virtual access GW1000M Series Installation And Operation Manual

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GW1000M Series General and
Safety Information
GW1000M
GW1042M
Issue:
Draft 2
Date:
12 October 2021

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Summary of Contents for virtual access GW1000M Series

  • Page 1 GW1000M Series General and Safety Information GW1000M GW1042M Issue: Draft 2 Date: 12 October 2021...
  • Page 2: Table Of Contents

    Table of Contents _______________________________________________________________________________________________________ Introduction ....................3 Product information ................... 3 GW1000M Series router overview and features ..........3 GW1000M Series router dimensions ............4 GSM technology ..................4 Virtual Access product safety ............... 6 Safety during installation ................6 Safety during during device operation ............
  • Page 3: Introduction

    1.2 GW1000M Series router overview and features The GW1000M Series router can contain either a 3G or 4G wireless modem. The modem together with a SIM card establishes a WAN connection to the Internet or private network.
  • Page 4: Gw1000M Series Router Dimensions

    Concurrent Access Point and Station mode Metal casing Carrier bracket 1.2.2 GW1000M with isolated DC power connector Figure 3: GW1000M Series router front Figure 4: GW1000M Series router back GW1042M Dual SIM sockets Dual antenna SMA connectors for LTE main and aux GPS antenna with 3.3V active power feed...
  • Page 5 • Power lead with 3 connectors for 12V permanent, 12V switched (ignition sense) and ground 1.6 Compliance The GW1000M Series router is compliant and tested to the following standards: Safety EN60950-1: 2006 EN55022:1998 Class B and EN55024:1998 ETSI 301489-17 Environmental ETSI 300 019-1-3 Sinusoidal Vibration and Shock ETSI 300 019-2-3 Random Vibration.
  • Page 6: Virtual Access Product Safety

    Refer to the user guide regarding detailed installation requirements, such as cooling. During installation, ensure a protective earthing conductor is first connected to the protective earthing terminal (only valid for metallic housings). Virtual Access recommends a cross- sectional area of at least 4 mm2.
  • Page 7: Wireless Safety

    Therefore, you should not rely solely on any wireless device for life-critical communications. 2.5 Product disposal Virtual Access are registered as producers with WEEE. Virtual Access Ireland WEEE registration number: 3414W Virtual Access UK WEEE registration number WEE/CA2530XZ All products carry the disposal icon.
  • Page 8 This symbol means that the product shall not be treated as unsorted municipal waste when disposing of it. It needs to be handed over to an applicable collection point for recycling electrical and electronic equipment. _______________________________________________________________________________________________________ © Virtual Access 2021 Confidential Page 8 of 23...
  • Page 9: Getting Started

    3G or 4G networks. Please visit our website: www.virtualaccess.com or contact Virtual Access for more information. Right angle or straight Virtual Access supplies a wide range of antennas for WiFi. Please stubby antenna for WiFi visit our website: www.virtualaccess.com or contact Virtual connection Access for more information.
  • Page 10: Serial Number

    3.4.1 Antenna diversity The GW1000M Series router has a MAIN connector and an AUX and GPS connector for connection of a second antenna to allow for antenna diversity. Antenna diversity helps improve the quality and reliability of a wireless link by mitigating problems associated with multipath distortion.
  • Page 11 Booting is complete when the PWR/CONFIG LED stops double flashing and stays solid or flashing steady, indicating the particular running configuration is loaded. Read the chapter ‘GW1000 LED behaviour’, for PWR/CONFIG LED states. _______________________________________________________________________________________________________ © Virtual Access 2021 Confidential Page 11 of 23...
  • Page 12: Gw1000M Series Led Behaviour

    _______________________________________________________________________________________________________ 4 GW1000M Series LED behaviour 4.1 Main LED behaviour There are five LEDs on the GW1000M Series router Figure 6: LEDs on the GW1000M Series router The possible LED states are: • • Flashing slowing (2 flashes per second) •...
  • Page 13: Gw1000M Series Ethernet Port Led Behaviour

    The Ethernet port has two physical LEDs, one is green and one is amber. When looking at the port the green LED is on the left and is the only active LED. Figure 7: Ethernet LED on the rear of the GW1000M Series router No physical Ethernet link detected...
  • Page 14: Accessing The Gw1000M Series Router

    _______________________________________________________________________________________________________ 1 Accessing the GW1000M Series router 1. Ensure the SIM is inserted into SIM 1 slot and that the power is connected to the router. 2. To connect to the router’s web page, either set your computer network interface card to point to 192.168.100.1/24 as a gateway or set the card to receive an IP...
  • Page 15 3. To configure any relevant interface, go to the top menu, select Network -> Interfaces. Figure 10: The GW1000M Series router interfaces menu 4. Click Edit on WAN or LAN to make your changes. For WAN connectivity, the Common Configuration page appears.
  • Page 16 14. When the changes have been saved, you can switch the router’s configuration file to config1. 15. Click System -> Backup/Flash Firmware. Figure 13: The flash operations page 16. In the Flash operations page, click Switch config. A rebooting message appears. _______________________________________________________________________________________________________ © Virtual Access 2021 Confidential Page 16 of 23...
  • Page 17 Interfaces. The WAN interface will show receive and transmit packets and an IP address. Figure 15: The interfaces overview page 18. To view 3G/4G connectivity information, select Status -> Mobile Stats. The Mobile/3G information page appears. Figure 16: The mobile/3G information page _______________________________________________________________________________________________________ © Virtual Access 2021 Confidential Page 17 of 23...
  • Page 18: Upgrading Router Firmware

    To check which software version your router is running, in the top menu, browse to Status -> Overview. Figure 17: The status page showing a software version prior to 72.002 _______________________________________________________________________________________________________ © Virtual Access 2021 Confidential Page 18 of 23...
  • Page 19 5.1.2 Upgrading router firmware for software version 72.002 and above Copy the new firmware issued by Virtual Access to a PC connected to the router. In the top menu, select System tab -> Flash operations. The Flash operations page appears.
  • Page 20 If you select ‘Flash image and do not reboot’, the router will only run the firmware if you click OK to return to the Flash Operations page. There you can manually select Made Active (after reboot). Then click Reboot Now in the ‘Reboot using Active Configuration’ section. _______________________________________________________________________________________________________ © Virtual Access 2021 Confidential Page 20 of 23...
  • Page 21 Verify file integrity row. No changes will be made to the system and the general message File verification failed appears. _______________________________________________________________________________________________________ © Virtual Access 2021 Confidential Page 21 of 23...
  • Page 22: Firmware Recovery

    Change the boot configuration to factory configuration after ten failed restarts By design this feature is intended to allow recovery from firmware problems and therefore excludes restarts due to power loss. _______________________________________________________________________________________________________ © Virtual Access 2021 Confidential Page 22 of 23...
  • Page 23: Troubleshooting

    Start page, browse to Status There is poor 4G/3G signal The router performance is slow. > Mobile Stats. Move the strength. GW1000 to a better location and recheck signal strength. _______________________________________________________________________________________________________ © Virtual Access 2021 Confidential Page 23 of 23...

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