7� Warranty And Assistance; 7�1� Product Warranty; 7�2� Assistance - MAG CINEMA SUR-12C User Manual

7. Warranty and assistance
7.1. Product warranty
By this warranty MAG Audio grants that all equip-
ment manufactured under the MAG Cinema trade-
mark is free from defects in material, components
and factory workmanship under the normal use and
maintenance for the time as specified below�
All warranty repairs and maintenance of MAG Cine-
ma products shall be carried out at MAG Audio pro-
duction sites or by MAG Audio authorized personnel
at no cost for the product purchaser�
Warranty period for Analog series MAG Cinema am-
plifiers is 3 years from the date of purchase�
Warranty repairs or maintenance will be performed
only if a) MAG Cinema product was purchased from
an official MAG Audio distributor / dealer and b)
warranty card with specified serial number, produc-
tion date, realization date, vendor's signature and
stamp is presented�
Warranty shall not cover following: damage caused
by accident, misuse or failure to follow exploitation
rules stated in technical manual; repairs performed
by non-authorized personnel; mechanical damage
caused by shipping accidents and normal tear and
wear�
Warranty shall not be applicable to any product with
defaced, removed, or modified serial number�
If your MAG Cinema product needs repairs or main-
tenance, contact your official MAG Audio distributor
/ dealer� Please do not ship your MAG Cinema prod-
uct without prior authorization�
7.2. Assistance
There are no user-serviceable parts in your ampli-
fier� Refer servicing to qualified technical personnel�
In addition to in-house service department, MAG
Audio supports the chain of distributors, authorized
in repairs and service� If your amplifier needs repair
contact your MAG Cinema dealer or distributor�
Occasionally, due to the nature of the failure, it
might be necessary to return defective products to
MAG Audio for repair� In this case, before shipping,
please kindly contact your MAG Cinema distributor
or dealer, or MAG Audio directly� You will be provid-
ed the RMA number code and detailed instructions
regarding your particular case� Please do not send
products without a prior authorization�
Thank you for your understanding and cooperation
and continued support as we work to improve our
partnership�
User Manual
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