Phone Won't Turn On - Motorola moto g7 User Manual

Fix issues : Hardware issues

Phone won't turn on

If your phone isn't starting, has a black or blank screen, or turns on but immediately turns off, try these
steps to fix the issue.
1. Press & hold the Power button for 5-7 seconds, or up to 30 seconds.
This restarts (reboots) your phone.
2. Charge the phone.
If your phone has a
indicates that the phone is charging but battery is too low to power the screen.
If you're having problems charging,
3. If you don't see a battery icon after you plug your phone in to charge, the issue could be with your
screen. Check if your phone rings by calling it from another phone. If it rings, the issue is with your
screen and you can
4. Perform an external reset of your phone.
5. If you have a Windows PC,
phone's system software.
sign-of-life indicator, look for a white light near the top front of the phone. This
try these troubleshooting
try these troubleshooting
download Rescue and Smart Assistant
steps.
Learn how.
steps.
to your PC and try reinstalling the
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