VTech ErisTerminal VSP845G User Manual
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VTech ErisTerminal VSP845G User Manual

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Summary of Contents for VTech ErisTerminal VSP845G

  • Page 1 ErisTerminal SIP Deskset ® VSP845G User Guide...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Important Safety Information ..................8 If the product does not operate normally by following the operating instructions. Adjust only those Important Safety Information ..................8 SELV (Safety Extra Low Voltage) compliance ..............13 Cleaning ...........................13 Setting up the phone ..................... 14 Delivery Content ......................14 Attaching and detaching the footstand ................14 Attaching for desktop placement ................14...
  • Page 3 Display layout ........................31 In idle mode .......................31 When the phone is active ...................33 Settings ..........................33 Phone settings ......................33 Settings available in administrator mode ............35 Settings available in user mode ................36 Display settings ......................37 Adjusting backlight and contrast on the phone's displays .......37 Adjusting font size on the phone's function key display ........38 Adjusting display settings for connected VSP08s ..........38 The phone's web interface ..................41...
  • Page 4 Importing/Exporting Directory ...................54 External directories ......................LDAP ..........................Contacts ......................... Using the phone ......................55 Making calls ........................55 Selecting identity for current outgoing call ..............55 Using different audio devices ..................55 Handset ......................55 Headset ......................55 Speakerphone ....................55 Handset or headset and casing speaker ............55 Using different dialing methods .................56 Auto dial ......................56 Redialing ......................56...
  • Page 5 Turning off call forwarding ..................71 Turning forwarding of all calls on/off with a programmable function key ....72 Configuring the function keys ..................73 Function keys on VTech phones ..................73 Programming the function keys ..................74 Settings on the phone ....................74 Settings on the web interface ..................75 Selected examples for function key programming ............75...
  • Page 6 Hiding my caller ID ......................92 Rejecting anonymous calls ....................93 Number guessing ......................93 Speed dial ........................94 Software update ......................95 Manual update ........................95 Auto provisioning ......................95 Troubleshooting ......................96 Reboot ..........................96 Hard reboot ........................96 Reset to factory values ....................96 Appendix 1 - Display Symbols and Icons ................ 98 Symbols found in the function key line ................98 Display indications ......................100 Appendix 2 - Status Messages ..................101...
  • Page 7 Introduction Congratulations on your purchase of this VTech product. Before using this product, please read "Important Safety Information" on page 7 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our website at businessphones.vtech.com...

  • Page 8: Important Safety Information

    VSP845G User Manual Safety, Disposal, Cleaning of Product mportant Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual. A lways follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
  • Page 9 VSP845G User Manual Safety, Disposal, Cleaning of Product controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. E.
  • Page 10 14. Débranchez cet appareil de la prise de courant et communiquez avec le département de service à la clientèle de VTech dans les cas suivants: A. Lorsque le cordon d’alimentation est endommagé ou écorché. B. Si du liquide a été échappé dans l’appareil.
  • Page 11 VSP845G User Manual Safety, Disposal, Cleaning of Product C. Si l’appareil a été exposé à une source d’humidité telle que la pluie ou l’eau. D. Si l’appareil ne fonctionne pas normalement en suivant les directives du guide. N’ajustez que les commandes couvertes dans le guide d’utilisation, car un mauvais réglage de celles-ci peut être à...

  • Page 12: Selv (Safety Extra Low Voltage) Compliance

    VSP845G User Manual Safety, Disposal, Cleaning of Product FCC part 15 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 13: Setting Up The Phone

    VSP845G User Manual Setting up the Phone etting up the phone elivery Content Quick - Base phone unit Start Guide - Footstand - Handset - Handset cord - Ethernet cable - Quick Start Guide ttaching and detaching the footstand The footstand can be attached in two different positions, depending on whether the phone will be placed on a desk or mounted on a wall.

  • Page 14: Attaching For Wall Mounting

    VSP845G User Manual Setting up the Phone Fig. 3 Attaching for wall mounting See "Appendix 3 - Wall Mounting" on page 11. Detaching Lightly press the snap-fits of the footstand inwards (Fig. 1) and, at the same time, tilt the footstand backwards and lift it from its anchorage in the mounting holes (Fig.

  • Page 15: Adjusting The Display Angle

    VSP845G User Manual Setting up the Phone 1. Slide the plastic tab from the cradle (Fig. 2) 2. Rotate the tab 180°. 3. Slide the tab back into the cradle (Fig. 3). The wall mounting instructions are attached at "Appendix 3 - Wall Mounting" on page 12. djusting the display angle The phone is delivered with the display aligned with the casing.

  • Page 16: Connecting The Phone

    If PoE not available - power adapter not included in delivery The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is not available in your network, with the separately available 5V DC VTech power adapter, model number VSP-PWR2000.

  • Page 17: Connecting A Headset

    Connect the VTech EHS to the connector labeled " ". For more information on how to connect the VTech EHS Advanced and the headset, please refer to the Quick Start Guide of the VTech EHS Advanced that came with the device.

  • Page 18: Initializing And Registering The Phone

    "Identities/accounts" on page 75. Initialization VTech phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize. Note: Normally the initialization is completely automatic, using DHCP. If the phone cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP? If your network...
  • Page 19 VSP845G User Manual Setting up the Phone Fig. 3 Fig. 4 ◦ Press to move up or down the list one item at a time. When all time zones are shown (Fig. 3 and 4), you also have the option to jump to the beginning of the next time zone by pressing the function key underneath ◦...

  • Page 20: What To Do If Initialization And Registration Are Unsuccessful

    What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the VTech phone during the initialization and registration process. This data is entered on the web interface of the phone. Contact your network system administrator or your VoIP provider for more information.

  • Page 21: Getting To Know Your Phone

    Status informati on (call forwarding acti ve, passwords not set, missed calls, etc.) or, if no status info, to show URL of the phone's web interface and VTech's web address Press the functi on key underneath the display symbol to acti vate the functi on, open the list etc.
  • Page 22 VSP845G User Manual Getting to Know Your Phone Audio control keys Adjusti ng the volume ◦ of the ringer when the phone is idle or ringing ◦ of the handset/casing loudspeaker when in a call Mute/unmute microphone Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone. Headset mode on/off Navigation keys •...

  • Page 23: Led Indicators

    VSP845G User Manual Getting to Know Your Phone ED indicators Call indicator The bright-red LED situated at the top of the display indicates incoming, ongoing, held, and missed calls. It will • Blinking rapidly when a call is coming in •...

  • Page 24: Hard Keys

    VSP845G User Manual Getting to Know Your Phone ard keys Context-sensitive, programmable function keys These function keys can be programmed on the Function Keys page of the phone's web interface with a number of key events; these functions will then be available when the phone is in idle mode. For more information, see "Configuring the function keys"...

  • Page 25: Freely Programmable Function Keys With Leds

    VSP845G User Manual Getting to Know Your Phone Turn "do not disturb" (DND) mode on and off for all identities registered on the phone (Fig. 1). If you want to turn on DND for one or more, but not all of the identities (Fig. 2), use the identity settings on the phone's web user interface.

  • Page 26: Function Key Page Of Phone's Web Interface

    VSP845G User Manual Getting to Know Your Phone Page 1 Page 2 Page 3 Page 4 M NO WXY Z Fig. 1 - Page 1 visible on function key screen Fig. 2 Function key page of phone's web interface For more information on opening and using the phone's web interface, see page 37. The location of the freely programmable function keys on the phone's web interface corresponds to the location on the left and right side of the phone's function key screen.

  • Page 27: Alphanumeric Keypad

    VSP845G User Manual Getting to Know Your Phone When expansion modules are connected to the phone, they will also be shown on the function key page of the phone's web interface, below the phone's function keys and above the Apply button. Fig.

  • Page 28: Entering Numerals, Letters, Special Characters, And Symbols

    VSP845G User Manual Getting to Know Your Phone Entering numerals, letters, special characters, and symbols When entering letters and special characters, pause briefly after each character until the cursor has moved forward so that you won't overwrite the last character you entered. Pausing is not necessary when entering numerals.

  • Page 29: In Idle Mode

    VSP845G User Manual Getting to Know Your Phone In idle mode In idle mode, the display presents the following information: Info bar/status line • When there are no status messages or if they have been deleted until the next reboot: Date and time. •...

  • Page 30: When The Phone Is Active

    VSP845G User Manual Getting to Know Your Phone For information on configuring new identities or modifying existing ones, see "Identities/accounts" on page Function key line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol.

  • Page 31: Phone Settings

    VSP845G User Manual Getting to Know Your Phone Phone settings Press to open the settings menu on the display. To open submenus and settings, press their number on the alphanumeric keypad or scroll to the setting and press Settings available in administrator mode All settings of the phone menu and on the phone's web interface are accessible.

  • Page 32: Settings Available In User Mode

    VSP845G User Manual Getting to Know Your Phone Settings available in user mode 1 Preferences 2 Call Features 3 Identi ty 4 Maintenance 5 Informati on 1 Select Outgoing 1 Language 1 Security 1 Status info Call forwarding identi ty 1 Administrator 2 Date &...

  • Page 33: Display Settings

    VSP845G User Manual Getting to Know Your Phone Display settings Backlight and contrast on the displays of the phone and on the displays of any connected expansion modules can be adjusted separately for the times when the phone is active and when the phone is idle. Lowering backlight intensity lowers the energy consumption of the devices.
  • Page 34 VSP845G User Manual Getting to Know Your Phone • Contrast. The contrast on the phone's main display and on the second display, i.e. the function-key screen, is adjusted separately. 1. Press 2. Press 1 Preferences (see Fig. 1 on page 33). 3.

  • Page 35: Adjusting Display Settings For Connected Vsp08S

    VSP845G User Manual Getting to Know Your Phone Adjusting display settings for connected VSP08s The intensity of the displays' backlight and the font size of the function key labels is adjusted separately for the phone and the connected VSP08 expansion modules. Lowering backlight intensity lowers the energy consumption of the devices.
  • Page 36 VSP845G User Manual Getting to Know Your Phone 7. Press to save the setting and to return to the Expansion modules menu (Fig. 15). Fig. 13 Fig. 14 • Intensity of backlight. The setting is applied to all VSP08 expansion modules connected to the phone. 1.

  • Page 37: The Phone's Web Interface

    VSP845G User Manual Getting to Know Your Phone The phone's web interface Opening the web interface: See page 38. Firmware versions below 8.7.4 When the web interface is opened for the first time upon initialization, you will see the Security page. We urge you to set administrator and HTTP passwords to protect your phone from remote attacks.

  • Page 38: Opening The Web Interface

    VSP845G User Manual Getting to Know Your Phone Note: If you do not replace the default administrator password by an individual one, an unauthorized third party with access to the phone could set an administrator password unknown to you. In such a case, you would no longer be able to switch from user mode to administrator mode.

  • Page 39: Web Settings Overriding Manual Phone Settings

    VSP845G User Manual Getting to Know Your Phone Note: Any changes you make will not take effect until you click on "Apply". Changes will be lost if you open another page of the web interface or if you close the web interface without first clicking on "Apply".

  • Page 40: User Mode/Administrator Mode

    Getting to Know Your Phone ser mode/administrator mode VTech phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
  • Page 41 VSP845G User Manual Getting to Know Your Phone Fig. 3 Fig. 4...

  • Page 42: Directories

    VSP845G User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold up to 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply" and "Save", depending on your firmware version.

  • Page 43: Contact Types

    VSP845G User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.

  • Page 44: Adding/Editing Entries On The Phone

    VSP845G User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press 3. Enter the Telephone Number and press 4. Enter the First Name and press 5. Enter the Last Name and press Note: Entering a First Name and Last Name is optional.

  • Page 45: Deleting An Entry

    VSP845G User Manual Directories b. In some cases, you will see the prompt screen where you can enter or modify text. Edit the data, if necessary, and press to save your changes. See also "Entering numerals, letters, special characters, and symbols" on page 43. In other cases, you will see a screen with a list of values you can select, or a question asking you to confirm yes/no.

  • Page 46: Editing An Entry

    VSP845G User Manual Directories ◦ Info area: The data entered in the textfields will be displayed when the entry is opened on the phone. The data can be used to sort entries by group, name, organization, etc., and can be edited on the phone. "Group"...

  • Page 47: Deleting Entry On Web Interface

    VSP845G User Manual Directories number of Jane Smith's landline will be added to the directory. Click on in Jane Smith's line (Fig. 1, above). The data is shown in "Add or Edit" area (Fig. 2). Fig. 2 Fig. 3 Enter the phone number in the text field of "Number" (Fig. 3). Select "fixed"...

  • Page 48: Dialing From Phone Directory

    VSP845G User Manual Directories ◦ Deleting one of the phone numbers. Click on in the line of a phone number subentry to delete that subentry, but keeping the master record and all other subentries. Dialing from phone directory To dial, click on the phone symbol on the right side of the line with the phone number.

  • Page 49: External Directories

    VSP845G User Manual Directories A preview feature is available when importing CSV files for the phone book. Assign the four possible data types (name, number, contact type, outgoing identity) to the columns in the preview representing those kinds of data. If you want to delete the existing phone book before importing, click on the radio button on for the Delete whole directory before setting.
  • Page 50 VSP845G User Manual Directories 4. Click on Apply and Save. To dial a contact on the phone, enter the first letter of the name you are searching for. Type more letters if the name shown isn‘t the right one, or scroll through the list. Press to dial.

  • Page 51: Using The Phone

    VSP845G User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.

  • Page 52: Using Different Dialing Methods

    VSP845G User Manual Using the Phone Using different dialing methods Auto dial Note: The default setting is off. In administrator mode, the setting can be enabled on the Advanced Settings page, Behavior tab, Phone Behavior section, Auto Dial setting by selecting a time span in seconds from the drop-down menu.

  • Page 53: Speed Dialing

    Call completion Note: This function depends on whether it is available in your network or not. On VTech phones call completion means that when a called number is busy or not available, you can have your phone call you back as soon as the dialed number is not busy anymore or available again.

  • Page 54: Number Guessing (Auto Completion)

    VSP845G User Manual Using the Phone When the number becomes available, you will see it announced on the display (Fig. 5) and hear a double beep if you are in a call. Fig. 5 • Press to dial. • Press to turn off call completion for this call.

  • Page 55: Call Pick-Up From Another Extension

    VSP845G User Manual Using the Phone If you want to be alerted acoustically by a single long beep, whenever the phone accepts an incoming call, you need to change another default setting on the phones's web interface from off to on: Preferences page > Auto Answer section >...

  • Page 56: Active Calls

    VSP845G User Manual Using the Phone Fig. 1 Fig. 2 Fig. 3 Fig. 4 Fig. 5 When a call is waiting, you have the following options: • Press the blinking line key of the call waiting to put your current call on hold and to accept the second call without knowing who is calling (Fig.

  • Page 57: Holding Multiple Calls

    VSP845G User Manual Using the Phone ◦ By the slowly blinking line key. ◦ By the slowly blinking call indication LED. You can now: ◦ transfer the held call blindly or with prior announcement - see "Transferring calls" on page 54. ◦...

  • Page 58: Conference Screen Navigation

    VSP845G User Manual Using the Phone 2. Call the second intended participant and put him or her on hold. Fig. 1 3. Press to start the conference. Conference screen navigation Your input on the phone's keys will affect the caller/callee(s) or the entire conference shown in the contact area of the display.

  • Page 59: Attended Transfer

    VSP845G User Manual Using the Phone ◦ Announcing the call to the third party first, to make sure the call is welcome and will be accepted: Attended transfer; ◦ Transferring the call unannounced: Blind transfer. There will be no feedback on whether the third party is available and/or picking up the call.
  • Page 60 VSP845G User Manual Using the Phone Fig. 4 Fig. 5 Fig. 6 To transfer your active call while a call is waiting (Fig. 4), as indicated by the symbol in the lower right corner, press . The "Transfer party" screen appears on the display (Fig. 5). Pressing any number key will open the dial screen (Fig.

  • Page 61: Terminating Calls

    VSP845G User Manual Using the Phone erminating calls • When using the handset: Place the handset in the cradle or press • When using speakerphone or a headset: Press issed Calls Missed calls are indicated by the call LED (steady light) and by the text "Missed:" and the number of missed calls in the status line (Fig.

  • Page 62: Call Lists

    VSP845G User Manual Using the Phone all lists Three call lists of missed, dialed, and received calls are stored on the phone. They contain the number, time and date, and duration of the calls. If the memory allotted to storing the call lists is full, the oldest ones will be overwritten.

  • Page 63: Rejecting Or Redirecting Incoming Calls

    VSP845G User Manual Using the Phone Press to add the caller/callee to the phone's directory. See "Editing existing entry" on page 44 for information on adding a name and other data to the new directory entry. Press to delete the call. ejecting or redirecting incoming calls This includes manual and automatic rejection and redirection and rejection of anonymous calls.

  • Page 64: Rejecting Anonymous Calls

    VSP845G User Manual Using the Phone Rejecting anonymous calls With this setting you can have your phone reject calls from phones that are blocking or not transmitting their numbers. Please note: Calls from analog phone connections without caller ID will, most likely, be received as anonymous calls.

  • Page 65: Call Forwarding

    VSP845G User Manual Using the Phone all forwarding The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface. For further information on using the web interface for these settings, see "Call forwarding"...

  • Page 66: Turning Off Call Forwarding

    VSP845G User Manual Using the Phone The status line and the status info screen will indicate that call forwarding is turned on and the number incoming calls will be forwarded to. Fig. 1 Fig. 2 Fig. 3 Note: Call forwarding is indicated in the status line, which can display only one message at a time;...

  • Page 67: Turning Forwarding Of All Calls On/Off With A Programmable Function Key

    VSP845G User Manual Using the Phone Turning forwarding of all calls on/off with a programmable function key Turning call forwarding on NOTE: Call forwarding is set for each configured identity separately. When the setting is done on the phone, it applies to the identity selected as outgoing identity. 1.

  • Page 68: Configuring The Function Keys

    VTech has therefore designed the function keys to be programmable, even the preprogrammed "hard keys" whose default function is printed on them.

  • Page 69: Programming The Function Keys

    VSP845G User Manual Configuring the Function Keys For example: If you have programmed key P2 to speed dial a specific number and you want to use configured identity 2 to call that number, select configured identity 2 from the drop-down menu of P2's "Context".

  • Page 70: Settings On The Web Interface

    VSP845G User Manual Configuring the Function Keys Fig. 1 Fig. 2 Fig. 3 Fig. 4 Fig. 5 Fig. 6 Example setting: Page 1, key 1, functionality on key: extension, extension number: 294, label text: Marketing Fig. 7 Settings on the web interface 1.

  • Page 71: Example 1, Extension Monitoring And Call Pick-Up

    VSP845G User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension registered at the same registrar, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦...

  • Page 72: Example 2, Extension Monitoring And Call Pick-Up On Vsp08 Expansion Module

    VSP845G User Manual Configuring the Function Keys Example 2, Extension monitoring and call pick-up on VSP08 expansion module • All functions available on the freely programmable LED function keys of the phone are available on the connected VSP08. • The prerequisites are the same as those for the LED function keys on the phone. See "Example 1, Extension monitoring and call pick-up"...

  • Page 73: Example 3, Speed Dialing

    VSP845G User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the Speed Dial page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs on the phone or a connected expansion module.

  • Page 74: Example 4, Changing Setting Of Context-Sensitive Key

    VSP845G User Manual Configuring the Function Keys Example 4, Changing setting of context-sensitive key You can select a different key event to be available on the four keys under the display when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc.

  • Page 75: Customizing The Phone Settings

    The phone supports up to four accounts or "phone numbers" with one or more providers or within an office or organization network. On VTech phones these accounts or phone numbers are called "identities". Note: If your phone is part of an office network, you may need to contact your administrator to configure new or change existing identities, as this can only be done when the phone is running in administrator mode and when the PBX settings allow it.
  • Page 76 VSP845G User Manual Customizing the Phone Settings On the web interface Open the web interface and click on an identity in the menu on the left. The configuration window for that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP, NAT, and RTP pages, click on the respective tab;...

  • Page 77: Assigning Ringtones

    VSP845G User Manual Customizing the Phone Settings Assigning ringtones The phone has 10 built-in ringtones that can be assigned to identities, group types, and the contact type "VIP". It is also possible to download a custom melody. When an incoming call to an identity is ringing, the phone will play the ringtone assigned to that identity, unless it is a call from a VIP or a group with a distinctive ringer of their own.

  • Page 78: Date

    VSP845G User Manual Customizing the Phone Settings Fig. 5 Fig. 6 Date • Phone settings. 1. Press > 1 Preferences > 2 Date & Time (see Fig. 1, above). 2. In administrator mode, press 2 (in user mode, press 1) to change U.S. date format from [On] to [Off] (Fig.

  • Page 79: Time Zone

    VSP845G User Manual Customizing the Phone Settings ime zone Note: The time zone setting is accessible in administrator mode only. The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone.

  • Page 80: Language Settings Of Phone And Web Interface

    VSP845G User Manual Customizing the Phone Settings anguage settings of phone and web interface The language used on the phone can be changed on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only. Phone language Setting on the phone 1.

  • Page 81: Dial Tones

    VSP845G User Manual Customizing the Phone Settings ial tones Different dial tones for different countries! Select yours on the phone or on the web interface. Setting on the phone 1. Press > 1 Preferences > 3 Audio > 1 Tone Scheme. 2.
  • Page 82 VSP845G User Manual Customizing the Phone Settings After timeout When a call starts ringing, the phone will wait for the number of seconds specified as "call forwarding time". If the call has not been accepted by the end of this time period, it is forwarded to the number of the phone, extension, or mailbox specified as this function's target When a call starts ringing, the phone will wait for the number of seconds specified as "call forwarding time".

  • Page 83: Call Completion

    On VTech phones, call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".

  • Page 84: Call Waiting

    VSP845G User Manual Customizing the Phone Settings all waiting Default setting: When in a call, another call coming in is announced visually in the status line and acoustically by a double beep. See "Call waiting" on page 55 on how to use this feature. Available settings: ◦...

  • Page 85: Rejecting Anonymous Calls

    VSP845G User Manual Customizing the Phone Settings Setting on the web interface 1. Open Preferences page > Privacy Settings section > Suppress own number (CLIP/CLIR). 2. Select the radio button Hide. 3. Click on "Apply" and "Save". ejecting anonymous calls With this setting you will not receive calls from phones whose number is not shown on your display.

  • Page 86: Speed Dial

    VSP845G User Manual Customizing the Phone Settings Setting on the web interface 1. Open Advanced Settings page > Behavior tab > Phone Behavior section > Number Guessing. 2. Select the radio button "on". 3. Type the minimum number of digits in the text field of "Number Guessing Minimum Length". 4.

  • Page 87: Software Update

    VSP845G User Manual Software Update oftware update anual update 1. Open a web browser and visit https://businessphones.vtech.com. 2. Point to Products and click SIP Phones. 3. Click VSP800 Series. 4. Scroll down the page and click the ErisTerminal® SIP Deskset VSP845G link.

  • Page 88: Troubleshooting

    VSP845G User Manual Troubleshooting roubleshooting eboot In user mode 1. Press 2. Press 4 Maintenance. 3. Press 2 Reboot. 4. When asked whether to "Reboot?", press 5. Wait for the idle screen to reappear. In administrator mode 1. Press 2. Press 5 Maintenance. 3.

  • Page 89: Appendix 1 - Display Symbols And Icons

    Forwarding all calls (turning on/turning off) CFwd NoFwd Presence signaling on/off Presen Retrieving messages from mailbox Retr. Settings menu Settin Directory Dir. URL of the phone's web interface and VTech's web address Help Redial (dialed calls) Redial Received calls A.Cal. Missed calls Mis.C. Favorites Fav.
  • Page 90 VSP845G User Manual Appendix 1 Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc. Confirming a selection or an action Terminating/canceling an action and returning to the previous screen Cancel Switching input mode to lower case letters...

  • Page 91: Display Indications

    VSP845G User Manual Appendix 1 isplay indications On activity Outgoing call ringing Incoming call ringing Connected (single connection or conference) Holding call Call being held by other party On idle screen Outgoing identity • The current outgoing identity is indicated by the black phone symbol. When you call someone, this is your identity for the call.

  • Page 92: Appendix 2 - Status Messages

    VSP845G User Manual Appendix 2 ppendix 2 - Status Messages Whenever there is a current message concerning the status of the phone, the function key will be available. Press the function key or, if it not available, > 6 Information > 1 Status Info) to open the "Status info" screen. Additionally, some status messages will also be displayed in the status bar;...

  • Page 93: Appendix 3 - Wall Mounting

    VSP845G User Manual Appendix 3 ppendix 3 - Wall Mounting The four screws and two screw anchors/molly bolts/wall plugs appropriate for your type of wall are not included in the delivery. ø max ø max 8 mm 4.5 mm (0.315") (0.177") Distance to wall ∼...
  • Page 94 VSP845G User Manual Appendix 3 Fig. 3 4. The slots on the footstand for the various cables can also be used when the phone is mounted on the wall. After connecting the phone, form the cables into loops and gently press the long ends into the slots on the footstand.

  • Page 95: Appendix 4 - Programmable Functions

    VSP845G User Manual Appendix 4 ppendix 4 - Programmable Functions Following is a brief description of the function key settings available on the Function keys page of the phone's web interface. reely programmable functions Action URL Action URLs are basically HTTP GET Requests that allow the phone to interact with web server applications.
  • Page 96 VSP845G User Manual Appendix 4 DTMF This funcion allows the specification of arbitrary key sequences (allowed digits: "0-9", "*", "#", "A-D" and flash: "!") which will be sent via DTMF when this key is pressed during an active call. Extension This function key allows showing the status (idle, ringing, held call, busy) of another extension on the key's LED.
  • Page 97 VSP845G User Manual Appendix 4 Line Default setting for all freely programmable function keys. Incoming calls will go to the first free "line" key, and outgoing calls will use the first free line key. Line keys can be used to make outgoing calls with the identity selected from a particular key's "Context"...

  • Page 98: Key Events

    VSP845G User Manual Appendix 4 Starcode Making SIP calls without audiovisual indication on the phone user interface (PUI). Examples for using this feature: • Controlling settings on the PBX with dedicated keys that turn PBX functions on and off. The available functions must have been set on the PBX and they must be accessible from the phone, typically by dialing a star code.
  • Page 99 Firmware version 8 and higher: Displays the URL of the phone's web interface and the URL to the VTech web page. The IP address, MAC address, and firmware version can be found in the phone menu: Settings > Information > 2 System Information.
  • Page 100 VSP845G User Manual Appendix 4 Transfer Transfering the active call or an incoming call that you do not want to pick up. See the article Transfering calls in the chapter Using the phone. Pressing the key will put the "Enter number" screen on the display. Enter the number and press to complete the transfer.
  • Page 101 VTECH COMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008. VTech is a registered trademark of VTech Holdings Limited. Copyright © 2018 for VTECH COMMUNICATIONS LTD. All rights reserved.

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