Table of Contents
Advertisement
en Troubleshooting
Fault
All other error codes.
The display and but-
tons do not respond.
Home Connect is not
working properly.
i-Dos 1/i-Dos 2 can-
not be pressed.
The programme does
not start.
The programme is
paused or has been
interrupted, but the
door will not open.
The door cannot be
opened due to a
power cut.
Drum jerks after the
programme starts.
Drum rotates, water
does not flow in.
48
Cause and troubleshooting
Malfunction
Restart the appliance.
1.
If the fault occurs again, disconnect the appliance
2.
from the power supply for at least 30 seconds.
Unplug the appliance from the mains or switch off
the circuit breaker in the fuse box.
If the fault persists, call customer service.
3.
→ Page 53
Please specify the exact error message when call-
ing. If possible, document the fault with photos and
videos.
Software fault.
To restart the appliance, press and hold
▶
proximately 5 seconds.
Different causes are possible.
Set up Home Connect again. → Page 36
▶
Go to www.home-connect.com.
▶
The selected programme or programme progress
does not allow intelligent dosing.
Use the manual dosing compartment. → Page 35
▶
Childproof lock is activated.
Deactivate the childproof lock. → Page 34
▶
Ready In is activated.
Check whether Ready In is activated. → Page 25
▶
The detergent drawer has not been pushed in fully.
Push in the detergent drawer.
▶
The temperature is too high.
Start the Rinse programme or wait until the temper-
▶
ature has dropped.
Water level is too high.
Start the Spin programme or a suitable draining
▶
programme. → Page 27
The door is locked.
Open the door using the emergency release.
▶
→ Page 52
Not a fault. An internal motor test is started.
No action required.
Not a fault. Load detection is active for up to 2
minutes.
No action required.
for ap-
Advertisement
Table of Contents
