Table of Contents
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Chapter 3. Problem Determination Guide
•
Use this guide to identify the faulty unit.
•
Identify the faulty unit before you call for service. This will greatly reduce service time.
•
Select the problem area from the following list and go to the indicated page for details.
Operator Messages
Power On Light Stays Off
Status Light Stays Off
Display Problems
Keyboard Problems
Cursor Problems
Security Key Problems
Audible Alarm Problems
Switch
00/0000
Problems
Switch A/ A,a Problems
Pedestal Problems
page 3-1
page 3-2
page 3-2
page 3-2
page 3-3
page 3-;3
page 3-3
page 3-3
page 3-4
page 3-4
page 3-4
3.1 Problem Reporting
When you call for service, describe your symptom and report the number associated with that problem
identification code.
3.2 Problem Identification Codes
The numbers for your machine are filled in by the CE at installation.
For this code
Report this number
K
L
V
A
B
C
P
S
K _ _ _ _ _
L _ _ _ _ _
V _ _ _ _ _
V ---'-_ _ _ _
V ____ _
K _ _ _ _ _
P5954170
S6112987
L _ _ _ _ _
L _ _ _ _ _
L _ _ _ _ _
L _ _ _ _ _
3.3 Operator Message Problems
K _ _ _ _ _
Cs;I1 :
Go to 3.1, .. Problem Reporting" on this page, use problem identification code L.
a;:J 2:
Go to 3.1 ,"Problem Reporting" on this page, use problem identification code C.
a;:J3:
Go to 3.1, "Problem Reporting" on this page, use problem identificatiOh code K.
Refer to the host processor operator's guide for other messages that appear in the operator's information area.
Chapter 3. Problem Determination Guide
3-1
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