Motorola moto g7 User Manual page 305

Fix issues : App issues
App disabled in safe mode
If apps are disabled because you're in
To exit safe mode, turn your phone off and then on again.
If you can't update apps
If you see apps waiting to update that are stuck in "Pending" status, update the
1. On the "Pending downloads" screen, cancel all downloads.
2.
Swipe to Chrome and touch Update.
3. After Chrome has updated, touch .
Apps will now update normally.
Problems with app you installed
After each step, check to see if the issue is fixed:
1. Check for updates
2.
If you can open the app, touch
3. Clear the app's cache.
4. Go to the developer's website for support.
a. Open the Play Store app.
b.
Touch your profile icon
c. Touch the app and swipe down to see a link to the website.
safe mode, you can't use them until you exit safe mode.
to the app.
or > Help and look for troubleshooting information.
> Manage apps & device.
296
Chrome app first.