Hayward TracVac Troubleshooting Manual
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TracVac®
Troubleshooting Guide
TSG_TVAC_a
Copyright 2023 Hayward Holdings Inc.

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Questions and answers

Steve
April 3, 2025

My trac vac won't run unless I keep turning the pool pump off and on

1 comments:
Mr. Anderson
April 3, 2025

The Hayward TracVac may only run when the pool pump is turned off and on due to a blockage or insufficient water flow. The turbine could be partially or fully blocked with debris, which affects movement. Also, incorrect pump speed, dirty pool filter, or improperly set valves can reduce flow, causing the cleaner to stall. Restarting the pump may temporarily restore flow, allowing short operation.

This answer is automatically generated

Bob
February 1, 2025

Trac vac gets stuck on step

1 comments:
Mr. Anderson
February 10, 2025

The Hayward TracVac gets stuck on the bottom step because it tries to climb, but the step is too short for it to spin around properly.

This answer is automatically generated

Richard
May 8, 2025

My tracvac has the same problem getting stuck against the bottom step. I see your answer why it does but not the solution. Is there a way I can try to stop this from happening? Thank you

Summary of Contents for Hayward TracVac

  • Page 1 TracVac® Troubleshooting Guide TSG_TVAC_a Copyright 2023 Hayward Holdings Inc.
  • Page 2 IMPORTANT SAFETY INSTRUCTIONS • If your pool has a dedicated suction port ("vac port") for vacuuming or for an automatic pool cleaner, it must be covered when not in use. If the cover is not already installed, use a spring-loaded Safety Vac-Loc cover W400BWHP on the suction port to prevent entrapment and injury.
  • Page 3: Table Of Contents

    Table of Contents How To: Pg. 4-8 Hose & Float Installation Flow with Flow Gauge Flow without a Flow Gauge Troubleshooting Pg. 9-22 Cleaner is not moving or is moving too slowly 10-11 Cleaner stays in one end of the pool 12-13 Cleaner climbs the wall too much or climbs out of the pool Cleaner won’t climb the pool walls...
  • Page 4: How To

    TracVac® Installation...
  • Page 5: Hose & Float Installation

    Installation: Hose Installation 1 HOSE BEYOND MAX DISTANCE (VERY IMPORTANT) Lay out the cleaner from the suction port to the longest distance in the pool and add 1 hose to the overall length.
  • Page 6 Installation: Float Installation Attach the Float to the Leader Hose (the single section of hose that will connect to the cleaner.) The Float should be placed 20-24” (50cm - 60cm) from the cleaner. 20” – 24”...
  • Page 7: Flow With Flow Gauge

    Turn off the pump. Remove the Double Hose Clip and Flow Gauge from the Leader Hose. Submerge the TracVac cleaner to remove all air and then connect the cleaner to the Leader Hose. Cleaner installation is now complete.
  • Page 8: Flow Without A Flow Gauge

    If the Flow Gauge is not available or you want to quickly check for proper operation, you can measure the TracVac’s speed as an indication for proper water flow. To do this, raise the TracVac off the pool floor and hold it by the handle just beneath the pool water surface. Be sure to Stay clear of moving parts.
  • Page 9: Troubleshooting

    TracVac® Troubleshooting...
  • Page 10: Cleaner Is Not Moving Or Is Moving Too Slowly

    TracVac: Cleaner not moving or moving slow Step 1a Step 2a Check flow with flow gauge and adjust flow regulator With pump off, check the bottom throat of the valve or pump speed if necessary. Refer to pg.8 if a cleaner for debris and clean if necessary.
  • Page 11 TracVac: Cleaner not moving or moving slow Step 5a Step 6a With the cleaner facing away from you, rotate the If any of the gears are slipping, replace worn gears. right track and check to see that the gears and Go to step 7a.
  • Page 12: Cleaner Stays In One End Of The Pool

    TracVac: Cleaner stays in one end of the pool Step 1b Step 2b Check flow with flow gauge and adjust the flow Confirm that there are enough hoses installed. regulator valve is necessary. Go to step 2b. Go to step 3b.
  • Page 13 TracVac: Cleaner stays in one end of the pool Step 5b Step 6b Check that the correct leader hose is installed, and Check the swivel assembly (at the top of the the float is installed in the correct position. cleaner) rotates smoothly. If not, then clean out Go to step 6b.
  • Page 14: Cleaner Climbs The Wall Too Much Or Climbs Out Of The Pool

    TracVac: Cleaner climbs out of the pool Step 1c Step 2c Min Flow: 26.5 RPM Max Flow: 32 RPM Check flow with flow gauge and adjust the flow Do a manual flow meter test by counting the regulator valve is necessary. If cleaner is still rotation on the right wheel for 30 seconds and climbing out of the pool, go to step 2c.
  • Page 15: Cleaner Won't Climb The Pool Walls

    TracVac: Cleaner won’t climb the walls Step 1d Step 2d Min Flow: 26.5 RPM Max Flow: 32 RPM Check flow with flow gauge and adjust the flow Do a manual flow meter test by counting the regulator valve is necessary. If cleaner is still rotation on the right wheel for 30 seconds and climbing out of the pool, go to step 2d.
  • Page 16: Cleaner Stays On The Main Drain

    TracVac: Cleaner stays on the main drain Step 1e Step 2e If the cleaner keeps getting stuck on the main If a proper grate is installed, make sure the suction drain, confirm there is a main drain grate installed. is turned off to the main drain. Go to step 3e.
  • Page 17: Cleaner Falls On Its Side. Takes A Long Time To Recover If On Its Side

    TracVac: Cleaner falls on its side The cleaner will fall on its side occasionally and recover, if it is taking an abnormal amount of time to recover, please follow the steps below. Step 1f Step 2f Check the leader hose for float placement, if float Check that the hose is long enough to reach the and leader hose are correct go to step 2f.
  • Page 18: The Left Track Wheel Skips Teeth When Rotated Forward By Hand

    TracVac: Right wheel skips teeth when rotated Step 1g Step 2g Remove cleaner from the pool and place on a flat Remove the track from the cleaner wheels by surface. Go to step 2g. pulling outwards on the track. Go to step 3g.
  • Page 19: The Loops In The Hoses Won't Come Out

    TracVac: Hoses are staying looped Step 1h Step 2h If hoses were stored in a coiled position, lay them Clean the turbine cover swivel with a pressure out straight in the sunlight. If they don’t straighten nozzle, otherwise replace if it won’t move freely.
  • Page 20: The Cleaner Turns In Circles, It Won't Go Straight At All

    TracVac: Cleaner won’t stop spinning Step 1i Step 2i Remove cleaner from the pool and remove the lid, Remove the small drive shaft from the cleaner by tires, and large wheels off the cleaner. Refer to pulling and inspect for damage. If damaged, page 18 for wheel removal.
  • Page 21: The Cleaner Does Not Clean The Entire Pool

    TracVac: Cleaner not cleaning whole pool Step 1j Step 2j Verify that the hose length is correct, and they Confirm the float is installed in the correct position have proper flow to the cleaner. Go to step 2j. and the leader hose is good. Go to step 3j.
  • Page 22: Cannot Get The Cleaner Lid Back On

    TracVac: Can’t get the cleaner lid back on Step 1k Step 2k Confirm the 2 tabs on the back of the lid lined up Check the bearing on the right drive shaft, and with the notches in the body. Tilt the turbine cover confirm it isn’t sticking out like above.
  • Page 23: Parts Diagram

    TracVac® Parts Diagram...
  • Page 24: Exploded Parts Diagram

    TracVac: Exploded Parts Diagram...
  • Page 25: Parts List

    TracVac: Parts List...
  • Page 26 NOTES ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________...

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