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The table below lists common problems and actions you can take If you are unable to resolve a problem, please contact your home care provider.
Problem | Possible Cause | What You Should Do |
Device Won't Turn On | Battery is depleted | Use the AC or DC power cords to operate the device (with the battery inserted) to recharge the battery If this does not resolve the problem, contact your home care provider |
Battery is not installed correctly | Remove the battery and re-install it correctly | |
Power button not pressed twice | Press the power button twice | |
Device Will Not Trigger A Pulse Of Oxygen | SimplyGo is not turned on | Press the power button twice |
Cannula tubing is kinked or twisted | Make sure the tubing is connected properly to the oxygen outlet port and that it is free of any obstruction | |
Device malfunction | Contact your home care provider | |
Oxygen Not At Full Concentration | Device is warming up | Wait 10 minutes for the device to deliver oxygen at the prescribed concentration If the condition persists, contact your home care provider |
Alarm Occurs | The device needs your attention | See the Alarm Indicators and Screen Symbols section for information about specific alarms and what you should do. |
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
Download Philips Respironics SimplyGo Troubleshooting Manual
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