Hiboy ECOM 14 - Electric Scooter Manual
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Hiboy ECOM 14 - Electric Scooter Manual

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Table of Contents
Contents
Hiboy ECOM 14 - Electric Scooter Manual

Package Contents


Please check package contents carefully, if anything is missing or damaged, please contact Hiboy customer service for support: support@hiboy.com

Product Overview

Product Overview

  1. display screen
  2. bell
  3. throttle
  4. brake lever
  5. adjustable heigh point
  6. T-tube
  7. folding lock
  8. headlight
  9. front fork
  10. front fender
  11. inflation inlet
  12. front wheel
  13. drum brake
  14. disc brake device
  15. battery
  1. frame
  2. motor
  3. charging port
  4. kickstand
  5. taillight

Recommended tire pressure: 35-45 PSL (240-310 kpa)


Do not use the electric scooter for the first time until you have inflated the tires to the correct PSI. Failure to do so may damage your electric scooter and void your warranty.

Screen Display

Screen Display

Gear Mode
Click and button to adjust Gear Mode (0Gear(0MPH),1Gear(9MPH),2Gear(16MPH),3Gear(22MPH))

Item Name (Press power button to switch item name)
O DO:Total mileage display // Trip: Single time range display // VOL:Current Voltage // Time: Single riding time//

Throttle: Press throttle to accelerate

Battery Display
Each battery bar represents 25% power, when the battery is below 25%, the battery needs to be charged.

Setting Screen

Setting Screen

Hold down the up or down key to enter the setting screen

  1. Press the power button to switch the P1 // P2 // P5
  2. P1 adjust the screen brightness
  3. P2 switch to Mile or KM
  4. P5 adjust the Cruise Control Press up or down to switch whatever you choose P1, P2 or P5

Assembly and Set up

Before you begin: Remove contents from box. Remove the separators that protect the components from damage during shipping. Inspect the contents of the box for scratches in the paint, dents, or kinked cables that may have occurred during shipping. Because the electric scooter was partially assembled and packed at the factory, there should not be any problems, even if the box has a few scars or dents.

MAKE SURE POWER SWITCH IS TURNED "OFF" BEFORE CONDUCTING ANY ASSEMBLY OR MAINTENANCE PROCEDURES. Hiboy recommends assembly by an adult with experience in bicycle mechanics.

Unfold the Scooter

Open the folding lock

Attaching the Handlebars

Required Tools: 5 mm Allen Wrench (included)

  1. Loosen the screw on Top of T-tube
  2. Put the handle bar on(the thread part should be in the middle)
  1. Tighten the screw

    Note:Please lock the brake cables with the black latch on the T-tube (to prevent the cables clutter)

Attaching the Front Wheel

Required Tools: 16mm Wrenches*2(Included)

  1. Remove axle nuts (A) and washers (B) from the axle bolt (C)
  2. Pull axle bolt(C) out of the front fork
  3. Discard the black latch(D)
  4. The drum brake is aligned with the middle of the front wheel

    Note: the drum brake cable should be placed in the front fender connecting rod
  5. Insert the front wheel into the front fork
  6. Insert the axle bolt (C) into the middle hole of drum brake, tighten the axle nuts (A) and washers (B) on two sides

Charging

Open the rubber cover

Insert the charger plug in

Fill and fix the rubber plug after the charging

Your scooter will be fully charged when the LED light on the charger changes from red (charging) to green (fully charged) After a period of full charge, it will automatically cut off the charging. Even so, we still don't recommend to charge your scooter for a long time. Do not connect the charger if the charging port is wet. Cover the charging port when not use.

Riding Basics

Brake
Check the brake for proper function. When you squeeze the brake lever, the brake should provide positive braking action. Make sure brake is not rubbing when the lever is released. When you apply the brake with the throttle on/engaged, the brake cut-off switch should cut power to the motor.

Wheels
Periodically inspect the wheels for excessive wear.

Tires
Periodically inspect the tires for excess wear and replace as needed. Regularly check the tire pressure and inflate as needed.

Frame, Fork and Handlebars
Check for cracks or broken connections. Although broken frames are rare, it is possible for an aggressive rider to run into a curb or object and wreck, bend or break a frame. Get in the habit of inspecting your scooter on a regular basis.

Hardware/Loose Parts
Before every ride, check all parts, such as nuts, bolts, fasteners, etc., to ensure they are secure and assembled correctly. There should not be any unusual rattles or sounds from loose parts or broken components. If you cannot solve the abnormal sound problem, please contact Hiboy after-sales team immediately. Our email is support@hiboy.com.

Safety Gear
Always wear proper protective equipment, such as an approved safety helmet (with chin strap securely buckled), elbow pads, and kneepads. A helmet may be legally required by local law or regulation in your area. A long-sleeved shirt and long pants are recommended. Always wear shoes and keep shoelaces tied and out of the way of the wheels and motor and drive system. NEVER RIDE BAREFOOTED OR IN SANDALS.

Laws and Regulations
Always check and obey any local laws or regulations.

Insurance
Do not assume that your existing insurance policies necessarily provide coverage for product use. Check with your insurance company for information regarding insurance.

Storage
Prolonged exposure to UV rays, rain and the elements may damage the enclosure materials, store indoors when not in use.

Safety Instructions

cautionDo not ride in the rain.

cautionLook out for doors, elevators and other overhead obstacles.

cautionKeep your speed between 3.1-6.2 mph when you ride through speed bumps, elevator door sills, bumpy roads or other uneven surfaces. Slightly bend your knee to better adjust mentioned surfaces.

cautionDo not accelerate when you go downhill.

caution Do not press the throttle when you're walking alongside the scooter.

caution Do not hang bags or other heavy stuff on the handlebar.

caution Always steer clear of obstacles.

caution Keep both feet on the deck all time.

Dangerous Actions(No Attempting!)

dangerDo not ride in traffic lanes or residential areas where vehicles and pedestrians are both allowed.

dangerDo not turn the handlebar violently during high-speed riding.

dangerDo not ride with anyone else, including children.

dangerDo not keep your hands away from handlebar.

dangerDo not keep your feet on the rear mudguard.

dangerDo not try riding up or down stairs, and jumping over obstacles.

Safety Reminder

  • This electric scooter is a leisure device. But once they're in a public area, they'll be seen as vehicles, subjecting to any risks faced by vehicles. For your safety, please follow instructions in the manual and traffic laws and regulations set forth by government and regulatory agencies. (Pour votre sécurité, veuillez suivre les instructions contenues dans le manuel et les lois sur la circulation et les règlements énoncés par les organismes gouvernementaux et réglementaires).
  • At the same time, you should understand that risks cannot be entirely avoided as others may violate traffic regulations and drive incautiously, and you're exposed to road accidents just as when you're walking or biking. The faster the scooter is, the longer it takes to stop. On a smooth surface, the scooter may slip, lose balance, and even result in a fall. Thus it is crucial that you use caution, keep proper speed and distance, especially so when you're unfamiliar with the place.
  • Respect pedestrians' Right of Way. Try not to startle them while driving, especially children. When you ride from behind pedestrians, ring your bell to give them a heads-up and slow your scooter to pass from their left (applicable to countries where vehicles drive on the right). When you ride across pedestrians, keep to the right at a low speed. When you drive across pedestrains, keep the lowest speed or getting off the vehicle.
  • Closely follow the safety instructions in the manual especially in the countries that lack relevant laws and regulations regarding electric scooters. Hiboy shall not be liable for any financial losses, physical injuries, accidents, legal disputes and other interest conflicts resulted from actions that violate user instructions.
  • Do not lend your scooter to whoever doesn't know the operations. And when you do lend it to yourfriends, please take the responsibility to ensure he/she knows the operation and wears the safety gear.
  • Check the scooter before every use. When you note loosen parts, low battery alerts, excessive wear, strange sounds, malfunctions and other abnormal conditions, stop riding immediately and call for professional support.
  • Devices are not intended for use at elevations greater than 2000 m above sea level Prolonged Exposure to UV Rays, Rain and the Elements May Damage the Enclosure Materials, Store Indoors When Not in Use.

  • Risk of Fire – No User Serviceable Parts.
  • AVERTISSEMENT - Risque d'incendie - Aucune des pièces ne peut être réparée par l'utilisateur.

Daily Care and Maintenance

Cleaning and storage

If you see stains on the scooter's body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a toothbrush, then wipe them off with a damp cloth. If you see scratches on plastic parts, use sandpaper or other abrasive materials to polish them.

Notes: do not clean the scooter with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the scooter with a high-pressure water spray. During cleaning, make sure that the scooter's turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems.

When the scooter's not in use, keep it indoors where it is dry and cool. Do not put it outdoors for long time. Excessive sunlight, overheating and overcooling accelerate tire aging and compromise the scooter and the battery pack's lifespan.


Battery maintenance

  1. Use original battery packs, use of other models or brands may bring about safety issues;
  2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery damage or even injuries and deaths;
  3. Use original power adapter to avoid potential damage or fire;
  4. Mishandling of used batteries may do tremendous harm to the environment. To protect natural environment, please follow local regulations to properly dispose used batteries;
  5. After every use, fully charge the battery to prolong its lifespan.

Do not place the battery in an environment where the ambient temperature is higher than 104°F or lower than 14°F (e.g., do not leave the scooter or the battery pack in a car under direct sunlight for an extended time). Do not throw the battery pack into fire as it may lead to battery failure, battery overheating, and even another fire. If the scooter is expected to be left idle for more than 30 days, please fully charge the battery and place it in a dry and cool place. Keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty.

Always charge before exhausting the battery to prolong the battery's lifespan. The battery pack performs better at normal temperature, and poor when it is below 32°F. For instance, when it is below -4°F, the riding range is only half or less at normal state. When the temperature rises, the riding range restores.

The damage caused by prolonged no charge is irreversible and is beyond limited warranty. Once the damage is done, the battery can not be recharged.

Specifications

ECOM14 Item Electric Scooter
Dimensions Tire 14 inch
Weight Unfolded(Length x Width x Height) 55.7*22.4*47.2inch(141.5*57*120cm)
Net Weight 57.1lbs(25.9kg)
Riding
requirements		 Load 220 lbs(100kg)
Recommended Age 16-50 Years old


Main Parameters		 Max Speed 22 Mph(km/h)
Max Range 31 Mile
Max Slope 15%
Charge Temperature 32-113 F
Discharge Temperature -68-140 F

Battery Pack		 IP Rating IPX4
Voltage 48V
Max. Charging Voltage 54.6V
Capacity 10Ah
Wheel Motor
 Nominal Power Max Power 350W 450W
Output Current 2A
Charging adapter

 Output Power Input Voltage 50/60HZ 100-240V&50/60HZ
Output Voltage 54.6V DC
Charging Time 5-6hours

Instructions of Seat&Basket Assembly(Option)

Attaching the Seat Cushion

Required Tools: 10mm Wrenches(Included)

  1. Unscrew nuts(E) under the seat cushion
  2. Aim for the holes in the seat
  1. Tighten the nuts(E)

Adjusting the Height of the Seat

  1. Loosen the knob to left
  2. Pull the knob out
  3. You can adjust the height of the seat
  4. Tighten the knob to right

Attaching the Basket

Required Tools: 3mm Allen Wrench(Included)

  1. Unfold the basket


    the basket will pop out, please press on the edge before opening the buckle
  2. Tighten the screws(F)


    Do not exceed weight limit of 33 lb (15 kg) on luggage rack.

Disassemble the Seat and Frame of Basket

Required Tools: 4mm Allen Wrench(Included)

  1. Unscrew the screws with the required tools.

Need Help? Please search "Hiboy us" on Youtube website to find our Channel. You can watch the Installation video of ECOM 14. Or contact Hiboy after-sale team by email: support@hiboy.com.

Question & Answer

  1. Is there any necessary information need to be included before contacting with Hiboy Support Team?
    A: Yes, if you need any support from Hiboy, please contact us at support@hiboy.com, and please always include your order number, correct model No., descriptions of the problem, pictures, and videos that can show details about the issue in the email, thanks.
  2. My scooter can't be turned on, what can I do?
    A: First please make sure you are not turning on the scooter during charging, because for safety consideration, we have set the scooter can't be turned on during charging. Second please make sure the scooter has been charged for a while to have enough battery to support it can be turned on, otherwise please contact us at support@hiboy.com for further support.
  3. I can't charge my scooter, what's the problem?
    A: Please note if the scooter is charging, then the led on the charger will show red color, if the scooter is fully charged, then the led on the charger will show green color.
    So please help to verify if the charger is defective first: Plug the charger into the socket but not connecting to scooter, if the charger led is NOT on or it is NOT green color, then it means the charger is defective.
    If the charger is not defective, please contact us at support@hiboy.com for further support.
  4. What if the E-Scooter arrived missing accessory or broken part?
    A: Please take a photo and send to Hiboy Support Team's email: support@hiboy.com, Hiboy Support Team will reply you soon and send correct accessory or part replacement.
  5. How to attach the seat?
    A: Please refer to the assembly steps in this manual, and you can also search for "how to assemble Hiboy seat" on Google, and then you can find some Youtube tutorial videos.
  6. Is that possible to replace some components for example the rear fender?
    A: Yes, please take a photo and send to Hiboy Support Team's email: support@hiboy.com, Hiboy Support Team will reply you soon.
  7. My scooter is stolen, can you help me?
    A: I'm sorry we can't track on the location or serial number of the scooter, please call the local policeman and ask them for help.
  8. I have written several emails to support@hiboy.com, but no responses received, why?
    A: Our Hiboy Support Team will reply to you within 1 working day, if you didn't receive any reply from us, please also kindly check your spam box, and add support@hiboy.com on your whitelist to make sure our reply is not blocked. In addition, you can also contact us on the platform where you purchased the scooter for example Amazon chat box, leave message on hiboy.com website, eBay chat box...etc.
  9. Why the speed can't reach 22/23 mph?
    A: Within 220 lbs weight and ride on flat road can reach 22/23 mph speed easily. The Max speed is affected by many factors. The battery status, rider weight and road situation will also influence the max speed.
  10. Why the max distance is lower than advertised max distance?
    A: Please note the max distance is measured when it is no wind and at 77°F, the scooter's fully charged to ride at a even speed of 11.4 mph (18.4 km/h) on a at surface with a load of 165 pounds (75 kg). The real battery life vary with different factors of the load, humidity, wind speed and operation habits...etc.
  11. Can I ride the scooter in the rainy days?
    A: Kindly note the scooter waterproof level is IPX4, we don't suggest you to ride it in the rainy days.
  12. Is there any caution for storing the scooter if I need to go out for a long time vacation?
    A: Please make sure the scooter is stored in a dry & cool place, do not put it outdoors for long time, and if the scooter is expected to be left idle for more than 30 days, please fully charge the battery, keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty.

Trouble shooting

Error code Error description Solution

E1

 Motor Hall Error Need to check if the motor hall cables are connecting well first, if any cable is not connecting well, re-connect it and see if the E1 error disappears; After re-connecting the haul cables and E1 still exists, then need to replace the motor.

E2

 Brake Error Check whether the contact switches of the left and right brake bars cannot return to the position. If they cannot return to the position, please replace the brake bars.
(Brake handle fault will only be detected when starting up)

E3

 There is problem for the communication between the top display and controller inside the frame Need to replace the top display PCB and the display-controller connection cable

E4

 Over current protection, when E4 appears, both electronic brake and throttle will stop working Normally the E4 will disappear automatically after cool down the scooter for a while, if the E4 continues to show up frequently, then need to replace the controller

E5

 Low voltage protection, when the battery voltage is lower than 30V, it will show up E5 First charge the scooter and see if E5 disappears, if E5 doesn't disappear after charging, then need to replace the battery

E6

 There is problem for the communication between the top display and controller inside the frame Check whether THE communication assembly line between the top display and the controller is loose or the communication line is torn off.
Replace the controller and the top display

E8

 Controller Error Need to replace the controller

E9

 Motor Stuck Error Turn the motor wheel by hand to see if the motor is stuck. If the motor is stuck, replace the motor with a new one.

Contact Us

Contact us if you experience issues relating to riding, maintenance and safety, or errors/faults with your Hiboy ECOM14 E-mail Service: support@hiboy.com

@Hiboy_Official

HiboyUS

@HiboyUS

www.hiboy.com

Documents / Resources

References

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Hiboy ECOM 14 - Electric Scooter Manual

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