Hiboy VE1 PRO - Electric Scooter Manual

Package Contents

1. bearing
2. long bearing bush

3, 6. mousing-hook
4, 7. flat washer

5. short bearing bush

8. nut

Please check package contents carefully, if anything is missing or damaged, please contact Hiboy customer service for support: support@hiboy.com

Product Overview

1. display screen
2. bell
3. throttle
4. brake lever
5. adjustable heigh point
6. T-tube
7. folding lock
8. headlight
9. front fork
10. front fender
11. inflation inlet
12. front wheel
13. reflective piece
14. disc brake pads
15. disc brake device
16. battery
17. frame
18. motor
19. charging port
20. kickstand
21. taillight

:Height range(39.37-47.24inch) The vertical distance from the ground to the handle bar
Recommended tire pressure: 35-45 PSL (240-310 kpa)

Screen Display

Gear Mode
Click " " and " " button to adjust Gear Mode 1Gear (8MPH), 2Gear (16MPH), 3Gear (23MPH)

Item Name
ODO:Total mileage display // DIS:Single time range display // VOL:Voltage (Press power button to switch item name)
Throttle: Press throttle to accelerate

Battery Display
Each battery bar represents 20% power, when the battery is below 20%, the battery needs to be charged

Assembly and Set up

Before you begin: Remove contents from box. Remove the separators that protect the components from damage during shipping. Inspect the contents of the box for scratches in the paint, dents, or kinked cables that may have occurred during shipping. Because the electric scooter was partially assembled and packed at the factory, there should not be any problems, even if the box has a few scars or dents.
MAKE SURE POWER SWITCH IS TURNED "OFF" BEFORE CONDUCTING ANY ASSEMBLY OR MAINTENANCE PROCEDURES.
Hiboy recommends assembly by an adult with experience in bicycle mechanics.

Unfold the scooter(Open the folding lock)
Attaching the Handlebars
Required Tools: 5 mm Allen Wrench (included)

1. Loosen the screw on Top of T-tube
2. Put the handle bar on (the thread part should be in the middle)
3. Tighten the screw

Note: The Angle of handle can be adjusted according to personal habit during installation.

Tighten the Rod of Rear Fender
Required Tools: 3 mm Allen Wrench (included)

1. Loosen the screw on rear wheel (See image)
   
2. Align the rod with the hole
3. Tighten the screw

Attaching the headlight
Required Tools: 2 mm Allen Wrench (included)

1. Loosen the screw on headlight
2. Align the headlight with the hole on the top of front fork
3. Tighten the Screw

Attaching the Front Fender
Required Tools: 5 mm Allen Wrench, 10 mm Wrench (included)

1. Loosen the screw on Top of T-tube
2. Align the hole on the front fender with the hole in the middle of front fork
3. Tighten the Screw

Attaching the Front Wheel (See Image A1,A2)
Required Tools: Two(2) 16 mm Wrenches (included)

1. Put the bearing into the front wheel
2. Put the short bearing bush on the wheel side (with Disc Brake Pads) (See image A1)
   
3. Put the long bearing bush on the other wheel side (without Disc Brake Pads) (See image A2)
   
4. Attaching the front wheel under the front fork, the Disc Brake pads shouldbe inserted into the Disc Brake device
5. Put the mousing-hook on the each side of bearing (The hook part should hook the corresponding holes on the two sides of the front fork)
6. Put the flat washer on the each side of bearing
7. Tighten the nut of each side

Tighten the Rod of Front Fender
Required Tools: 3 mm Allen Wrench (included)

1. Loosen the screw on front wheel (See image A3)
   
2. Align the rod with the hole
3. Tighten the screw

Charging

Open the rubber cover

Insert the charger plug in

Fill and fix the rubber plug after the charging

Your scooter will be fully charged when the LED light on the charger changes from red (charging) to green (fully charged).
After a period of full charge, it will automatically cut off the charging.
Even so, we still don't recommend to charge your scooter for a long time.
Do not connect the charger if the charging port is wet. Cover the charging port when not use.

Riding Basics

Brake
Check the brake for proper function. When you squeeze the brake lever, the brake should provide positive braking action. Make sure brake is not rubbing when the lever is released. When you apply the brake with the throttle on/engaged, the brake cut-off switch should cut power to the motor.

Wheels
Periodically inspect the wheels for excessive wear.

Tires
Periodically inspect the tires for excess wear and replace as needed. Regularly check the tire pressure and inflate as needed.

Frame, Fork and Handlebars
Check for cracks or broken connections. Although broken frames are rare, it is possible for an aggressive rider to run into a curb or object and wreck, bend or break a frame. Get in the habit of inspecting your scooter on a regular basis.

Hardware/Loose Parts
Before every ride, check all parts, such as nuts, bolts, fasteners, etc., to ensure they are secure and assembled correctly. There should not be any unusual rattles or sounds from loose parts or broken components. If you cannot solve the abnormal sound problem, please contact Hiboy after-sales team immediately. Our email is support@hiboy.com.

Safety Gear
Always wear proper protective equipment, such as an approved safety helmet (with chin strap securely buckled), elbow pads, and kneepads. A helmet may be legally required by local law or regulation in your area. A long-sleeved shirt and long pants are recommended. Always wear shoes and keep shoelaces tied and out of the way of the wheels and motor and drive system. NEVER RIDE BAREFOOTED OR IN SANDALS.

Laws and Regulations
Always check and obey any local laws or regulations.

Insurance
Do not assume that your existing insurance policies necessarily provide coverage for product use. Check with your insurance company for information regarding insurance.

Storage
Prolonged exposure to UV rays, rain and the elements may damage the enclosure materials, store indoors when not in use.

Daily Care and Maintenance

Cleaning and storage

If you see stains on the scooter's body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a toothbrush, then wipe them off with a damp cloth. If you see scratches on plastic parts, use sandpaper or other abrasive materials to polish them.

Notes: do not clean the scooter with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the scooter with a high-pressure water spray.
During cleaning, make sure that the scooter's turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems.

When the scooter's not in use, keep it indoors where it is dry and cool. Do not put it outdoors for long time. Excessive sunlight, overheating and overcooling accelerate tire aging and compromise the scooter and the battery pack's lifespan.

Battery maintenance

1. Use original battery packs, use of other models or brands may bring about safety issues;
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery damage or even injuries and deaths;
3. Use original power adapter to avoid potential damage or fire;
4. Mishandling of used batteries may do tremendous harm to the environment. To protect natural environment, please follow local regulations to properly dispose used batteries;
5. After every use, fully charge the battery to prolong its lifespan.

Do not place the battery in an environment where the ambient temperature is higher than 104°F or lower than 14°F (e.g., do not leave the scooter or the battery pack in a car under direct sunlight for an extended time). Do not throw the battery pack into fire as it may lead to battery failure, battery overheating, and even another fire. If the scooter is expected to be left idle for more than 30 days, please fully charge the battery and place it in a dry and cool place. Keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty.
Always charge before exhausting the battery to prolong the battery's lifespan. The battery pack performs better at normal temperature, and poor when it is below 32°F. For instance, when it is below -4°F, the riding range is only half or less at normal state. When the temperature rises, the riding range restores.
The damage caused by prolonged no charge is irreversible and is beyond limited warranty. Once the damage is done, the battery can not be recharged.

Specifications

Limited Warranty Statement

HOW TO OBTAIN WARRANTY SERVICE
A Warranty Service Order must be requested from Hiboy within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Hiboy Service Team support@hiboy.com.

Question & Answer

1. Is there any necessary information need to be included before contacting with Hiboy Support Team?
   1. Yes, if you need any support from Hiboy, please contact us at support@hiboy.com, and please always include your order number, correct model No., descriptions of the problem, pictures, and videos that can show details about the issue in the email, thanks.
2. My scooter can't be turned on, what can I do?
   1. First please make sure you are not turning on the scooter during charging, because for safety consideration, we have set the scooter can't be turned on during charging. Second please make sure the scooter has been charged for a while to have enough battery to support it can be turned on, otherwise please contact us at support@hiboy.com for further support.

3. I can't charge my unit so what's the problem?

   1. Please note if the scooter is charging, then the led on the charger will show red color, if the scooter is fully charged, then the led on the charger will show green color.

So please help to verify if the charger is defective first: Plug the charger into the socket but not connecting to scooter, if the charger led is NOT on or it is NOT green color, then it means the charger is defective.
If the charger is not defective, please contact us at support@hiboy.com for further support.

4. What if the E-Scooter arrived missing accessory or broken part?
   1. Please take a photo and send to Hiboy Support Team's email: support@hiboy.com, Hiboy Support Team will reply you soon and send correct accessory or part replacement.
5. Is that possible to replace some components for example the rear fender?
   1. Yes, please take a photo and send to Hiboy Support Team's email: support@hiboy.com, Hiboy Support Team will reply you soon.

6. My product is stolen, can you help me?

   1. I'm sorry we can't track on the location or serial number of the scooter, please call the local policeman and ask them for help.
7. I have written several emails to support@hiboy.com, but no responses received, why?
   1. Our Hiboy Support Team will reply to you within 1 working day, if you didn't receive any reply from us, please also kindly check your spam box, and add support@hiboy.com on your whitelist to make sure our reply is not blocked. In addition, you can also contact us on the platform where you purchased the scooter for example Amazon chat box, leave message on hiboy.com website, eBay chat box...etc.

8. Why the speed can't reach 22/23 mph

   1. Within 220 lbs weight and ride on flat road can reach 22/23 mph speed easily. The Max speed is affected by many factors. The battery status, rider weight and road situation will also influence the max speed.
9. Why the max distance is lower than advertised max distance?
   1. Please note the max distance is measured when it is no wind and at 77°F, the scooter's fully charged to ride at a even speed of 11.4 mph (18.4 km/h) on a at surface with a load of 165 pounds (75 kg). The real battery life vary with different factors of the load, humidity, wind speed and operation habits...etc.

10. Can I ride the unit in the rainy days

    1. Kindly note the scooter waterproof level is IPX4, we don't suggest you to ride it in the rainy days.
11. Is there any caution for storing the scooter if I need to go out for a long time vacation?
    1. Please make sure the scooter is stored in a dry & cool place, do not put it outdoors for long time, and if the scooter is expected to be left idle for more than 30 days, please fully charge the battery, keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty.

Trouble shooting

Safety Instructions

Do not ride in the rain.

Keep your speed between 3.1-6.2 mph when you ride through speed bumps, elevator door sills, bumpy roads or other uneven surfaces. Slightly bend your knee to better adjust mentioned surfaces

Look out for doors, elevators and other overhead obstacles.

Do not accelerate when you go downhill.

Do not press the throttle when you're walking alongside the scooter.

Always steer clear of obstacles.

Do not hang bags or other heavy stuff on the handlebar.

Keep both feet on the deck all time.

Dangerous Actions

No Attempting!

Do not ride in traffic lanes or residential areas where vehicles and pedestrians are both allowed.

Do not turn the handlebar violently during high-speed riding

Do not ride in a ponding that is higher than 0.78 inches.

Do not ride with anyone else, including children.

Do not keep your feet on the rear mudguard.

Do not try riding up or down stairs, and jumping over obstacles

Do not keep your hands away from handlebar.

Safety Reminder

• This electric scooter is a leisure device. But once they're in a public area, they'll be seen as vehicles, subjecting to any risks faced by vehicles. For your safety, please follow instructions in the manual and traffic laws and regulations set forth by government and regulatory agencies.
• At the same time, you should understand that risks cannot be entirely avoided as others may violate traffic regulations and drive incautiously, and you're exposed to road accidents just as when you're walking or biking. The faster the scooter is, the longer it takes to stop. On a smooth surface, the scooter may slip, lose balance, and even result in a fall. Thus it is crucial that you use caution, keep proper speed and distance, especially so when you're unfamiliar with the place.
• Respect pedestrians' Right of Way. Try not to startle them while driving, especially children. When you ride from behind pedestrians, ring your bell to give them a heads-up and slow your scooter to pass from their left (applicable to countries where vehicles drive on the right). When you ride across pedestrians, keep to the right at a low speed. When you drive across pedestrains, keep the lowest speed or getting off the vehicle
• Closely follow the safety instructions in the manual especially in the countries that lack relevant laws and regulations regarding electric scooters. Hiboy shall not be liable for any financial losses, physical injuries, accidents, legal disputes and other interest conflicts resulted from actions that violate user instructions.
• Do not lend your scooter to whoever doesn't know the operations. And when you do lend it to yourfriends, please take the responsibility to ensure he/she knows the operation and wears the safety gear.
• Check the scooter before every use. When you note loosen parts, low battery alerts, excessive wear, strange sounds, malfunctions and other abnormal conditions, stop riding immediately and call for professional support.
• Devices are not intended for use at elevations greater than 2000 m above sea level Prolonged Exposure to UV Rays, Rain and the Elements May Damage the Enclosure Materials, Store Indoors When Not in Use
• 
  Risk of Fire – No User Serviceable Parts.

Contact Us

Need Help? Please search "Hiboy us" on Youtube website to find our Channel. You can watch the Installation video of VE1 PRO.
Contact us if you experience issues relating to riding, maintenance and safety, or errors/faults with your Hiboy VE1 PRO
E-mail Service: support@hiboy.com

@Hiboy_Official
@HiboyUS

HiboyUS

www.hiboy.com

Documents / Resources

References

• Electric Scooters & Electric Bike | Personal Electric Vehicles | Hiboy
• Electric Scooters & Electric Bike | Personal Electric Vehicles | Hiboy

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Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

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