Getting Support - Kodak THEATRE HD PLAYER Extended User Manual

Troubleshooting and support
Status
You can't see any of
your pictures or videos.

Getting support

Get support for your product (FAQs,
troubleshooting and repairs, Extended user
guide, product registration, downloads)
Get information on EASYSHARE Software and
the KODAK Gallery
76
Solution
Make sure:
■
Your router and computer are turned on.
■
Audio/video cables are firmly connected and power is being
supplied to the HD player and your TV.
■
For video (.mov), you have APPLE QUICKTIME 7 or later installed
on your computer (available www.apple.com).
■
Your firewall is not blocking access.
■
KODAK EASYSHARE Digital Display Software was installed on the
computer and is running. (Also, if you have a large collection of
pictures/videos, it can take some time for the software to scan
them all.)
■
Your computer is selected in Settings > Network > Content >
Content Source. If you see a yellow triangle
blocking your connection.
■
The files on your computer are in a supported format. See the
Specifications table on page 77 for supported formats.
www.kodak.com/go/HDplayersupport
www.kodak.com/go/easysharecenter
www.kodak.com/go/easysharecenter
, your firewall is