Troubleshooting - Acer ASV27-2P User Manual

Troubleshooting

Before sending your LCD monitor for servicing, please check the troubleshooting
list below to see if you can self-diagnose the problem.
1. What if there is no stereoscopic 3D effect performed?
• Check the LED next to the SpatialLabs Eye Tracking Camera Module to see
if it is turned on or not. The LED should be in amber when the Eye
Tracking Camera is working properly.
• Check the Device Manager to see if the SpatialLabs Eye Tracking
Camera Module and COM port for 3D display is existing or not.
• Monitor setting.
i. If there are 2 or more monitors connected, make sure to set each
monitor to extend mode.
ii. In monitor extend mode, set Acer SpatialLabs ASV27-2P as the main
display.
2. Why can't I see the contents in stereoscopic 3D mode?
If you are unable to see the contents in Stereoscopic 3D, you can refer to the
following troubleshooting guidelines from the SpatialLabs Experience Center
Professional tutorial:
• Ensure that you have sufficient ambient lighting (minimum 100 lumens).
• Avoid having strong light coming from behind the viewer.
• Ensure that your entire face is visible, without wearing a mask.
• Align your body and face with the center of the screen.
• The optimal viewing distance from the viewer to the screen may vary
among individuals. It is recommended to adjust your distance to find the
most comfortable viewing distance for you, the best viewing distance is
50 cm - 110 cm based on content.
3. Do I have to plug in the AC Power for the host PC when using the device?
It is recommended to keep the AC Power of the host PC plugged in at all
times when using the device to prevent Windows from entering Power
Saving Mode and ensure optimal performance.
4. Does it support multiple people when viewing Stereoscopic 3D?
The SpatialLabs display experience is suitable for one person at a time only
due to its eye-tracking solutions. Therefore, if there are people behind you
during the experience, it may affect the viewing result.
5. Why do I see the image blurring when moving my head from side to side, as
if there's a layer of shadow on the image?
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