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Nothing is displayed on the screen.
• Is the monitor's power cord plugged in?
- Check if the power cord is correctly plugged into the power outlet.
• Is the [No Signal] message being displayed?
- This is displayed when the signal cable between the PC and the
monitor is missing or disconnected. Check the cable and reconnect it.
Screen display is unstable and shaky. / Images displayed on the
monitor leave shadow trails.
• Did you select the appropriate resolution?
- If the selected resolution is HDMI 1080i 60/50 Hz (interlaced), the
screen may be flickering. Change the resolution to 1080p or the
recommended resolution.
- Not setting the graphics card to the recommended (optimal)
resolution may result in blurred text, a dimmed screen, a truncated
display area or misalignment of the display.
- The setting methods may be different depending on the computer
or operating system, and some resolutions may not be available
depending on the performance of the graphics card. If this is the
case, contact the manufacturer of the computer or graphics card for
assistance.
The screen retains an image.
• Does image sticking occur even when the monitor is turned off?
- Displaying a still image for a prolonged time may cause damage to the
screen, resulting in the retention of the image.
- To extend the lifetime of the monitor, use a screensaver.
• Are there spots on the screen?
- When using the monitor, pixilated spots (red, green, blue, white, or
black) may appear on the screen. This is normal for an LCD screen. It is
not an error, nor is it related to the monitor's performance.
Troubleshooting
Do you see an "Unrecognised monitor,
monitor found" message?
• Make sure to check if the graphics card supports
Cannot control the Monitor with the remote control.
• Check if there is any obstacle between the product and the remote
control.
• Check if the batteries are still working and properly installed
(
• Replace the batteries with new ones.
The Monitor turns off suddenly.
• To disable this function, use your remote control to go to
[
[Sleep Timer] → [Off].
• Check if external devices are working together.
• Check if the auto-off function is activated on the settings related time.
If there is no signal while the Monitor is on, the Monitor will turn off
automatically after 15 minutes of inactivity.
4K resolution is unavailable.
• Did you check the cable connection?
- Check if the cable is properly connected.
- It is recommended to use the accessories supplied with the product.
• Is the resolution and refresh rate set properly?
- Set the proper resolution and refresh rate in the PC screen resolution
settings or the player's option menu.
• Does the connected external device support 4K resolution?
- It is available only on external devices that support 4K resolution.
- Check if the connected external device supports 4K resolution.
• Is the [HDMI Deep Colour] function enabled?
- Go to
Settings] → [HDMI Deep Colour] function to enable the function.
to
,
to
).
] → [General] → [System] → [Time & Timer] → [Timers] →
→
→ [General] → [External Devices] → [HDMI
function.
→
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