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Troubleshooting Matrix
Event/Message
Power LED is not on
Link LED is not on
Green LEDs on Ports 1-4
are not on
Troubleshooting the NJ240FX
If you encounter problems with the IntelliJack:
Verify the IntelliJack is receiving power by viewing the Power LED (it should be on). If
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the Power LED is not on, make sure that:
The local power supply is plugged into the IntelliJack and into a working
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electrical outlet.
Verify the IntelliJack is connected to the network properly by viewing the Link LED (it
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should be on). If the Link LED is not on, make sure the network cable:
Is terminated properly. Refer to the connector manufacturer's instructions for
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terminating the cable. Be sure to test the connector and verify it is working.
Has a valid connection to the network.
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Adheres to proper length and cabling specifications for your network.
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The IntelliJack is configured for manual MDI. Be sure to use a straight-through cable.
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If you want to use a cross-connect cable, you must change settings in the
Configuration Manager software.
Description
IntelliJack is not receiving
power
IntelliJack has no connection
to the network
Network device has no
connection to IntelliJack
Solution
Ensure power supply is properly
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connected.
Make sure the upstream switch is
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configured and active
Make sure network cable is properly
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terminated.
Make sure the IntelliJack is connected
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to the network.
Make sure the cable is plugged into
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the workgroup switch.
Make sure the upstream switch is
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configured and active
Make sure the cable is properly
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connected to the network device.
Make sure the cable is firmly
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connected to one of the four
IntelliJack ports labeled 1-4.
Make sure the cable is a good
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straight-through cable.
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