Windows 2000 Or Later Troubleshooting - Xerox Phaser 8560 Advanced Features Manual

Windows 2000 or Later Troubleshooting

Note:
For Windows XP, select Classic Look or the Windows XP procedures will not match
the steps below. To select Classic Look, click Start, click Settings, and then Taskbar and
Start Menu. Select the Start Menu tab, and then select Classic Start menu. Click OK.
This Troubleshooting section assumes you have completed the following tasks:
■ Loaded a Phaser printer PCL or PostScript printer driver.
■ Printed and kept a current copy of the Configuration page.
Verifying Settings
To verify settings:
1. Verify the settings on the Configuration page.
IP Address Source is set to: DHCP, Control Panel, BOOTP, or Auto IP (depending
■
on your network configuration).
■ Current IP Address is set correctly. (Note this address if it is assigned by Auto IP,
DHCP, or BOOTP.)
■ Subnet Mask is set correctly (if used).
■ Default Gateway is set correctly (if used).
LPR is enabled. Verify that the LPR and AppSocket settings are set as desired.
■
■ Interpreters: Auto, PCL, or PostScript (depending on your driver).
2.
Verify that the client is logged into the network and printing to the correct print queue. The
user should also have access to the Phaser printer queue.
Verifying Driver Installation
To verify driver installation:
1. Right-click My Network Places on the desktop, and then click Properties.
2. Right-click Local Area Connection, and then click Properties.
3.
Select the General tab. View the list of installed network protocols to verify that TCP/IP is
installed. (For more information, contact your network administrator.)
4.
Click Install to install any components not listed, and then restart your computer.
5. Click Start, click Settings, and then click Printers.
6.
Right-click the printer icon, and then click Properties.
7. Select the Advanced tab. Verify that the correct printer driver is installed.
8. Select the Ports tab. Verify that the IP Address in the Print to the Following Ports list is
identical to the one on the Configuration page. You may need to click the
Configure Port button to see the IP address. If necessary, re-select the TCP/IP number
used for the printer.
Phaser® 8560/8860 Printer
3-9
Windows 2000 or Later