EcoSmart POU 4T, POU 6T - Water Heaters Manual

BEFORE INSTALLATION

PLEASE READ THESE INSTRUCTIONS THOROUGHLY AND COMPLETELY PRIOR TO INSTALLATION & USE. FAILURE TO FOLLOW INSTRUCTIONS COULD CAUSE PROPERTY DAMAGE, SERIOUS PERSONAL INJURY, OR DEATH.
By installing this product, you acknowledge the terms of the manufacturer's warranty. Once the heater is installed, do not return product to the place of purchase. If you have any questions regarding the warranty or product return policies, please contact Manufacturer's National Service Department at 1 (877) 474-6473.
Inspect all components. The contents of your box should include one of the following units:

• 3.5kW
• 6.5kW

SELECTING A LOCATION TO INSTALL

This product is designed to be installed indoors only.

DO NOT install this product in a location where it may be subjected to freezing temperatures. If the water inside your tankless water heater freezes, it can cause severe and permanent damage that is not covered under your warranty.
DO NOT locate the water heater in a location that is difficult to access.
Make sure that the water heater and hot water outlet pipe are out of reach of children so they are unable to tamper with the temperature controls or injure themselves by touching the hot water outlet pipe. The outlet water pipe can get very hot.
This product does NOT require venting.
Avoid installing your tankless water heater in a location prone to excessive humidity, moisture, or dust, or in an area where it may be splashed with water or other liquids. DO NOT install under water pipes or air conditioning lines that might leak or condense moisture that could then drip onto the heater. DO NOT install above electrical boxes or junctions.

The water heater should not be located in an area where leakage will result in damage to the area adjacent to it or to lower floors of the structure. Where such areas cannot be avoided, it is recommended that a suitable catch pan, adequately drained, be installed under the water heater. Make sure to follow all code requirements for such installations as required for your area. We recommend that you install a drip pan (connected to a safe drain) below the water heater to avoid property damage in the unlikely event of a leak. Alternatively, you can install an active water leak detector and shutoff valve designed to turn off your water supply in the event that a leak is ever detected.

MOUNTING YOUR WATER HEATER

Your tankless water heater should be secured to the mounting surface with 4 screws (minimum 1" (25.4mm) long) follow the installation template for heaters. Make sure that the mounting surface is solid and secure, and ensure that the unit is level prior to securing the screws. For ease of installation and servicing, we recommend that this product be installed in an upright position with the inlet and outlet water connections at the bottom of the unit.

Recommended Clearances:
6" (304.8mm) above and below the heater
6" (152.4mm) in front of and to the sides of the heater
Flammable materials should be kept at least 24" (609.6mm) away from your water heater and the hot water outlet pipe.

PLUMBING INSTALLATION

Please follow all plumbing instructions carefully. We recommend that this product be installed by a licensed and qualified plumber in accordance with all applicable national, state, provincial, and local plumbing codes.

Installation Instructions

This water heater is supplied with ½" NPT fittings, DO NOT weld or use paste.

1. Thoroughly flush cold supply line of debris and connect the HOT WATER line to the water heater OUTLET located on the left side of the heater when facing unit. Connect the COLD WATER line to the water heater marked COLD WATER INLET on the right side when facing unit.
2. After tightening both fittings at the water heater, open several hot water faucets and allow water to run though the water heater for at least 2 to 3 minutes. This process purges all the air from the water lines and MUST be performed prior to turning on the power at the unit. FAILURE TO FOLLOW THIS STEP CAN CAUSE PERMANENT DAMAGE TO THE HEATING ELEMENTS. If any maintenance is performed on the water heater or the home's plumbing system that may introduce air into the plumbing pipes, it is important to turn the power off to the water heater and purge the air out of the lines before allowing the unit to power up.
3. Carefully inspect all connections, unions, and the pressure relief valve (if installed) for leaks.

IMPORTANT NOTES:

1. Do not solder any pipes with the unit connected to pipes – heat from soldering may damage the flow sensor. Doing so will void the warranty.
2. This automatic tankless water heater is equipped with both computer-controlled and electromechanical auto resetting thermostat switches for high-limited temperature protection. Since this product does not use a storage tank, the use of a temperature pressure relief valve (T&P) is not required for most installations. UL Standard 499 does NOT require that a pressure relief valve be used. However, a T&P valve may be required to meet installation codes in your area. If one is required, install the pressure relief valve in accordance with local codes and ensure that it operates correctly and that air is purged from the valve prior to installing the water heater. When connecting to Flex or High Temperature CPVC pipe, we recommend that a T&P valve be used for added safety.
   Please note: Installations in the Commonwealth of Massachusetts and State of Kentucky require a pressure relief valve. Please check your local installation codes for any special requirements.
3. The maximum operating water pressure is 150 PSI (1035 kPa). If the water pressure is higher, a pressure reducing valve must be installed on the main incoming water supply line prior to installing the electric tankless water heater.
4. Flexible water heater hoses are recommended to be used with your water heater as part of the installation. When connecting the inlet water pipe to the unit, make sure to use a wrench to hold the unit's connection, and another wrench to tighten, so that the flow sensor on the unit will not be loosened or damaged. Serious internal damage to the water heater can occur if the inlet or outlet connections are over tightened or if solder connections were made.
5. We recommend that a manual shut-off valve (ball valve) is installed on the inlet and outlet of the water heater so that there is a convenient shut-off point available in the event that future maintenance or servicing is required. It is extremely important to flush the lines to eliminate all plumbing paste or residue in the lines caused by any welding or soldering before connecting pipes to the water heater.

We recommend that all the water pipes or hoses within 3' (1m) of the inlet and outlet connections be rated for high temperature applications with a 150°F (66°C) minimum.

CHECK FOR LEAKS BEFORE PROCEEDING TO ELECTRICAL INSTALLATION

ELECTRICAL INSTALLATION

Manufacturer recommends that this product be installed by a licensed and qualified electrician in accordance with all applicable national, state, provincial, and local electrical codes. As with all electrical appliances, under no circumstances should you attempt to install, repair or disassemble this water heater without first shutting off all power to the unit directly at the fuse or breaker box. Make sure to shut off all breakers. SERIOUS BODILY INJURY OR DEATH COULD OCCUR IF YOU IGNORE THIS WARNING.
All wiring (wire gauge) and circuit protection (breakers) must comply with the U.S. National Electrical Code (NEC) in the USA, or the Canadian Electrical Code (CEC) in Canada. Failure to do so could result in property damage and/or personal injury, and void your warranty. Note: The Canadian Electrical Code generally requires that all supply wires and corresponding circuit protection used for domestic hot water heating and hydronic heating applications be sized to a minimum of 125% of the maximum current rating of the heater (see heater specifications below for details).
Before installing this product, ensure that the home has sufficient electrical power available to handle the maximum amperage load of the applicable heater.

IMPORTANT NOTES:
3.5 and 6.5 kW heaters require 1 set of wire and ground (see wiring diagram)
Please see electrical specifications by heater input and wiring diagram on the next page for additional electrical information. Each set of wires must be connected to its own individual double pole breaker.

Installation Instructions

1. Take each wire pair and connect them to one breaker (see wiring diagram). Make sure that each breaker is connected with one black wire and one red wire
2. Using a suitable wire gauge that meets all applicable electrical codes for the size of the breakers used, run the correct sets of wire from the home's main breaker panel to the tankless water heater.
3. Using suitable conduit that meets all applicable electrical codes for the installation location of the water heater, route the wires through the ½" conduit fitting and connect them to the terminal block inside the tankless water heater. Connect the conduit to the included ½" conduit fitting.
4. DOUBLE CHECK the electrical connections to make sure they are correct and that all wire connections are tight and secure. Also confirm that the correct breaker size, conduit and wire gauge has been used and confirm that the unit has been connected to a ground in accordance with applicable codes.
5. Confirm that all the air has been purged from the water lines prior to turning on power to the unit. Refer to STEP 2 in the plumbing installation section.

Ensure that you have made the correct connections. You must follow the wire connection as shown to ensure proper operation of the unit. If you mix up one set of wires with another, the unit will not operate correctly even though it turns on and otherwise appears to function properly.
The water heater is now installed and ready to use! Follow the General Operating Instructions to complete the setup. We highly recommend that this is done with the homeowner present.

Electrical Specifications by Heater Input

SIZING GUIDE

The chart below indicates maximum temperature rise for a given flow rate.

AERATOR SUPPLIED IS.5GPM/ 1.9LPM

To ensure the optimal temperature output and overall performance of your tankless water heater an aerator supplied with heater should be installed.
These models are specifically designed for single room applications and can be easily installed beneath a cabinet or under a sink. The thermostatic POU water heaters support applications employing sensor, non-sensor or metering faucets. A single unit can support an individual application such as a lavatory/bathroom, kitchen sink, wet bar, or a utility sink, etc.

INCREASING THE FLOW RATE REDUCES THE OUTLET TEMPERATURE. PLEASE BE SURE TO PROPERLY SIZE YOUR AERATOR TO PREVENT SCALDING

GENERAL OPERATING INSTRUCTIONS

Operating your new tankless water heater is similar to using any traditional water heating system. However, it is very important that you carefully read all of the setup procedures and operating instructions and tips to ensure the maximum performance and energy savings from your new water heater. We recommend that all members of the household read these General Operating Instructions.

How your new water heater works:
This tankless water heater differs from a conventional storage water heater as it does not store hot water, but heats water as it flows through the heater.
The temperature of the hot water delivered by the heater depends on the wattage of the heating element, temperature of the incoming cold water and the water flow rate through the water heater.
It is important to keep in mind that all tankless water heaters are subject to a maximum flow rate. The heater will not be capable of heating water to desired temperature if the flow rate exceeds heaters capability. In order for the heater to operate properly, it must be carefully matched to its application and aerators should be used to limit water flow. See the Table I to determine the maximum flow rates and temperature rise for each model.

Outlet water temperature may be higher when using the tankless heater at low flow rates or when used with high inlet water temperature.
Water Quality: Quality of water should be taken into consideration when installing and maintaining the water heater. Water conditions outside the recommended levels outlined below are not permitted and can damage the water heater. Manufacture reserves the right to deny any warranty claim regarding damage suffered due to use in water conditions not in accordance with the table below.
If water heater is installed in an area that is known to have hard water that cause scale build-up, the water must be treated and/or the heater exchanger flushed regularly to prevent damage to heat exchanger and/or heating elements.
A water treatment device or water softener should be installed to maintain optimal performance of the water heater in hard water areas. Contact customer service for additional information on these accessory kits.

MAINTENANCE

To ensure maximum performance of your water heater and to reduce the risk of a water leak, we recommend the following maintenance:
Inspect the connections on the inlet and outlet of the water heater at least on an annual basis for any signs of damage or failure. Any signs of damage, cracks, leakage or weakness should be addressed. Take care not to over tighten the connections. Serious internal damage to your water heater can occur if you over tighten the water heater connections at the unit.

IMPORTANT NOTES:

As with all electrical appliances, under no circumstances should you attempt to install, repair or disassemble this water heater without first shutting off all power to the unit directly at the fuse or circuit breaker. SERIOUS BODILY INJURY OR DEATH COULD OCCUR IF YOU IGNORE THIS WARNING.
When any maintenance is performed on the water heater or the home's plumbing system that may introduce air into the plumbing pipes, it is important to turn the power off to the water heater and purge the air out of the lines before allowing the unit to power up. FAILURE TO DO SO COULD CAUSE PERMANENT DAMAGE TO THE HEATING ELEMENT AND VOID YOUR WARRANTY.
If you have a water supply with a high level of mineralization (hard water), you should increase the frequency of your maintenance.

TROUBLE SHOOTING GUIDE

Are you having problems with your water heater?
Please call or email our customer service and technical support team for any help you may need.
TOLL FREE 1 (877) 474-6473
The following table represents some of the most common technical support questions we receive. Before calling us, please read thoroughly to see if your question or problem is addressed.

USER INTERFACE

Power

Hotter water increases the potential for Hot Water SCALDS

Removing the cover to change the temperature set point exposes electrical shock and burn hazards, which can cause INJURY or DEATH. Adjustment should only be done by a licensed plumber or electrician.
Heater input: 3.5 kW -6.5kW

IMPORTANT SAFETY INFORMATION

When installing or using any high voltage electrical appliance, basic safety precautions should always be followed. Under no circumstance should you attempt to clean, install, inspect, repair, disassemble or otherwise service this water heater, without first shutting off all power to the unit directly at the circuit breaker box. SERIOUS BODILY INJURY OR DEATH COULD OCCUR IF YOU IGNORE THIS WARNING.
THIS PRODUCT SHOULD BE INSTALLED BY A QUALIFIED ELECTRICIAN AND A QUALIFIED PLUMBER IN ACCORDANCE WITH ALL NATIONAL, STATE, PROVINCIAL AND LOCAL ELECTRICAL & PLUMBING CODES.
PLEASE READ THESE INSTRUCTIONS THOROUGHLY AND COMPLETELY PRIOR TO INSTALLATION & USE. FAILURE TO DO SO COULD CAUSE PROPERTY DAMAGE, SERIOUS INJURY, OR DEATH.
This manual should be given to the homeowner after installation and should be retained for future reference.
Recognize this symbol as an indication of Important Safety Information!

WATER TEMPERATURE SAFETY SETTING
Safety and energy conservation are factors to be considered when selecting the water temperature setting of water heater's thermostat. Water temperatures above the 125°F (52°C) can cause severe burns or death from scalding. Be sure to read and follow the warnings outlined on the label pictured below. This label is also located on the water heater near the thermostat access panel.

Notice: Mixing valves are recommended for reducing point of use water temperature by mixing hot and cold water in branch water lines. It is recommended that a mixing valve complying with the Standard for Temperature Actuated Mixing Valves for Hot Water Distribution Systems, ASSE 1017 be installed.

The chart shown above may be used as a guide in determining the proper water temperature for your home.

Once the unit is installed and checked for water leaks, turn the breaker on and push the power button to activate heater. Heater can be deactivated by pushing the power button one more time. When the heater is powered on the electronic control will automatically power the element when it senses water flow.
The temperature of the hot water delivered by the heater depends on the wattage of the heating element, temperature of the incoming cold water and the water flow rate through the water heater. Reducing the flow rate increases the outlet temperature and increasing the flow rate reduces the outlet temperature.
It is important to keep in mind that all tankless water heaters are subject to a maximum flow rate. The heater will not be capable of heating water to desired temperature if the flow rate exceeds the heaters capability. In order for the heater to operate properly, it must be carefully matched to its application and aerators should be used to limit water flow. See Table I to determine the maximum flow rates and temperature rise for each model.

Outlet water temperature may be higher when using the tankless heater at low flow rates or when used with high inlet water temperature.