Service Warranty; Shipping Instructions - HP -11C Owner's Handbook Manual

240 Appendix D: Battery, Warranty, and Service
European countries, the full charge is subject to Value Added Tax
(VAT) and similar taxes wherever applicable. All such taxes will
appearas separate items on invoiced amounts.
Calculator products damaged by accident or misuse are not
covered by the fixed repair charges. In these situations, repair
charges will be individually determined based on time and
material.
Service Warranty
Any out-of-warranty repairs are warranted against defects in
materials and workmanship for a period of 90 days from date of
service.
Shipping Instructions
Should your unit require service, return it with the following items:
e A completed Service Card, including a description of the
problem.
® A sales receipt or other documentary proof of purchase date if
the one-year warranty has not expired.
The product, the Service Card, a brief description of the problem,
and (if required) the proof of purchase date should be packaged in
the original shipping case or other adequate protective packaging
to prevent in-transit damage. Such damage is not covered by the
one-year limited warranty; Hewlett-Packard suggests that you
insure the shipment to the service center. The packaged unit should
be shipped to the nearest Hewlett-Packard designated collection
point or service center. Contact your dealer for assistance. (If you
are not in the country where you originally purchased the unit,
refer to International Service Information above.)
Whether the unit is under warranty or not,it is your responsibility
to pay shipping charges for delivery to the Hewlett-Packard service
center.
After warranty repairs are completed, the service center returns the
unit with postage prepaid. On out-of-warranty repairs in the
United States and some other countries, the unit is returned C.O.D.
(covering shipping costs and the service charge).