RAYSTECH RT5120 Manual page 14

RT guarantees that RT LFP battery will retain more than or equal to 70% of usable
capacity(80%of Nominal capacity） for 2 years or 1500 cycles @80% DOD whichever
comes first.The Warranty commences from:-
(1) the date of installation or
(2) the 180th day after date the Product was manufactured, whichever is earlier.
Capacity measurement condition (referenced IEC: 62619)
Ambient temperature: 25 ± 2℃
Total energy/Usable energy measured under specific conditions from RT 0.2CC-CV
at DC side.
If you suspect RT's verification, the Product must be tested by an EU certified
origination or a third-party certification testing agency accredited by RT.
Meanwhile, the cost of any 3rd party evaluation service charge should be beard by
yourself, unless your claim is proven to be valid, in which case RT will be
responsible for the testing costs.
4. Warranty Policy
If on arrival the product is not of acceptable quality the customer is entitled to have
the goods repaired or replaced.
5. About Service Products/Parts
Service product or
guaranteed which performance is equal to or higher than replaced device.
If the product is no longer sold in the market, RT would replace it with different kind
of product with equal or higher functions and performances, or the residual annual
depreciation value of the buyer paid price within the time limit for performance
guarantee.
6. Claim Policy
Whether to repair or replace the product will be determined by RT in its sole
discretion.
Claims under this warranty must be made from authorized distributor whom the
product was purchased. Meanwhile, you must notify your distributor or RT of a claim
by:
Give a call or E-mail to your distributor;
-
Contract with RT hotline or Email us directly.
-
within 48 hours of a faulty discovered.
The following items must be included:
­ The original purchase receipt or equal valid document;
­ Description of the alleged defect(s) to your distributor or RT after service hot
line or send email to RT;
­ The product's serial number and the initial installation date.
If you suspect that the battery is faulty, you should return the device to your
distributor, and the user will be responsible for the logistics cost of returning the
product. After inspection by designated experts, if the product is deemed to be
faulty, we will issue a replacement or repaired equipment, and the user will be
responsible for the logistics cost of returning the equipment to us (based on
standard acceptable logistics costs).If the product has been tested without failure,
the user should bear the cost of testing and testing in addition to the reasonable
logistics cost.
7. Out Of Warranty
accessory could be used as new or refurbished condition and RT