Table of Contents
Advertisement
Fix issues : Call and SIM issues
Can't make calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If
disappeared from your home screen, you just need to
SIM card not recognized
If you see
or
in the
1.
Turn your phone off and then on again.
Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2.
Do one of the following:
•
If you're using a physical SIM card, turn your phone off, then
•
If you're using an eSIM,
3.
Contact your carrier to make sure your account is set up properly.
4.
Ask your carrier to replace the SIM card.
5.
Perform an external phone reset.
No signal
1.
If you usually have a signal
area where you can receive a signal, like outdoors. If you're uncertain whether your carrier provides
service in that location, check the coverage map on your carrier's website.
2.
If
airplane mode
3.
Turn your phone off and then on again.
4.
Check for app updates.
5.
Check if a software update is available
6.
Remove your SIM card
7.
Use safe mode
to see if apps you installed are causing the issue and uninstall as needed.
8.
Reset the phone.
Have signal, but can't make calls
1.
Turn your phone off and then on again.
Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2.
Clear the cache for the Phone app.
3.
Use safe mode
to see if apps you installed are causing the issue and uninstall as needed.
status bar
or a message that the SIM is not recognized:
reset the eSIM
but the
is on, turn it off.
and reinsert.
add a shortcut
and then
set it up
status bar
shows
for your phone.
for the Phone app.
remove and reinsert the
again.
in your current location, move to another
328
SIM.
Advertisement
Table of Contents
