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Table of Contents

Dialing ............................................................................................................. 2
Dial phone number or extension ......................................................... 2
Your Phone Calling Features .................................................................... 2
Basics .......................................................................................................... 2
Change Views ...................................................................................... 2
End Calls ................................................................................................ 2
Hold Calls .............................................................................................. 2
Transfer Calls ........................................................................................ 2
Transfer Call Direct to Voicemail ..................................................... 2
Conference Calls ................................................................................. 2
Forward Calls ........................................................................................3
Intercom ..................................................................................................3
Do Not Disturb ......................................................................................3
Menu ........................................................................................................3
Redial .......................................................................................................3
Park and Unpark Calls (If Enabled) ..................................................4
Intercom Features ....................................................................................4
Broadcast Paging .................................................................................4
Intercom ..................................................................................................4
Viewing Recent Calls ...............................................................................4
View Recent Calls List .........................................................................4
Directory .....................................................................................................4
View Organization Directory .............................................................4
Busy Lamp Field (BLF) .............................................................................4
View Phone Status ...............................................................................4
Speed Dial ..............................................................................................4
Intercept Call Ringing to BLF ............................................................4
Transfer Call to BLF .............................................................................4
Line Appearances ............................................................................... 5
Contact Center Call Queues................................................................. 5
Log In to a Call Queue ....................................................................... 5
Log Out of a Call Queue .................................................................... 5
TelNet Worldwide, Inc. • telnetww.com • (800) 508-1254
After Ending a Call .............................................................................. 5
Hoteling ...................................................................................................... 5
Log In to an Open Desk Phone ....................................................... 5
Log Out of an Open Desk Phone .................................................. 5
Additional Phone Features ................................................................... 5
Muting the Microphone ..................................................................... 5
Change Volume ................................................................................... 5
Change Ringtone ................................................................................ 5
Access Voice Messages .................................................................... 6
Call Forwarding ........................................................................................ 6
Activate Call Forwarding ................................................................... 6
Deactivate Call Forwarding .............................................................. 6
Call Waiting ............................................................................................... 6
Activate Call Waiting for All Calls .................................................... 6
Deactivate Call Waiting for All Calls ............................................... 6
Cancel Call Waiting for a Single Call .............................................. 6
Speed Dial 8 (1-digit codes) .................................................................. 6
Set Up/Update Speed Dial 8 (1-Digit Codes) ................................7
Place Call Using Speed Dial 8 ..........................................................7
Speed Dial 100 (If Enabled) ....................................................................7
Place Call Using Speed Dial 100 ......................................................7
Initial Voicemail Set Up ...........................................................................7
Access Voicemail and Voice Portal .................................................... 8
From Your Own Phone ....................................................................... 8
From Another Phone Within Your Group ...................................... 8
From a Phone Outside of Your Group ........................................... 8
Voice Messaging Main Menu .................................................................... 9
"Play Message" options ......................................................................... 9
Voice Portal Main Menu ............................................................................. 9
Handset LED Indicators .............................................................................10
BTH58 Hardware ......................................................................................... 11

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Summary of Contents for Yealink T58W Pro

  • Page 1: Table Of Contents

    Yealink T58W Pro User Guide Table of Contents Change Your Agent State to Unavailable While Logged In ..5 After Ending a Call ................5 Hoteling ...................... 5 Dialing ......................2 Log In to an Open Desk Phone ............5 Dial phone number or extension ............
  • Page 2: Dialing

    Yealink T58W Pro User Guide Dialing Your Phone Calling Features Dial phone number or extension Basics Lift your handset and dial the phone number, (OR, with handset on-hook, dial number and press the green Call Change Views button). For: • Local and Long distance – dial the 10-digit phone •...
  • Page 3: Forward Calls

    Yealink T58W Pro User Guide 3. Dial the third party and press to clear screen. 4. Press Invite to add additional callers Intercom 5. Press More>Split to remove a party from the conference • To connect directly to the speakerphone of a...
  • Page 4: Park And Unpark Calls (If Enabled)

    Yealink T58W Pro User Guide beeps, then the caller automatically connects to your speakerphone. Park and Unpark Calls (If Enabled) Parking is a way to place a call on public hold so that others Viewing Recent Calls can unpark and answer the call from any phone.
  • Page 5: Line Appearances

    Yealink T58W Pro User Guide Line Appearances present their unique caller ID when making outbound calls. Additional phone configuration/setup is required. Contact • Line Appearance Keys (3 standard) can independently your system administrator for more information. handle live calls. With this optional add-on, additional...
  • Page 6: Access Voice Messages

    Yealink T58W Pro User Guide Important Note About 911: Because VoIP (Voice over Internet Protocol) service works differently than traditional phone service, VoIP E911 service may also work differently. To understand limitations and to be prepared should you need to make...
  • Page 7: Set Up/Update Speed Dial 8 (1-Digit Codes)

    Yealink T58W Pro User Guide dialed numbers Set Up/Update Speed Dial 8 (1-Digit Codes) 1. Dial 74, and listen for tone 2. Enter the 1-digit code plus the 10-digit phone number you would like assigned followed by #. (Recorded message confirms code was programmed) Place Call Using Speed Dial 8 1.
  • Page 8: Access Voicemail And Voice Portal

    Yealink T58W Pro User Guide NOTE: • Your voicemail passcode must be 6 digits in length and cannot be your phone number. Do not use weak passcodes (e.g., not sequential or repeating digits). Access Voicemail and Voice Portal From Your Own Phone 1.
  • Page 9: Voice Messaging Main Menu

    Yealink T58W Pro User Guide Voice Messaging Main Menu Listen to Messages Busy Greeting Menu No Answer Greeting Menu Extended Away Greeting Menu Compose Message Menu Delete All Messages Message Deposit Settings Menu ✱ Voice Portal Main Menu Repeat Menu “Play Message”...
  • Page 10: Handset Led Indicators

    Yealink T58W Pro User Guide Handset LED Indicators LED Status Description Solid green The handset charges fully Green for 1s The handset powers on Fast-flashing orange The handset is pairing with the phone Slowly-flashing orange The handset is reconnecting Orange for 2s...
  • Page 11: Bth58 Hardware

    Yealink T58W Pro User Guide BTH58 Hardware Item Description LED Indicator Indicates handset statuses Hookswitch Key • Answer/Reject/Hangup a call • Long press 3s to power on the handset • Long press 8s to power off the handset Mute Key...

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