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TROUBLESHOOTING GUIDE
The unit does not operate.
• Check if your water dispenser is plugged in.
• Check the circuit breaker and the fuse to make sure there is power at the
outlet.
There is no water from the faucet.
This is due to an improper setting of the water bottle or from blocked airflow.
• Adjust the position of the bottle properly on the water bottle guard so the air
opening is not blocked.
There is no hot water coming from the faucet.
• Too much hot water was used in too short a period of time.
• You may need to wait awhile for more water to be heated.
• Check if the hot water switch is in the ON position.
The water is not cool.
This is due to either a compressor malfunction (for units with compressor) or the
cold water switch may be in the OFF position.
• Check if the cold water button is in the ON position.
Compressor runs too frequently.
This may be necessary to maintain a constant temperature during hot and humid
days.
• Clean the condenser coils on the back of the unit. (not in all units)
The water is leaking from the drip tray.
This is due to over-spilling of the water in the drip tray.
• You must remove the drip tray from the dispenser and empty out the water.
• Replace it once you have emptied the water.
What happens if the water dispenser is running dry (without the
water)?
• You must never let the water dispenser run dry as this may cause damage to the
unit and create a fire. DO NOT let the dispenser run without water.
• You must replace the empty bottle immediately.
What size of water bottle can I use with this water dispenser?
• You can use 2, 3 or 5-gallon bottles with our water dispenser.
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