Customer Support & Warranty - Bioprogramming HAIRBEAURON 7D Plus CURL Manual

CUSTOMER SUPPORT & WARRANTY
ABOUT THE WARRANTY
The warranty card is inside the box. Please confirm that the name of the retailer
where the product was sold, as well as the date of purchase etc. are clearly printed
on the warranty card. Carefully read the warranty and keep it in a safe place. The
original warranty is good for 6 months from the date of purchase.
*Registering the device is necessary to be eligible for the extended warranty service
in the case of general household use. Registration is not necessary for devices
purchased through the Bioprogramming Club, which will automatically receive the
extended warranty period.
TROUBLESHOOTING
Please refer to the "Troubleshooting" section of this manual. Please donʼt attempt to
repair the device yourself. It is dangerous to repair or disassemble the device.
ABOUT REPAIR INQUIRIES
If an abnormality or malfunction occurs during use, or if a part of the device
has broken, please refer to the "WEB Repair Application Center."
If you are unable to access the "WEB Repair Application Center" or if you have
any questions, contact the Repair Center below.
■ If your device is currently under warranty
Please provide the warranty card with the name of the retailer and the
date of purchase etc. clearly printed on the card. The device will be
repaired at no cost, as laid out in the Conditions for Repair Covered
Under Warranty.
■ If the warranty period has ended
Upon inspection, if it is determined that the device can be repaired,
repairs will be conducted at the customerʼs discretion, for a fee.
■ Repair fee system
Repair fees consist of technology cost, parts cost, shipment cost, COD
fee etc.
WHERE TO CONTACT
WEB Repair Application Center
Available 24h (365 days)
bioprogramming-club.jp/web-repair
Malfunction / Repair Inquiries
Repair Center
Product / Registration Inquiries
Bioprogramming
10:00 〜 17:00
bioprogramming-club.jp
* Please note that the call center is unable to handle inquiries from overseas.
* It may be difficult to get through to the call center when phone lines are busy.
* The information above may be subject to change.
Handling of Personal Information at the Time of Inquiry
LUMIELINA, INC. and its group companies may record customerʼs personal
information and/or contents of repair inquiries to review the companyʼs
action in regards to the inquiry, or to confirm information. Necessary and
appropriate measures will be taken to ensure the security of personal
information, which will not be disclosed to a third party, other then for the
handling of repairs, or for another legitimate reason. Please contact the Repair
Center with inquiries/questions.
16
0120-778-277
0120-710-971
( except for weekends and holidays including New Yearʼs Day )
9:00 18:00
〜
（365 days a year）