Before Calling For Service - Bosch Benchmark Series Use And Care Manual

Before Calling for Service

Before calling Customer Service, consider the
suggestions and instructions below:
Problem
Neither the microwave's
display nor appliance operates.
Appliance display works,
but the appliance will not
operate.
Power goes off before the cook
time has elapsed.
Food is cooking too slowly.
Microwave is sparking, arcing
occurs.
Turntable makes noises or
sticks.
Using the microwave causes TV
or radio interference.
LED lights are not working.
Suggestion
Properly insert the plug into a grounded power outlet.
▯
Remove the plug from the outlet, wait 10 seconds, then plug the appliance in
▯
again.
Reset the household circuit breaker or replace any blown fuses.
▯
Plug a different appliance into the power outlet. If the other appliance will not
▯
operate, have a qualified electrician repair the outlet.
Plug the appliance into a different power outlet.
▯
Make sure the appliance door is closed securely and completely.
▯
Check to see if packing material or other materials are stuck to the door seal.
▯
Check for damage to the appliance door.
▯
Press the Clear/Off key twice and attempt to re–enter cooking instructions.
▯
If there has been a power interruption, remove the plug from the outlet; wait 10
▯
seconds, then plug the appliance in again. If there was a power outage, the time
indicator in the display will show 00:00.
Reset the clock and any cooking instructions.
▯
Reset the household circuit breaker or replace any blown fuses.
▯
Press the Clear/Off key twice and attempt to re–enter cooking instructions.
▯
Plug a different appliance into the power outlet. If the other appliance will not
▯
operate, have a qualified electrician repair the outlet.
Plug the appliance into a different power outlet.
▯
Make sure the appliance is on a separate 20 amp circuit line. Operating another
appli-ance on the same circuit can cause a voltage drop. If necessary, move the
micro-wave to its own circuit.
Remove any metallic utensils, cookware or metal ties from the appliance cavity. If
using aluminum foil, use only narrow strips and allow at least one inch between
the foil and the interior appliance walls.
Clean the turntable, roller ring and appliance cavity bottom.
▯
Make sure the turntable and roller ring are positioned correctly.
▯
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your appliance further away from other appliances, like your TV or
radio.
Please contact Customer Service.
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