . For details see chapter "5.4 Volume keys" as of page 42. Current volume up Tap and hold to increase the current volume of the ComStation...

  • Page 28: Home Screen

    3 Device description Home screen Ward 1 Monday 30 March 2020 CALLS STAFFED ROOMS Ward 2 Ward 2 Ward 1 Ward 1 HOME ANNOUNCE CALL SETTINGS Fig. 13: Home screen [1] Status bar, see page 29. [2] Call list, see page 31. [3] Staff list, see page 31.

  • Page 29: Status Bar

    3 Device description Status bar Ward 1 Ward Monday 30 March 2020 Monday March Fig. 14: Status bar [1] Date display [2] Display of the current operating mode: Ward coupling This ward is coupled with at least one other ward. For details see page 79.

  • Page 30: Menu Bar

    3 Device description Menu bar HOME ANNOUNCE CALL SETTINGS Fig. 15: Menu bar HOME Tap to return to the Home screen. HOME ANNOUNCE Tap to open the announce menu, see page 61. ANNOUNCE CALL Tap to open the call menu, see page 65. CALL SETTINGS Tap to open the settings menu.

  • Page 31: Call List And Staff List

    3 Device description Call list and staff list Ward 1 Monday 30 March 2020 CALLS STAFFED ROOMS Ward 1 Ward 1 Ward 1 Ward 1 Ward 1 HOME ANNOUNCE CALL SETTINGS Fig. 16: Call list and staff list [1] Call list Display of calls in the managed rooms.
  • Page 32 3 Device description...

  • Page 33: Log In / Log Out

    Log in / Log out Before you start working on the ComStation , you must log in. When you leave the nurse station, you must log out. This chapter covers the following topics: ▪ Log in ▪ Log out...

  • Page 34: Log In

    4 Log in / Log out Log in The ComStation is always turned on. Before you log in, you see the fol- lowing window in the screen: Monday 13 June 2020 LOG IN Fig. 17: Log in screen ⚫ Tap "LOG IN". ✔...
  • Page 35 4 Log in / Log out Ward 1 Monday 13 June 2020 CALLS STAFFED ROOMS No incoming calls HOME ANNOUNCE CALL SETTINGS Fig. 18: Home screen...

  • Page 36: Log Out

    4 Log in / Log out Log out Each time you leave the nurse station, you should log out. Calls for your ComStation will then be transferred to another call handling console or will be forwarded to the ward. If you do not log out when you leave the ComStation , the calls will still be forwarded but only after a pre-set time delay.

  • Page 37: Speech Connections

    Speech connections This chapter covers the following topics: ▪ Speech connections on the ComStation ▪ Status of the speech connection ▪ Hands-free speaking or using the handset ▪ Volume keys...

  • Page 38: Speech Connections On The Comstation

    5 Speech connections Speech connections on the ComStation You can establish speech connections to rooms on your ward from your ComStation . For example, you speak to patients who have called, or with medical staff, to organize help. You will learn how to establish speech connections in various situations in this user guide.

  • Page 39: Status Of The Speech Connection

    5 Speech connections Status of the speech connection The status of the speech connection is shown in the window using the fol- lowing icons: Privacy in the room You cannot listen to what is said in the room. No privacy in the room You can listen to what is said in the room.

  • Page 40: Hands-Free Speaking Or Using The Handset

    5 Speech connections Hands-free speaking or using the handset The ComStation provides you with two speech facilities: The hands-free facility, i.e. microphone and loudspeaker, and the handset. Fig. 21: Speech facilities [1] Handset [2] Loudspeaker [3] Microphone If the handset is picked up when establishing a speech connection, the call is conducted with the handset.
  • Page 41 5 Speech connections If the handset is on-hook when the speech connection is established, the call is conducted via the hands-free facility. You can switch to the handset during this speech connection by lifting the handset.

  • Page 42: Volume Keys

    5 Speech connections Volume keys Current volume up Tap and hold to increase the current volume of the ComStation Current volume down Tap and hold to decrease the current volume of the ComStation Tab. 1: Volume keys You can adjust three different volume settings with the volume keys: ▪...

  • Page 43: Handling Calls

    Handling calls This chapter covers the following topics: ▪ Call types and categories ▪ How calls are displayed ▪ Basic procedure for call handling ▪ This is how you handle a call...

  • Page 44: Call Types And Categories

    6 Handling calls Call types and categories We differentiate various call types. It is important that you know these types of calls as they will give you a hint towards the kind of assistance the patient requires. The call types are divided into three categories: Calls, emergency calls and alarms.
  • Page 45 6 Handling calls NOTE! Your system administrator can change the names of the call types (SystemOrganizer) to adapt them to the special requirements of your hospital. For this reason, the names may differ from the names listed above. NOTE on the call type “Diagnostic call” The transmission of alarm conditions of medical electrical equipment (e.g.

  • Page 46: How Calls Are Displayed

    6 Handling calls How calls are displayed The calls from the rooms managed by this ComStation are displayed in the call list on the left-hand side of the Home screen. Ward 1 Monday 30 March 2020 CALLS STAFFED ROOMS Ward 1 Ward 1 Ward 1 HOME...
  • Page 47 6 Handling calls CALLS Alarms: Blue flashes very quickly. Ward 1 Emergency calls: Red flashes quickly. Ward 1 Calls: Red flashes slowly. Ward 1 Fig. 23: How the call categories are displayed The calls are arranged according to call categories, i.e. priority levels. The most urgent call is at the top.
  • Page 48 6 Handling calls 0.3 seconds sound / 0.3 seconds pause Alarm 1 second sound / 1 second pause Emergency call 1 second sound / 10 seconds pause Call Fig. 24: Tone sequences for the call categories The more urgent the call, the faster the sequence of sounds. If there are several calls, you will only hear the most urgent call.
  • Page 49 6 Handling calls View call details RUFE Ward 1 Ward 1 Monday 30 March 2020 Monday 30 March 2020 MIT PERSONAL BESETZTE RÄUME CALLS CALLS MIT PERSONAL BESETZTE RÄUME Ward 1 Ward 1 Ward 1 CANCEL CALL CLOSE Ward 1 Ward 1 Ward 1 Ward 1...
  • Page 50 6 Handling calls Ward 1 Ward 1 Monday 30 March 2020 Monday 30 March 2020 CALLS CALLS MIT PERSONAL BESETZTE RÄUME Ward 1 Call Ward 1 CANCEL CALL CLOSE HOME ANNOUNCE ANNOUNCE ANRUF ANRUF SETTINGS SETTINGS Fig. 26: Window with the call details [1] Call location [2] Staff present at the call location: Staff 1...
  • Page 51 6 Handling calls If several calls have been raised in a room, they are displayed one below the other in a single window. 6.2.3 How fresh and answered calls are displayed After you have established the speech connection to a call location, the call is termed answered call.

  • Page 52: Basic Procedure For Call Handling

    6 Handling calls Basic procedure for call handling Call handling always follows the same pattern. You will see this pattern here. Then, we will explain how you carry this out in practice. On your ComStation , one or several calls are shown in the call list. You will handle these calls one after the other.

  • Page 53: This Is How You Handle A Call

    6 Handling calls This is how you handle a call 6.4.1 Answer the call Calls are displayed in the call list. Fresh calls flash. The most urgent call is at the top of the call list. You hear the call tone for the most urgent call. Ward 1 Monday 30 March 2020 CALLS...
  • Page 54 6 Handling calls Ward 1 Ward 1 Monday 30 March 2020 Monday 30 March 2020 MIT PERSONAL BESETZTE RÄUME CALLS CALLS MIT PERSONAL BESETZTE RÄUME MIT PERSONAL BESETZTE RÄUME Ward 1 Ward 1 Ward 1 CANCEL CALL CLOSE Ward 1 Ward 1 Ward 1 Ward 1...
  • Page 55 6 Handling calls Speak to the caller ⚫ To speak to the caller, use the handset or the hands-free facility. ⚫ If you want to hear the person at the other end louder or softer, adjust the volume with the corresponding touch keys on the device, see chapter "5.4 Volume keys"...
  • Page 56 6 Handling calls Ward 1 Monday 30 March 2020 CALLS STAFFED ROOMS Ward 1 Ward 1 Ward 1 SPEAK TO STAFF HOME ANNOUNCE CALLS SETTINGS Fig. 31: Establish a speech connection to staff ✔ The speech connection window with staff appears. The speech connec- tion is established:...
  • Page 57 6 Handling calls Ward 1 Ward 1 Monday 30 March 2020 Monday 30 March 2020 MIT PERSONAL BESETZTE RÄUME CALLS CALLS MIT PERSONAL BESETZTE RÄUME MIT PERSONAL BESETZTE RÄUME Ward 1 Station 1 Station 1 CLOSE Ward 1 Ward 1 Ward 1 Ward 1 HOME...
  • Page 58 6 Handling calls 6.4.3 Cancelling the call NOTE! You can only carry out remote call cancelling with call type "Call". All other call types must be cancelled by pressing the presence button in the room or by pressing the cancel switch locally in the WC area.
  • Page 59 6 Handling calls Ward 1 Ward 1 Monday 30 March 2020 Monday 30 March 2020 MIT PERSONAL BESETZTE RÄUME CALLS CALLS MIT PERSONAL BESETZTE RÄUME MIT PERSONAL BESETZTE RÄUME Door Ward 1 Ward 1 Ward 1 Door call Door Door Ward 1 Ward 1 Ward 1...
  • Page 60 6 Handling calls...

  • Page 61: Announcements

    Announcements This chapter covers the following topics: ▪ Announcement targets ▪ This is how you make an announcement...

  • Page 62: Announcement Targets

    7 Announcements Announcement targets You can make announcements to the following rooms in your ward: Target Meaning All Staff To all rooms in your ward where staff are present. Staff 1 To all rooms in your ward where staff 1 are present. Staff 2 To all rooms in your ward where staff 2 are present.

  • Page 63: This Is How You Make An Announcement

    7 Announcements This is how you make an announcement 1. Tap "ANNOUNCE" in the Home screen: ANNOUNCE HOME ANNOUNCE CALLS SETTINGS Fig. 35: Tap "ANNOUNCE" ✔ The possible announcement targets are displayed: Ward 1 Monday 30 March 2020 ANNOUNCEMENT TARGETS All Staff Staff 1 Staff 2...
  • Page 64 7 Announcements ✔ The announcement window appears. The speech connection is estab- lished. Ward 1 Ward 1 Monday 30 March 2020 Monday 30 March 2020 ANNOUNCEMENT TARGETS ANNOUNCEMENT TARGETS Staff 1 All Staff All Staff Staff 1 Complete Ward Complete Ward 00:56 ANNOUNCE ANNOUNCE...

  • Page 65: Calling

    Calling This chapter covers the following topics: ▪ Call destinations ▪ Calling a room in your ward ▪ Calling another ComStation in your ward ▪ Calling the ManagementCenter ▪ Receiving a call...

  • Page 66: Call Destinations

    8 Calling Call destinations You can call the following destinations: ▪ Rooms in your ward ▪ Other ComStations in your ward ▪ The ManagementCenter (if there is one) You can also be called from other ComStations in your ward and the Man- agementCenter (if there is one).

  • Page 67: Calling A Room In Your Ward

    8 Calling Calling a room in your ward This is how you call: 1. Tap "CALL" in the Home screen. CALL HOME ANNOUNCE CALL SETTINGS Fig. 38: Tap "CALL" ✔ All possible call destinations are listed: Ward 1 Monday 30 March 2020 Room (or search word) / Ward 1 CALL...
  • Page 68 8 Calling NOTE! If the list is longer than the visible area, a scroll bar is displayed to the right of the list. To scroll down the list, swipe your finger up the list. 2. Tap "CALL" next to the desired call destination. ✔...
  • Page 69 8 Calling 3. To talk to the person on the other end, use the handset or the hands- free facility. 4. To close the speech connection tap "CLOSE". Alternatively, if you made the conversation with the handset, you can simply hang up the hand- set.

  • Page 70: Calling Another Comstation

    8 Calling Calling another ComStation in your ward This is how you call: 1. Tap "CALL" in the Home screen. CALL HOME ANNOUNCE CALL SETTINGS Fig. 41: Tap "CALL" ✔ All possible call destinations are listed: Ward 1 Monday 30 March 2020 Room (or search word) 101 ComStation / Ward 1...
  • Page 71 8 Calling NOTE! If the list is longer than the visible area, a scroll bar is displayed to the right of the list. To scroll down the list, swipe your finger up the list. 2. Tap "CALL" next to the desired call destination. Note: The destination is not necessarily labelled "ComStation".
  • Page 72 8 Calling 3. To talk to the person on the other end, use the handset or the hands- free facility. 4. To close the speech connection tap "CLOSE". Alternatively, if you made the conversation with the handset, you can simply hang up the hand- set.

  • Page 73: Calling The Managementcenter

    8 Calling Calling the ManagementCenter This is how you call the ManagementCenter: 1. Tap "CALL" in the Home screen. CALL HOME ANNOUNCE CALL SETTINGS Fig. 44: Tap "CALL" ✔ All possible call destinations are listed: Ward 1 Monday 30 March 2020 Room (or search word) ManagementCenter CALL...
  • Page 74 8 Calling ✔ At the ManagementCenter your call will not be answered directly. Your request will simply be signalled as so-call organisational call on the ManagementCenter. The word "ManagementCenter" is marked on your ComStation ✔ As soon as the ManagementCenter staff has the time, s/he will estab- lish a speech connection and speak to you.
  • Page 75 8 Calling NOTE! The ComStation can be configured so that the privacy function is activated when a speech connection is established from the ManagementCenter (see page 110). Only when you deactivate the privacy function by tapping the crossed-out microphone icon you can be heard by the ManagementCenter staff.

  • Page 76: Receiving A Call

    8 Calling Receiving a call You can be called from other ComStations in your ward and from the ManagementCenter by the staff there establishing a speech connection to you. ✔ If staff at another ComStation or at the ManagementCenter estab- lishes a speech connection to you, the following window appears: Ward 1 Ward 1...
  • Page 77 8 Calling NOTE! The ComStation can be configured so that the privacy function is activated when a speech connection is established from another ComStation or the ManagementCenter (see page 110). Only when you deactivate the privacy function by tapping the crossed-out microphone icon you can be heard by the staff on the other end.
  • Page 78 8 Calling...

  • Page 79: Ward Coupling

    Ward coupling This chapter covers the following topics: ▪ Basic knowledge on ward coupling ▪ Activating / deactivating a ward coupling...

  • Page 80: Basic Knowledge On Ward Coupling

    9 Ward coupling Basic knowledge on ward coupling Usually, you look after only those rooms in your ward with your ComStation . If necessary, for example when there are few staff, several wards can be coupled. ▪ All calls and staff registrations in the coupled area are displayed on all ComStations in the area.
  • Page 81 9 Ward coupling You can activate these ward couplings. At the same time, other ward cou- plings can be activated, which you cannot influence. If a ward coupling is active, the appropriate wards are coupled.

  • Page 82: Activating / Deactivating A Ward Coupling

    9 Ward coupling Activating / deactivating a ward coupling This is how you activate an inactive ward coupling or how you de-activate an active ward coupling: 1. Tap "SETTINGS" in the Home screen. SETTINGS HOME ANNOUNCE CALL SETTINGS Fig. 49: Tap "SETTINGS" 2.
  • Page 83 9 Ward coupling The check box of active ward couplings is checked; these have been acti- vated either by you or by another console. The check box of inactive ward couplings is unchecked. You can activate or deactivate ward couplings: ⚫...
  • Page 84 9 Ward coupling...

  • Page 85: Shift Operation

    Shift operation You only need to read this chapter, if shifts are assigned to your ward. Ask your system administrator. This chapter covers the following topics: ▪ Basic knowledge on shift operation ▪ Activating/deactivating a shift...

  • Page 86: Basic Knowledge On Shift Operation

    10 Shift operation 10.1 Basic knowledge on shift operation To support zone nursing Tunstall has developed the concept of zones and shifts: 10.1.1 Zone A zone is a part of a ward within which calls are forwarded. Calls which are triggered within the zone are not forwarded to rooms in the ward which lie outside the zone.
  • Page 87 10 Shift operation 10.1.4 Example with one ComStation on the ward Zone 1 Zone 1 Zone 2 Zone 1 Zone 1 Zone 2 Zone 2 Zone 3 Zone 3 Fig. 52: Example with one ComStation on the ward...
  • Page 88 10 Shift operation 10.1.5 Example with several ComStation units on the ward Zone 1 Zone 1 Zone 2 Fig. 53: Example with several ComStation units on the ward Ask your system administrator how the shifts are assigned on your ward.

  • Page 89: Activating/Deactivating A Shift

    10 Shift operation 10.2 Activating/deactivating a shift This is how you activate and deactivate a shift: 1. Tap "SETTINGS" in the Home screen. SETTINGS HOME ANNOUNCE CALL SETTINGS Fig. 54: Tap "SETTINGS" 2. Tap on "Shift" in the appearing "SETTINGS" window. ✔...
  • Page 90 10 Shift operation SETTINGS SHIFT None Ward coupling Early shift Shift Late shift Volume Night shift Language English Fault handling Information HOME ANNOUNCE CALL SETTINGS Fig. 55: Activating/deactivating a shift 3. Tap on the shift you want to activate. If you want to deactivate shift operation, i.e.
  • Page 91 10 Shift operation Ward 1 Monday 30 March 2020 CALLS STAFFED ROOMS Fig. 56: Shift operation icon NOTE! Ward coupling cancels shifts. This means that if a shift was active on your ward, it will be deactivated. The ward is no longer divided into zones.
  • Page 92 10 Shift operation...

  • Page 93: Adjusting The Volume

    Adjusting the volume You can set the following volumes of the ComStation ▪ System sounds (calls, faults) ▪ Volume of the handset ▪ Volume of the loudspeaker of the hands-free facility You can adjust the respective volume when it is currently being output or when the ComStation is in standby mode.

  • Page 94: Adjusting The Current Volume

    11 Adjusting the volume 11.1 Adjusting the current volume Current volume up Tap and hold to increase the current volume of the ComStation Current volume down Tap and hold to decrease the current volume of the ComStation Tab. 4: Volume keys ▪...

  • Page 95: Adjusting Volumes In Standby Mode

    11 Adjusting the volume 11.2 Adjusting volumes in standby mode You can set all three volume levels if there is no speech connection at the moment. Proceed as follows: 1. Tap "SETTINGS" in the Home screen: SETTINGS HOME ANNOUNCE CALL SETTINGS Fig.
  • Page 96 11 Adjusting the volume NOTE! The sound cannot be turned off completely. It can only be reduced to a minimum volume. 2. Adjust the desired volume levels by moving the respective control. The settings are permanent, i.e. they only change if you change the setting. 3.

  • Page 97: Putting The Device Into Operation

    Putting the device into operation This chapter is for technicians who put ComStation devices into opera- tion. This chapter covers the following topics: ▪ Scope of supply ▪ Location for the device ▪ Power supply ▪ Desktop installation or wall mounting ▪...

  • Page 98: Scope Of Supply

    12 Putting the device into operation 12.1 Scope of supply Fig. 59: Scope of supply Main case Handset Handset cord Ethernet cable 12 V power adaptor Wall mount Screen cleaning cloth Installation Instructions for the ComStation Quick reference guide for the ComStation [10] Documents by the GRANDSTREAM company (for technicians only!)

  • Page 99: Location For The Device

    12 Putting the device into operation 12.2 Location for the device ▪ This equipment should be installed and operated with minimum dis- tance of 20 cm between the radiator and the body of the user. ▪ The device should be operated in a temperature range between 5°C and 40°C.

  • Page 100: Power Supply

    12 Putting the device into operation 12.3 Power supply The device can optionally be supplied with power as follows: ▪ with the supplied 12 V power adaptor (input: 100 – 240 V AC, 50 – 60 Hz; output 12 V DC, 1.5 A) ▪...

  • Page 101: Desktop Installation Or Wall Mounting

    12 Putting the device into operation 12.4 Desktop installation or wall mounting Fig. 60: Set up the device [1] Four mounting slots for fixing the wall mount [2] Built-in stand for desktop installation The device has an integrated stand [2] (figure 60). To use it, fold it out of the back of the device and adjust it to the desired angle.
  • Page 102 12 Putting the device into operation Fig. 61: Tab in the position for wall mounting or desktop installation [1] Tab in the position for wall mounting (tab with extension up) [2] Tab in the position for desktop installation (tab with extension down) [3] Handset cradle...

  • Page 103: Configuring The Nurse Call System

    12 Putting the device into operation 12.5 Configuring the nurse call system A prerequisite for using the ComStation is that the nurse call system has been configured with the SystemOrganizer configuration software for using the ComStation For configuration, the MAC address of the ComStation must be known.
  • Page 104 12 Putting the device into operation NOTE! If "(static)" is noted behind the IP address, a static IP address has been set on this device. This static IP address must also be entered in the SystemOrganizer for this ComStation...

  • Page 105: Connecting The Device

    12 Putting the device into operation 12.6 Connecting the device Fig. 63: Ports [1] Power jack for 12 V DC power adaptor (only required if the device is not powered via the Ethernet cable (PoE)) [2] LAN port [3] RJ9 handset connector port 1.
  • Page 106 12 Putting the device into operation connected to the nurse call system according to the Flamenco Tech- nical Manual. CAUTION! Only use the 12 V DC power adaptor included in the scope of delivery. Use of another power adapter may damage the unit.
  • Page 107 12 Putting the device into operation Monday 13 June 2020 LOG IN Fig. 64: Log in screen...

  • Page 108: Changing Default Setting For Fault Acoustic

    NOTE! The described configuration setting is password protected because it may only be performed by a system administrator. The password can be obtained from Tunstall GmbH. Faults are indicated by a special icon in the status bar and by a sound sequence, see chapter "1.2 If a fault is displayed..."...
  • Page 109 12 Putting the device into operation SETTINGS SETUP Fault Acoustic Shift Volume Privacy Mode Language English Reinitialize Fault handling Information Setup HOME ANNONCE CALL SETTINGS Fig. 65: SETUP 3. Tap on "Fault Acoustic". ✔ The window for entering the password appears. 4.

  • Page 110: Changing Default Setting For Privacy Mode

    12.8 Changing default setting for privacy mode NOTE! The described configuration setting is password protected because it may only be performed by a system administrator. The password can be obtained from Tunstall GmbH. If a speech connection to this ComStation...
  • Page 111 12 Putting the device into operation SETTINGS SETUP Fault Acoustic Shift Volume Privacy Mode Language English Reinitialize Fault handling Information Setup HOME ANNONCE CALL SETTINGS Fig. 66: SETUP 3. Tap on "Privacy Mode". ✔ The window for entering the password appears. 4.
  • Page 112 12 Putting the device into operation...

  • Page 113: Cleaning And Disinfection

    Cleaning and disinfection Clean and disinfect the device when it is logged out so that no undesirable functions are triggered. To log out the device, see chapter "4.2 Log out" as of page 36. NOTE! If the "LOGIN" button is accidentally activated when cleaning or disinfecting the device, the Home screen will be displayed.
  • Page 114 13 Cleaning and disinfection...

  • Page 115: Technical Data

    Technical data NOTE! The ComStation is an app that runs on a device from the GRANDSTREAM company. For detailed information about the device please refer to the documentation of the GRANDSTREAM company. ComStation Order no. 76 0605 00 Dimensions (HxWxD) 84 x 252 x 211 mm Weight 1080 g...
  • Page 116 14 Technical data 14.0.1 Disposal of the device The device should not be disposed of via the normal house- hold waste stream. According to the European Directive 2012/19/EU on waste electrical and electronic equipment and its transposition into national law, equipment that is no longer fit for use must be collected separately and recycled in an environ- mentally sound manner.
  • Page 118 Tunstall GmbH Orkotten 66 48291 Telgte, Germany e: info@tunstall.de w: tunstall.de...

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