Philips Brilliance 241B4 Troubleshooting Manual

Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• ‡Make sure the power cord is plugged into the power outlet and into the back of the monitor.
• First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

• ‡Make sure the computer is turned on.
• ‡Make sure the signal cable is properly connected to your computer.
• ‡Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.
• ‡The Energy Saving feature may be activated

Screen says

• ‡Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).
• ‡Check to see if the monitor cable has bent pins.
• ‡Make sure the computer is turned on.

AUTO button doesn't function

• The auto function is applicable only in VGA-Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.

Note
The Auto Function is not applicable in DVI-Digital mode as it is not necessary.

Visible signs of smoke or sparks

• ‡Do not perform any troubleshooting steps
• ‡Disconnect the monitor from mains power source immediately for safety
• ‡Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

• ‡Adjust the image position using the "Auto" function in OSD Main Controls.
• ‡Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

• ‡Adjust the image using the "Auto" function in OSD Main Controls.
• ‡Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

• ‡Adjust the image using the "Auto" function in OSD Main Controls.
• ‡Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on On-Screen Display.

An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.

• ‡Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burnin", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.
• ‡Always activate a moving screen saver program when you leave your monitor unattended.
• ‡Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.
• ‡Failure to activate a screen saver, or a periodic screen refresh application may result in severe "burn-in" or "after-image" or "ghost image" symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Image appears distorted. Text is fuzzy or blurred.

• Set the PC's display resolution to the same mode as monitor's recommended screen native resolution.

Green, red, blue, dark, and white dots appears on the screen

• The remaining dots are normal characteristic of the liquid crystal used in today's technology, Please refer the pixel policy for more detail.

The "power on" light is too strong and is disturbing

• You can adjust "power on" light using the power LED Setup in OSD main Controls.

For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative.

SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?
Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?
Ans.: If the following actions were executed, the monitor driver may need to be reinstalled.

• Changed video graphic adapter to another one
• Updated video driver
• Activities on OS, such as service pack or patch
• Run Windows Update and updated monitor and/or video driver
• Windows was booted with the monitor power off or disconnected.
• To find out, please right click My Computer and click on Properties → Hardware → Device Manager.
• If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3. After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?
Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies' web site. Install the driver. Remove SmartControl Premium, and re-install it once more.
If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?
Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies' web site. Install the driver. Remove SmartControl Premium and re-install it once more.

Q5. I forgot my PIN for Theft Deterrence Function. How can I do?
Ans: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

General FAQs

Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?
Ans.: Recommended resolution for this monitor: 1920 x 1080 @ 60 Hz.

• Unplug all cables, then connect your PC to the monitor that you used previously.
• In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 1920 x 1080 pixels.
• Open 'Advanced Properties' and set the Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920 x 1080 @ 60 Hz.
• Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.
• Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for LCD monitor?
Ans.: Recommended refresh rate in LCD monitors is 60 Hz, In case of any disturbance on screen, you can set it up to 75 Hz to see if that removes the disturbance.

Q3: What are the.inf and.icm files on the CD-ROM? How do I install the drivers (.inf and.icm)?
Ans.: These are the driver files for your monitor: Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor drivers (.inf and.icm files) or a driver disk when you first install your monitor: Follow the instructions to insert the companion CD-ROM included in this package. Monitor drivers (.inf and.icm files) will be installed automatically.

Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows^® Control Panel with the "Display properties".

Q5: What if I get lost when I am making monitor adjustments via OSD?
Ans.: Simply press the OK button, then select 'Reset' to recall all of the original factory settings.

Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions.

Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.

Q8: Can I change the color setting of my monitor?
Ans.: Yes, you can change your color setting through OSD control as the following procedures,

• Press "OK" to show the OSD (On Screen Display) menu
• Press "Down Arrow" to select the option "Color" then press "OK" to enter color setting, there are three settings as below.
  1. Color Temperature: The six settings are 5000K, 6500K, 7500K, 8200K, 9300K and 11500K. With settings in the 5000K range the panel appears "warm, with a red-white color tone", while a 11500K temperature yields "cool, bluewhite toning".
  2. sRGB: This is a standard setting for ensuring correct exchange of colors between different device (e.g. digital cameras, monitors, printers, scanners, etc).
  3. User Define: The user can choose his/her preference color setting by adjusting red, green blue color.

Note
A measurement of the color of light radiated by an object while it is being heated. This measurement is expressed in terms of absolute scale, (degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue. Neutral temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to any PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs and workstations. You may need a cable adapter to connect the monitor to your Mac system. Please contact your Philips sales representative for more information.

Q10: Are Philips LCD monitors Plug-and- Play?
Ans.: Yes, the monitors are Plug-and-Play compatible with Windows 7/Vista/XP/ NT, Mac OSX, Linux Q11: What is Image Sticking, or Image Burnin, or After Image, or Ghost Image in LCD panels? Ans.: Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "atter-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.
Always activate a moving screen saver program when you leave your monitor unattended.
Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.

Failure to activate a screen saver, or a periodic screen refresh application may result in severe "burn-in" or "after-image" or "ghost image" symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Q12: Why is my Display not showing sharp text, and is displaying jagged characters?
Ans.: Your LCD monitor works best at its native resolution of 1920 x 1080 @ 60 Hz. For best display, please use this resolution.