Ricoh MP 171F Operating Instructions Manual
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Ricoh MP 171F Operating Instructions Manual

Ricoh MP 171F Operating Instructions Manual

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Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information
in "About This Machine" before using the machine.
When the Machine Does Not Operate As Wanted
1
Troubleshooting When Using the Copy Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Clearing Misfeeds
6
Appendix
7
Operating Instructions
Troubleshooting

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Summary of Contents for Ricoh MP 171F

  • Page 1 Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Clearing Misfeeds Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine"...

  • Page 3: Documentation For This Machine

    Documentation for This Machine About This Machine ..........................Troubleshooting (This manual) ....................... Copy Reference ............................. Using the various copier functions ......................Changing the default settings of the copier functions, and related information ........Facsimile Reference ............................Sending and receiving faxes ........................

  • Page 4: Table Of Contents

    TABLE OF CONTENTS Documentation for This Machine........................1 Manuals for This Machine..........................5 Notice..................................7 Important.................................7 How to Read This Manual..........................8 Symbols................................8 Name of Major Item............................8 Notes................................9 Laws and Regulations............................10 Legal Prohibition............................10 1. When the Machine Does Not Operate As Wanted Indicators................................11 Panel Tone................................12 When the Function Status Indicator Lights Up in Red..................13 When You Have Problems Operating the Machine..................15 When a Job Is Not Performed.........................19...
  • Page 5 4. Troubleshooting When Using the Printer Function Messages Displayed When Installing the Printer Driver................55 Windows 2000............................55 Windows XP Professional or Windows Server 2003/2003 R2.............55 Windows XP Home Edition.........................56 Windows Vista.............................56 Windows Server 2008..........................57 If USB Connection Fails...........................58 Messages Displayed When Using the Printer Function.................59 Status Messages............................59 Alert Messages............................60 Printing the Error Log............................61...
  • Page 6 7. Appendix Trademarks...............................97 INDEX ................................99...

  • Page 7: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before you use this machine. Refer to the manuals that are relevant to what you want to do with the machine. • Media differ according to manual. • The printed and electronic versions of a manual have the same contents. •...
  • Page 8 • Enable SSL (Secure Sockets Layer) Encryption. • Change the user name and password of the administrator using Web Image Monitor. For details, see "Setting Up the Machine", Security Reference. Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication.

  • Page 9: Notice

    Notice Important In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. For good copy quality, the supplier recommends that you use genuine toner from the supplier. The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

  • Page 10: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

  • Page 11: Notes

    Notes Contents of this manual are subject to change without prior notice. Two kinds of size notation are employed in this manual. With this machine refer to the metric version. Some illustrations in this manual might be slightly different from the machine. Certain options might not be available in some countries.

  • Page 12: Laws And Regulations

    Laws and Regulations Legal Prohibition Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive.

  • Page 13: When The Machine Does Not Operate As Wanted

    1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section describes the indicators light up when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures.

  • Page 14: Panel Tone

    1. When the Machine Does Not Operate As Wanted Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning Cause Single short beep.

  • Page 15: When The Function Status Indicator Lights Up In Red

    When the Function Status Indicator Lights Up in Red When the Function Status Indicator Lights Up in When a function key is lit in red, press the corresponding function key. Then, follow the instructions displayed on the control panel. If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to "Messages Displayed"...
  • Page 16 1. When the Machine Does Not Operate As Wanted • p.21 "Messages Displayed When Using the Copy Function" • p.34 "Messages Displayed When Using the Facsimile Function" • p.59 "Messages Displayed When Using the Printer Function" • p.82 "Messages Displayed When Using the Scanner Function"...

  • Page 17: When You Have Problems Operating The Machine

    When You Have Problems Operating the Machine When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution Although the copier screen Functions other than the Wait a little longer.
  • Page 18 1. When the Machine Does Not Operate As Wanted Problem Cause Solution Nothing happens when the The main power switch is Turn on the main power switch. operation switch is turned on. turned off. "Please wait." appears. This message appears when Wait for a while.
  • Page 19 When You Have Problems Operating the Machine Problem Cause Solution "Temperature Alert. Turn The temperature inside the Locate the machine in an environment main power off, adjust room machine is too high or too where the temperature remains between temp. and wait a while before low.
  • Page 20 1. When the Machine Does Not Operate As Wanted Problem Cause Solution Cannot print in duplex mode. You have selected a tray that Select a paper tray in [Tray Paper is set to [Off] for duplex Settings] under [System Settings], and printing in [Tray Paper then press the [OK] key.

  • Page 21: When A Job Is Not Performed

    When a Job Is Not Performed When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used by another function. Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
  • Page 22 1. When the Machine Does Not Operate As Wanted BQP001S *1 You can scan a document once the preceding job documents are all scanned. *2 During parallel reception, any subsequent job is suspended until reception is completed. • If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in "Print Priority".

  • Page 23: Troubleshooting When Using The Copy Function

    2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. Messages Displayed When Using the Copy Function This section describes the machine's main messages. If other messages appear, follow the instructions they contain.
  • Page 24 2. Troubleshooting When Using the Copy Function Message Cause Solution "Cannot dup. copy this size." Duplex mode does not Duplex mode supports the following support the selected paper paper sizes: A4 , B5 JIS , 8 ×14 size. ×13, 8 ×11 , 8 ×14 ×13 , 16K .

  • Page 25: When You Cannot Make Clear Copies

    When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density settings. See "Adjusting Copy Image Density", Copy Reference Copies contain blots or are...
  • Page 26 2. Troubleshooting When Using the Copy Function Problem Cause Solution Copies are dirty. Use of non-recommended Use manufacturer-genuine toner. toner can result in loss of print Contact your service representative. quality and other problems. The reverse side of an original Image density is too high.
  • Page 27 When You Cannot Make Clear Copies Problem Cause Solution Images appear only partially. The paper is damp. • Do not install the machine in areas that are susceptible to low temperatures. • Use paper that has been stored in the recommended temperature and humidity condition.

  • Page 28: When You Cannot Make Copies As Wanted

    2. Troubleshooting When Using the Copy Function When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unsatisfactory copy results. Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded Load paper only as high as the upper exceeds the capacity of the limit markings on the side fences of the machine.
  • Page 29 When You Cannot Make Copies As Wanted Problem Cause Solution Copy paper becomes The paper is too thin. Use recommended paper. See creased. "Recommended Paper Sizes and Types", About This Machine You cannot combine several Selected functions cannot be Check the combination of functions and functions.
  • Page 30 2. Troubleshooting When Using the Copy Function Combine Problem Cause Solution When using "Combine", You specified a reproduction When you specify a reproduction ratio parts of the image are not ratio that does not match the using Manual Paper Select mode, make copied.

  • Page 31: When Memory Is Full

    When You Cannot Make Copies As Wanted Problem Cause Solution Copies are not in correct You placed the originals in When placing a stack of originals in the order. the incorrect order. ADF, the last page should be on the bottom.
  • Page 32 2. Troubleshooting When Using the Copy Function...

  • Page 33: Troubleshooting When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume This section describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. On Hook Mode Heard when the [On Hook Dial] key is pressed.
  • Page 34 3. Troubleshooting When Using the Facsimile Function Select [General Settings/Adjust] using [ ] or [ ], and then press the [OK] key. Select [Adjust Sound Volume] using [ ] or [ ], and then press the [OK] key. Select the item you want to adjust using [ ] or [ ], and then press the [OK] key. Select the volume using [ ] or [ ], and then press the [OK] key.
  • Page 35 Adjusting the Volume • You can also adjust the On Hook volume when you press the [On Hook Dial] key. See "On Hook Dial", Facsimile Reference • If the extended security function prevents you from changing this setting, contact the administrator. •...

  • Page 36: Messages Displayed When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function Messages Displayed When Using the Facsimile Function This section describes the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution "Authentication failed." Wrong login user name or Confirm correct login user name or password.
  • Page 37 Messages Displayed When Using the Facsimile Function Message Cause Solution "Check whether there are Registering of user name is • In [Fax Features], under [IP-Fax any network problems." rejected by SIP server. Settings], select [SIP Settings], and then check "SIP Server IP Address" [13-17] and "SIP User Name"...
  • Page 38 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are In [Effective Protocol], the IP • In [System Settings], under any network problems." address is not enabled, or an [Interface Settings], select incorrect IP address has been [Network], and then check "IPv4"...
  • Page 39 Messages Displayed When Using the Facsimile Function Message Cause Solution "Check whether there are Cannot find the DNS server, • In [System Settings], under any network problems." SMTP server or folder for [Interface Settings], select forwarding. [Network], and then check the [14-01] DNS server is correctly programmed.
  • Page 40 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are E-mail transmission was • In [System Settings], under [File any network problems." refused by SMTP Transfer], select [SMTP authentication, POP before Authentication], [POP before [14-09] SMTP authentication or login SMTP], or [Fax E-mail Account], authentication of the computer and then check that "User Name"...
  • Page 41 Messages Displayed When Using the Facsimile Function Message Cause Solution "Check whether there are Neither the machine's nor the • In [System Settings], under [File any network problems." administrator's e-mail address Transfer], select [Fax E-mail is registered. Account], and then check that [14-33] "Email Address"...
  • Page 42 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are No machine e-mail address is • In [System Settings], under [File any network problems." programmed. Transfer], select [Fax E-mail Account], and then check that [15-03] "User Name" and "Password" are correctly programmed.
  • Page 43 Messages Displayed When Using the Facsimile Function Message Cause Solution "Check whether there are Cannot find the DNS server or • In [System Settings], under any network problems." POP3/IMAP4 server. [Interface Settings], check the IP address of the DNS Server is [15-11] correctly programmed.
  • Page 44 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are Cannot log on to the POP3/ • In [System Settings], under [File any network problems." IMAP4 server. Transfer], select [Fax E-mail Account], and then check that [15-12] "User Name"...
  • Page 45 Messages Displayed When Using the Facsimile Function Message Cause Solution "Exceeded max. number of The number of search results Search again after changing the search search results which can be has exceeded the maximum conditions. displayed. Max.: nnn" number of items that can be displayed.
  • Page 46 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Some page(s) are near The first page of the document The original's blank side might have blank. To cancel, press the is almost blank. been scanned. Be sure to place your Stop."...

  • Page 47: When You Cannot Send Or Receive Fax Messages As Wanted

    When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. Transmission/Reception Problem Cause Solution Both transmission and The modular cord may be Make sure the modular cord is correctly reception are impossible.
  • Page 48 3. Troubleshooting When Using the Facsimile Function Problem Cause Solution Cannot cancel a Memory The document is being sent or Press the [Clear/Stop] key. See Transmission. it is in standby. "Canceling a Transmission", Facsimile Reference Cannot cancel an Immediate Press the [Clear/Stop] key. See Transmission.
  • Page 49 When You Cannot Send or Receive Fax Messages As Wanted Problem Cause Solution Reception is impossible, but The toner has run out. Replace the toner bottle. See "Replacing transmission is Toner", About This Machine possible. Reception is possible, but The terminal adaptor setting is Check the setting.
  • Page 50 3. Troubleshooting When Using the Facsimile Function Problem Cause Solution Misfeeds occur frequently. The copy paper is wrinkled or Use recommended paper only and be has been folded/creased. sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types"...
  • Page 51 When You Cannot Send or Receive Fax Messages As Wanted Problem Cause Solution The image is too dark or too Using toner bottles not Use only toner bottles recommended by light. recommended by the the supplier. supplier or refilling the toner bottle may degrade the print quality or cause a malfunction.

  • Page 52: When Memory Is Full

    3. Troubleshooting When Using the Facsimile Function Problem Cause Solution Other fax machine's name is When a destination is Use ASCII characters (for example: a-z, not correctly printed or programmed in the Address 0- 9). displayed. Book using SmartDeviceMonitor for Admin or Web Image Monitor, in some languages, the programmed destination...
  • Page 53 When You Cannot Send or Receive Fax Messages As Wanted Message Cause Solution "Memory is full. Cannot scan The memory is full. If you press [Exit], the machine returns to more. Transmission will be standby mode and starts transmitting the stopped."...

  • Page 54: If An Error Report Is Printed

    3. Troubleshooting When Using the Facsimile Function If an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original.

  • Page 55: Turning Off The Main Power / In The Event Of Power Failure

    Turning Off the Main Power / In the Event of Power Failure Turning Off the Main Power / In the Event of Power Failure The following notes concern power failure and turning off the machine. • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). •...

  • Page 56: When An Error Occurs Using Internet Fax

    3. Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message.

  • Page 57: Troubleshooting When Using The Printer Function

    4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. Messages Displayed When Installing the Printer Driver This section describes what to do if a message appears when installing the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run.

  • Page 58: Windows Xp Home Edition

    4. Troubleshooting When Using the Printer Function Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(PCL6 or PCL5E or PS) \XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit. Specify a port.

  • Page 59: Windows Server 2008

    Messages Displayed When Installing the Printer Driver • Available ports vary according to your Windows operating system or the type of interface. For details, see "Preparing the Machine", Printer Reference Windows Server 2008 This section describes the procedure under Windows Server 2008. On the [Start] menu, click [Control Panel].

  • Page 60: If Usb Connection Fails

    4. Troubleshooting When Using the Printer Function If USB Connection Fails This section describes how to troubleshoot a problem related to USB connections. Problem Cause Solution The machine is not The USB cable is not Disconnect the USB cable, and then turn automatically recognized.

  • Page 61: Messages Displayed When Using The Printer Function

    Messages Displayed When Using the Printer Function Messages Displayed When Using the Printer Function This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Status Messages This section describes the machine status messages.

  • Page 62: Alert Messages

    4. Troubleshooting When Using the Printer Function Alert Messages This section describes the machine alert messages. • Before turning the main power off, see "Turning On/Off the Power", About This Machine Message Cause Solution "Authentication failed." • The login user name or •...

  • Page 63: Printing The Error Log

    Messages Displayed When Using the Printer Function Message Cause Solution "Paper Tray is in use." The specified paper tray is in Wait until the other function has finished use by another function, such using the specified paper tray. as the copier function. "Parallel I/F Error"...
  • Page 64 4. Troubleshooting When Using the Printer Function Press the [User Tools/Counter] key. BQP009S Select [Printer Features] using [ ] or [ ], and then press the [OK] key. Select [List/Test Print] using [ ] or [ ], and then press the [OK] key. Select [Error Log] using [ ] or [ ], and then press the [OK] key.

  • Page 65: When You Cannot Print

    When You Cannot Print When You Cannot Print This section describes what to do if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine.
  • Page 66 4. Troubleshooting When Using the Printer Function Problem Cause Solution Printing does not start. If an extended wireless LAN To check signal status, press the [User is used, failure to print might Tools/Counter] key, and then select result from a weak wireless [System Settings] using [ ] or [ ].

  • Page 67: When The Data In Indicator Does Not Light Up Or Flash

    When You Cannot Print Problem Cause Solution Data In indicator does not If the Data In indicator is unlit • When the machine is connected to light up or flash. or not flashing even after the a computer via a cable, check the print job starts, the machine computer print port settings are has not received the data.
  • Page 68 4. Troubleshooting When Using the Printer Function 3. Click the [Ports] tab. 4. In the [Print to the following port(s)] list, confirm the correct port is selected. For Windows XP Professional or Windows Server 2003/2003 R2 1. Click the [Start] button, and then click [Printers and Faxes]. 2.

  • Page 69: Other Printing Problems

    Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. When you cannot print clearly Problem Cause Solution The print on the entire page is The paper is damp.
  • Page 70 4. Troubleshooting When Using the Printer Function Problem Cause Solution Printed images contain blots Printing on coarse paper or Use supplier-recommended paper. See or are patchy. treated paper can result in "Recommended Paper Sizes and faint print image. Types", About This Machine Printed images contain blots The paper is damp.
  • Page 71 Other Printing Problems Problem Cause Solution The image is too dark or too The paper is loaded reverse Before printing on special paper, check light. side up. its surface carefully. Printing on non-print surfaces reduces print quality and can damage the machine's internal components.
  • Page 72 4. Troubleshooting When Using the Printer Function Problem Cause Solution Paper is not fed from the When you are using a • PCL 5e selected tray. Windows operating system, On the printer driver's [Paper] tab, printer driver settings override in the [Input Tray:] list, select the those set using the display desired input tray.
  • Page 73 Other Printing Problems Problem Cause Solution Some characters are not The correct printer driver • PCL 5e printed or appear strange. settings are not made. On the [Print Quality] tab, select [600 dpi] in the [Resolution] area. • PCL 6 •...
  • Page 74 4. Troubleshooting When Using the Printer Function Problem Cause Solution Image position differs from The correct page layout • PCL 5e the display. settings are not made. On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size. •...
  • Page 75 Other Printing Problems Problem Cause Solution Misfeeds occur frequently. The copy paper is wrinkled or Use recommended paper only and be has been folded/creased. sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types"...
  • Page 76 4. Troubleshooting When Using the Printer Function Problem Cause Solution There is considerable delay Processing time depends on If the Data In indicator is blinking, data between the print start data volume. High volume has been received by the machine. Wait instruction and actual data, such as graphics-heavy for a while.
  • Page 77 Other Printing Problems Problem Cause Solution Solid lines are printed as Dither patterns do not match. Make the following settings with the broken lines. printer driver: • Only when using PostScript 3 Change the [Dithering] setting in the [Print Quality] on the [Detailed Settings] tab.
  • Page 78 4. Troubleshooting When Using the Printer Function Problem Cause Solution Duplex printing is Duplex printing cannot be When using duplex printing, make malfunctioning. done with paper set in the settings to use paper from a tray other bypass tray. than the bypass tray. Duplex printing is You have loaded thick paper, Specify another paper type.

  • Page 79: Troubleshooting When Using The Scanner Function

    5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution...
  • Page 80 5. Troubleshooting When Using the Scanner Function Problem Cause Solution The scanned image contains If you scan originals using Scanning at a higher resolution may white spaces. functions other than the reduce the margins. network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified...

  • Page 81: When You Cannot Send Scanned Files

    When You Cannot Send Scanned Files When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems related to network delivery and sending e-mail. When You Cannot Browse the Network to Send a Scan File This section describes likely causes of and possible solutions for the network browsing failing to operate when files are sent.

  • Page 82: When S/Mime Cannot Be Used

    5. Troubleshooting When Using the Scanner Function Problem Cause Solution Cannot use the network The network delivery function Specify it correctly. See "Network delivery function. setting is not correct. Settings Required to Use the Network Delivery Scanner", Network and System Settings Guide When S/MIME Cannot Be Used This section describes likely causes of and possible solutions for S/MIME-related problems.

  • Page 83: Operations Are Not Possible When Messages Are Displayed

    When You Cannot Send Scanned Files Problem Cause Solution The WSD scanner function Scan Profile is not set on the client Set Scan Profile. For details about cannot be used. computer. how to do this, see "Creating a New Scan Profile", Scanner Reference The WSD scanner function The [Take no action] setting has...

  • Page 84: Messages Displayed When Using The Scanner Function

    5. Troubleshooting When Using the Scanner Function Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for error messages that may appear on the machine's control panel and the client computer. Messages Displayed on the Control Panel When Using the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel.
  • Page 85 Messages Displayed When Using the Scanner Function Message Cause Solution "Cannot start scanning. The Scan Profile might be Check the Scan Profile configuration. Check the setting(s) on the incorrectly configured. PC." "Cannot write on memory The memory device is Replace the memory device. device because remain.
  • Page 86 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Connection has failed. The correct network settings • Check the network settings of the Check settings and check are not made. client computer. Scanned File Status." • Check that components such as the LAN cable are connected properly.
  • Page 87 Messages Displayed When Using the Scanner Function Message Cause Solution "Exceeded max. data The scanned data exceeded Specify the scan size and resolution capacity Check resolution maximum data capacity. again. Note that it may not be possible and Start." to scan very large originals at a high resolution.
  • Page 88 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Exceeded max. pg. per file. The scan could not be Reduce the number of documents to be Press [Write] to wrt. scanned completed because the written to the memory device and try data to mem.
  • Page 89 Messages Displayed When Using the Scanner Function Message Cause Solution "Only one memory device Another memory device was Remove the extra memory device. Only can be used in one time. inserted while the following one memory device can be inserted at a Remove all other media to message was displayed: time.
  • Page 90 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Some destinations cannot If you have selected multiple Using Web Image Monitor, check the receive encrypted files. destinations including file encryption settings for all Sending to these destinations destinations for which destinations.

  • Page 91: Messages Displayed On The Client Computer

    Messages Displayed When Using the Scanner Function Message Cause Solution "You do not have privileges to Privileges to use this function. Contact the administrator. use this function." Messages Displayed on the Client Computer This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.
  • Page 92 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Cannot find "XXX" scanner The machine is not connected • Check the previously used scanner used for the previous scan. to the network correctly. is connected to the network "YYY" will be used instead." correctly.
  • Page 93 Messages Displayed When Using the Scanner Function Message Cause Solution "Error has occurred in the The application-specified • Check whether the scanning scanner." scan conditions have settings made with the application exceeded the setting range of exceed the setting range of the the machine.
  • Page 94 5. Troubleshooting When Using the Scanner Function Message Cause Solution "No response from the The network is crowded. Wait for a while, and then try to scanner." reconnect. "Scanner is not available on The TWAIN scanner function Contact your service representative. the specified device."...

  • Page 95: Clearing Misfeeds

    6. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section describes how to remove jammed paper. • If two paper tray units (options) are installed, do not pull out more than one tray at a time when you are changing or replenishing paper or resolving paper jams.

  • Page 96: When A Is Displayed

    6. Clearing Misfeeds BQP004S When A is displayed BQP005S...

  • Page 97: When P Is Displayed

    Removing Jammed Paper When P is displayed BQP003S When Y1 is displayed BQP006S...

  • Page 98: When Y2 Is Displayed

    6. Clearing Misfeeds When Y2 is displayed BQP007S...
  • Page 99 7. Appendix Trademarks Adobe, Acrobat, Acrobat Reader, PostScript, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple and TrueType are trademarks of Apple Inc., registered in the U.S. and other countries. ®...
  • Page 100 7. Appendix ® ® Microsoft Windows Server 2003 R2 Standard Edition ® ® Microsoft Windows Server 2003 R2 Enterprise Edition ® ® Microsoft Windows Server 2003 R2 Datacenter Edition • The product names of Windows Server 2008 are as follows: ®...
  • Page 101 INDEX Adjusting the volume..........Manuals for this machine........Alert Messages............Memory is full............Messages displayed......21, 34, 59, 82 Messages displayed on the client computer..Cannot browse the network to send a scan file..Messages displayed on the control panel when ................
  • Page 102 Transmission/Reception........Turning off the main power / In the event of power failure..............TWAIN..............TWAIN driver cannot be started......When A is displayed..........When Memory Is Full........29, 50 When P is displayed..........When paper is not fed properly......When S/MIME cannot be used......When the data in indicator does not light up or flash ................
  • Page 103 Copyright © 2008...
  • Page 104 Type for MP 171F/Aficio MP 171F Type for MP 171SPF/Aficio MP 171SPF D069-6854...

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