HP Chromebox G4 Maintenance And Service Manual
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HP Chromebox G4 Maintenance And Service Manual

HP Chromebox G4 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Chromebox G4

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP End To access the latest user guides, go to HP Inc. under license. The terms HDMI, User License Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Grounding the work area......................................16 Recommended materials and equipment..............................16 Cleaning your computer.........................................17 Enabling HP Easy Clean (select products only) ............................17 Removing dirt and debris from your computer............................17 Cleaning your computer with a disinfectant..............................18 Caring for wood veneer (select products only) ............................19 Packaging and transporting guidelines..................................19...
  • Page 5 8 Statement of memory volatility......................................47 Current BIOS steps ...........................................47 Nonvolatile memory usage ........................................ 49 Questions and answers ........................................49 Using HP Sure Start (select products only)................................51 9 Specifications..............................................52 Computer specifications........................................52 Solid-state drive specifications ...................................... 52 10 Power cord set requirements ....................................... 54 Requirements for all countries ......................................

  • Page 6: Product Description

    Embedded MultiMedia Controller (eMMC) 5.0 64 GB PCIe®, (Non-Volatile Memory Express) NVMe®, M.2 2230/2280 solid-state drive 256 GB Wireless Wireless Local Area Network (WLAN) Intel AX211 Wi-Fi® 6E Bluetooth® 5.3 WLAN Supports Wi-Fi BIOS SAR Media card reader HP 3-in-1 Card Reader Product description...
  • Page 7 Table 1-1 Product components and their descriptions (continued) Category Description Ports USB Type-C® USB Type-A HDMI® RJ-45 (network) jack Audio-out (headphone)/audio-in (microphone) combo jack AC Smart Pin adapter plug Keyboard/pointing USB Chrome Standalone Wired Keyboard and Mouse Combo devices Power requirements Smart AC adapter (4.5 mm barrel) 90 W, power factor correction [PFC], right angle 65 W, nPFC, right angle...

  • Page 8: Components

    Components Your Chromebox features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the Chromebox. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 9 Table 2-2 Front-side components and their descriptions Component Description Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a...

  • Page 10: Rear

    Table 2-2 Front-side components and their descriptions (continued) Component Description Power button ● When the Chromebox is off, press the button briefly to turn on the Chromebox. When the Chromebox is in the Sleep state, press the ● button briefly to exit Sleep (select products only). NOTE: Chromebox has no Hibernation mode.

  • Page 11: Bottom

    Table 2-3 Rear-side components and their descriptions (continued) Component Description USB Type-C® port with HP Sleep and Charge Connects a USB device, provides data transfer, and (for select products) charges small devices when the Chromebox is on or in Sleep mode.
  • Page 12 Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-5 Service label components Component Serial number Product ID HP product name Table 2-6 Service label components Component HP product name Product ID Serial number...
  • Page 13 Table 2-7 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions where the devices have been approved for use.

  • Page 14: Illustrated Parts Catalog

    To identify the Chromebox major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 15 Table 3-1 Chromebox major component descriptions and part numbers Item Component Spare part number Top cover N57806-001 Top shield (includes wireless antenna) N57807-001 (3a) Power button board M24724-001 NOTE: The power button board spare part kit does not include the power button board cable.

  • Page 16: Miscellaneous Parts

    USB-C-to-USB-A 916838-001 USB-C-to-HDMI 2.0 935325-001 USB-C-to-DisplayPort™ 831753-001 Smart AC adapter, 7.4 mm 734734-001 HP Keyed Cable Lock, 10 mm 840158-001 HP Sure Key Cable Lock L65088-001 Mylar Kit (includes front and rear bottom Mylar shields) L20217-001 Screw Kit N57812-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker)
  • Page 17 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Israel L19362-001 For use in Italy L19364-001 For use in Japan L19365-001 For use in North America L19367-001 For use in the People's Republic of China L19368-001 For use in South Africa L19369-001...

  • Page 18: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P2 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 19: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 20: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V...

  • Page 21: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 22: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 23: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 24: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 25: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 26 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 27: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 28: I/O Side Frame

    Position the computer upside down with the rear toward you. Remove the four rubber feet (1). The rubber feet are available in the Rubber Feet Kit, spare part number L17271-001. Remove the four Phillips M2.5 × 5.0 screws (2) that secure the bottom cover to the computer. Use a case utility tool or similar thin plastic tool (1) to separate the front edge of the bottom cover (2) from the computer.

  • Page 29: Bottom Shield

    Table 5-2 I/O side frame description and part number Description Spare part number I/O side frame N57808-001 Before removing the I/O side frame, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the bottom cover (Bottom cover on page 22).

  • Page 30: Power Connector Cable

    Remove the I/O side frame (I/O side frame on page 23). Remove the bottom shield: Remove the four Phillips M2.5 × 5.0 screws (1) that secure the bottom shield to the computer. Detach the bottom shield front protective strip (2) and the bottom shield padding (3) from the bottom shield.

  • Page 31: Wlan Module

    Remove the power connector cable: Turn the bottom shield right-side up with the rear panel toward you. Remove the two Phillips M2.5 × 5.0 screws (1) that secure the power connector cable to the bottom shield. Remove the power connector cable bracket (2). The power connector cable bracket is available using spare part number M42090-001.
  • Page 32 Remove the bottom cover (Bottom cover on page 22). Remove the I/O side frame (I/O side frame on page 23). Remove the bottom shield (Bottom shield on page 24). Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the WLAN module terminals. Remove the Phillips M2.0 ×...

  • Page 33: Solid-State Drive

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. Solid-state drive To remove the solid-state drive, use this procedure and illustration. Table 5-6 Solid-state drive description and part number Description...

  • Page 34: Memory Module

    Remove the solid-state drive (2) by sliding it away from the slot at an angle. To install the solid-state drive, reverse this procedure. Memory module To remove the memory module, use this procedure and illustration. Table 5-7 Memory module description and part numbers Description Spare part number 16 GB (DDR4, 3200 GHz, 1.2 V)

  • Page 35: System Board

    Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
  • Page 36 Table 5-8 System board descriptions and part numbers Description Spare part number System board (includes the processor, RTC battery, replacement thermal material, a graphics subsystem with UMA memory, and the Chrome operating system) Intel Core i7-1365U processor N57817-001 Intel Core i5-1345U processor N57816-001 Intel Core i5-1345U processor and 64 GB of eMMC storage N57820-001...
  • Page 37 Disconnect the power button board cable (2) from the system board. Remove the four Phillips M2.5 × 5.0 screws that secure the system board to the top cover. Lift the rear edge of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it forward at an angle.

  • Page 38: Fan

    To remove the fan, use these procedures and illustrations. Table 5-9 Fan description and part number Description Spare part number Fan (includes cable) N57810-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22).
  • Page 39 Table 5-10 Heat sink description and part number Description Spare part number Heat sink (15 W, includes replacement thermal material) N57809-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the bottom cover (Bottom cover on page 22).

  • Page 40: Top Shield

    To install the heat sink, reverse this procedure. Top shield To remove the top shield, use this procedure and illustration. Table 5-11 Top shield description and part number Description Spare part number Top shield (includes wireless antenna) N57807-001 Prepare the computer for disassembly (Preparation for disassembly on page 22).

  • Page 41: Power Button Board

    Remove the top shield (3). To install the top shield, reverse this procedure. Power button board To remove the power button board, use these procedures and illustrations. Table 5-12 Power button board description and part number Description Spare part number Power button board M24724-001 Before removing the power button board, follow these steps:...
  • Page 42 To replace the power button board cable, disconnect the cable from the connector (3) on the power button board. The power button board cable is available using spare part number M42089-001. To install the power button board, reverse this procedure. Power button board...

  • Page 43: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com.

  • Page 44: Option 1: Recovering Using An Internet Connection

    IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: ●...

  • Page 45: Recovering The Chrome Operating System With Recovery Media

    Turn on a computer that has internet access. NOTE: You must have administrative rights to the computer. Select the Launcher icon, and then select All Apps. In the Apps window, select Recovery, and then select Get started. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery media will be deleted.
  • Page 46 Select the USB flash drive or SD memory card that you inserted, select Continue, and then select Erase now. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using a formatting tool provided by your operating system.

  • Page 47: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 48 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 49: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 50 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 51: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 52: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 53 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 54: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 55 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 56: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 57: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 9-1 Computer specifications Metric U.S.
  • Page 58 Table 9-2 Solid-state drive specifications 128 GB* 256 GB* 512 GB* Dimensions Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...

  • Page 59: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 60 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...

  • Page 61: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 11 Recycling...

  • Page 62: Index

    33 spare part number 10 disinfecting 18 spare part number 10, 33 micro memory card reader, HP Easy Clean 17 HP Sure Start 42, 46, 47, 51 identifying 4 removing dirt and debris 17 microphone (audio-in) jack, components identifying 4...
  • Page 63 USB port 4 removal 23 with gasket USB port, identifying 4, 5 spare part number 10 removal 26 USB Type-C port with HP Sleep and rubber foot power connector cable gasket Charge, identifying 6 spare part number 23 illustrated 10...

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