dji OSMO ACTION 3 Faq

FAQ
What should I do if Osmo Action 3/DJI Action 2/Osmo Action fails to connect to
DJI Mimo or there is a connection error?
1. Confirm that the DJI Mimo app has been updated to the latest version.
2. Reset the connection on the Osmo Action 3/DJI Action 2/Osmo Action. Reset Osmo Action 3/DJI Action
2/Osmo Action connection: Go to System Settings - Wireless Connection, and reset the connection
(Reset all connections and Wi-Fi passwords).
3. Check the region where the user is located and the mobile phone model to check that the Wi-Fi
frequency is supported by the corresponding mobile phone or in the corresponding region (the
frequency that a mobile phone supports can be checked on the parameter page on the official website
of the mobile phone brand). Then, follow the steps below based on the supported Wi-Fi:
1) Set the Osmo Action 3/DJI Action 2/Osmo Action Wi-Fi frequency.
2) If the current region or mobile phone model only supports the 2.4 GHz frequency, set the Osmo
Action 3/DJI Action 2/Osmo Action Wi-Fi frequency to 2.4 GHz. Go to: Settings - Wireless Connection - Wi-
Fi Frequency.
3) If the current region and mobile phone model supports 2.4 GHz and 5.8 GHz, set the Osmo Action 3/
DJI Action 2(2.4 GHz and 5.8 GHz)/Osmo Action Wi-Fi frequency to Auto (default). Go to: Settings -
Wireless Connection - Wi-Fi Frequency.
4) Go to Osmo Action 3/DJI Action 2/Osmo Action Settings - Wireless Connection - Wireless Information
and stay on the page, as shown below:
4. Open the mobile phone Settings- Wi-Fi List and connect to the Wi-Fi signal started with Osmo Action.
Notes: If the mobile phone supports WLAN+/WLAN Assistant, disable the WLAN+/WLAN Assistant to
prevent the mobile phone system from switching to Wi-Fi automatically.
5. Launch DJI Mimo. After the device is identified, go to Camera View.
Why APP can not be installed in Android Phone?
1. Go to the mobile phone's "System Settings" and find "Installing an Unknown Application". Enable the
"Allow application installation from this source" switch.
2. Check the mobile phone's internal storage, and clear its cache. The remaining memory must be
greater than 2GB.
3. If the "Installing an Unknown Application" setting has been enabled, ask the customer to back up the
photos and videos. Uninstall the earlier version of the app and then restart the mobile phone. Download
and install the app from the DJI official website. For example, when a Google Pixel 3 (Android 12) is being
used, the mobile phone needs to allow the built-in browser (such as Chrome or other browser apps) to
install an unknown app.
4. If the Mimo app cannot be installed from the browser, try to find the APK file of the DJI Mimo in the
File Manager for installation. (Alternatively, re-download the installation package, and move it to the
device's internal storage root directly for installation.)
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