Warranty Declaration - HAEGER Moka Pot Series User Instructions

Warranty Declaration

Warranty Terms and Conditions
1. The product is guaranteed for the period stipulated by the legislation where it is placed on the market,
starting from the date of purchase, against manufacturing defects and/or workmanship. The lack of
conformity manifested in this period is presumed to exist at the date of purchase. After this period, it is for
the customer to prove that the lack of conformity already existed at the time of delivery.
2. If, during the warranty period, the product is defective in normal use, the buyer should contact the selling
establishment and send the appliance to the place indicated by the seller.
3. The warranty is only valid upon presentation of the invoice proving the purchase and the completed
warranty certificate (indicating the date of purchase, the name of the dealer, the reference of the model,
and it is also recommended to indicate the serial number and lot number).
4. The importer/seller reserves the right to refuse warranty assistance in the event that such information has
been deleted or altered after the original purchase of the product.
5. The responsibility of the importer/seller includes in particular the costs of repairing and/or replacing the unit
covered by the warranty with the reservation of the right to replace it with an equivalent product, in cases
where it is not possible to repair it.
6. The warranty does not apply to problems that are not directly related to defects in material, design or
workmanship.
7. This product is an appliance and is intended for home use only. The warranty will be void if the product is
used for professional purposes.
8. The warranty does not cover damage caused by misuse, improper installation, spillage, external factors, or
intentional damage.
9. The warranty does not cover damage resulting from falls, use of excessive force, blows, exposure to extreme
environmental conditions or deterioration caused by the normal use of plastic parts or keyboards, as well as
the use of batteries other than those specified in this manual.
10. The warranty does not cover installation and programming by the dealer. In particular, no claim for
installation and free programming by the reseller may be accepted.
11. The warranty does not cover deficiencies that insignificantly impair the operation of the appliance. Other
costs, such as installation, transportation and travel of the technician are expressly excluded from the
warranty.
12. The applicability of the warranty presupposes that the appliance is sent to the seller or place indicated by
him, complete and in well-protected packaging (if possible, in its original packaging) and accompanied by its
sheet or warranty card duly filled out and proof of purchase.
13. If after verification, it is found that there are no reasons for the claim, or that the product is not defective,
the inherent costs will be imputed to the customer, and the dealer is authorized to charge those costs to the
customer.
14. The warranty will be void when it shows signs that an unauthorized person has attempted to carry out repairs,
modifications or replacement of parts on the appliance.
15. Repairs carried out after the end of the warranty period are subject to costs.
16. This warranty does not affect your legal rights that you may have as a consumer under applicable national
law governing the purchase of products where the product is sold.
17. Warranty Period:
European Union countries - European Directives (EU) 2019/771 and (EU) 2019/770 apply on certain aspects
of contracts for the purchase and sale of movable property and transposed into the national laws of their
countries.
Other countries - national legislation on consumer rights in their country applies. In the case of no official
legislation, the guarantee shall be applied at the discretion of the importer placing the product on the market
or the seller establishment.
EN- 4