Norstar PLUS Compact ICS 1.0 System Coordinator Manual page 63

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Auto Attendant
The built-in auto attendant automatically answers and directs
incoming calls, which can reduce or eliminate the workload for the
person who answers incoming calls for an office. The auto attendant
carries out three tasks: System Answer, Custom Call Routing and
direct extension dialing .
System Answer
The system answer feature simplifies the job of answering calls by
making sure all calls are answered within a set number of rings.
When calls go unanswered at the telephone monitored by System
Answer (called the attendant set) , Norstar answers the call and
plays a greeting. It then puts the call on hold until someone can
retrieve it.
If
the caller knows the internal number he or she wants to reach, or
is using the Norstar remote features, he or she can dial while the
System Answer greeting is playing .
System Answer monitors all external calls that appear as a flashing
line button on the attendant telephone, including incoming line
groups, Answer buttons and external calls that have been
transferred. After System Answer has played the greeting, the call
will be put on hold at the same line indicator where it first appeared .
The feature does not answer calls from internal extensions .
Custom Call Routing (CCR)
The job of answering and transferring calls can be taken over by
CCR. When someone calls on lines monitored by CCR, the system
answers the call and plays a greeting you have recorded. Callers
using a tone dial set can then:
• direct their call by pressing a digit as instructed by your greeting
(for example, "to reach our salespeople, press 4")
• enter an internal telephone number (a fast way for regular callers
to reach someone directly)
• access remote features
Compact ICS 1.0 System
Coordina101 Guide