Customer Support & Warranty - Bioprogramming HAIRBEAURON 27D Plus CURL Instructions Manual

CUSTOMER SUPPORT & WARRANTY
ABOUT THE WARRANTY
The warranty card is inside the box. Please make sure the name of the retailer
where the product was sold, as well as the date of purchase etc. are clearly printed
on the warranty card. Carefully read the contents of the warranty and keep it in a
safe location. The original warranty is good for 6 months from date of purchase.
*Registering the device is necessary to be eligible for the extended warranty service
in the case of general household use. Registration is not necessary for devices
purchased through the Bioprogramming Club, which will automatically receive the
extended warranty period.
TROUBLESHOOTING
Please refer to the "Troubleshooting" section of this manual. Please do not attempt
to repair the device yourself. It is dangerous to repair or disassemble the device.
ABOUT REPAIR INQUIRIES
Please promptly contact the Repair Center or WEB Repair Application Center
below if a problem arises during use, or in case of a broken part, etc.
■ If your device is currently under warranty
Please provide the warranty card with the name of the retailer and the
date of purchase etc. clearly printed on the card. The device will be
repaired at no cost, as laid out in the Conditions for Repair Covered
Under Warranty.
■ If the warranty period has ended
The device may be repaired per customerʼs request, pending degree of
damage and whether repair services are available for the particular type
of device. Customers will be charged for repairs.
■ Repair fee system
Repair/maintenance fees vary per level of device. Repair/maintenance
fees include parts, technology, and shipment fees, etc. For details,
please refer to the "Repair Policy" on the Bioprogramming Club website.
WHERE TO CONTACT
WEB Repair Application Center
Available 24h (365 days)
bioprogramming-club.jp/trouble-check
Malfunction / Repair Inquiries
Repair Center
Product / Registration Inquiries
Bioprogramming
10:00 〜 17:00
bioprogramming-club.jp
〇 Please note the call center is unable to handle inquiries from overseas.
〇 It may be difficult to get through to the call center when phone lines are busy.
〇 The information above may be subject to change.
Handling of Personal Information at the Time of Inquiry
LUMIELINA, INC. and its group companies may record customerʼs personal
information and/or contents of repair inquiries, to review the companyʼs
actions in regards to the inquiry, or to confirm information. Necessary and
appropriate measures will be taken to ensure the security of personal
information, which will not be disclosed to a third party, other than for the
handling of repairs, or for another legitimate reason. Please contact the Repair
Center with inquiries/questions.
16
0120-778-277
0120-710-971
( except for weekends and holidays including New Yearʼs Day )
9:00 18:00
〜
（365 days a year）